HT201685: Find the software version on your iPhone, iPad, or iPod

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bioethics
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Q: when attempting to sync iPhone to iTunes, was asked to download new software - iPhone froze - cant turn off, or reset. Any thoughts?

when synching iPhone to iTunes [as usual], message received that new software ready to be downloaded - agreed to that - then iPhone froze with image of cable attaching to iTunes on screen - can't turn iPhone off, can't reset using iTunes - any assistance gratefully received

iPhone 4, Windows XP

Posted on Jun 6, 2012 6:29 PM

by Jillbuli,Solvedanswer
Jillbuli Jillbuli
Level 1 (25 points)
A:

You should try putting it in DFU Mode (hold both Home and Sleep/Wake buttons and then let go of the Sleep/Wake button after 5-7 seconds) which it should already be in, or keep holding the Home and Sleep/Wake button until you seen a flicker and black screen. The phone will reset and reboot.

Posted on Jun 6, 2012 7:04 PM

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