Q: Facetime could not sign in. Please check your network connection and try again.

I called AppleCare yesterday to find out if my Logs had been analyzed and if they had an answer for my FaceTime issue. They did indeed have the answer. It was a "serialization problem". The original logic board in my Mac Pro 1,1 needed to be replaced, right after I purchased it, and the ASP didn't "serialize" the new board. The AppleCare rep told me to take it in to any Apple Store and they will serialize the board or replace it if necessary!!! And they refunded my $19.00 for Single-Incident support since it was due to an oversight by the original ASP! AWESOME!!!!!!!!

I shot over to my local Apple Store and within 5 minutes (FIVE MINUTES!) FaceTime was working!

Not sure if this will help anyone else, but paying $19.00 for AppleCare support is definitely the way to go, and you might even get it refunded!

This was a one week process, since my initial call to Apple, but they reviewed the logs and found the problem. The reps were all very professional and very knowledgeable. I can't say enough about this!! Very Happy!

Had the same problem, try what chinson1979 recommended and now works fine...

Thanks a lot...

Greetings

The 8.8.8.8. solutions did not work for me.  Where is the Apple Support for people who purchased Mountain Lion 10.8.2  ???

Call Apple Care... one way or another they will solve the problem! You might pay up-front but they will ultimately determne if you should get a refund. They were fair with me!!! Can't believe I wasted so much time *&^%$ around before I finally gave in and called!

1-800-275-2273

Thanks for the advice.  I remember when everything Apple worked.  Sadly those days seem to be long gone.

I purchased OS X 10.8.2 and am trying to use Facetime on my Intel Based iMac .  I have repeatedly done all of the following:

#1 -

Verify your Mac meets the FaceTime system requirements

#2 

Verify that you are using a valid Apple ID at appleid.apple.com.  I verified it!

#3

Check that your email address is verified in  FaceTime > Preferences.   This info. from Apple is wrong.  My FaceTime Preferences are grayed out!

I can't believe that Apple has gotten so bad!  As my User Name shows, this iMac is my 18th Mac.  I began with an Apple IIe.  For heaven's sake if anyone knows why FaceTime doesn't work given all I've tried please give me a clue as to what I need to do.

Hi

I have had exactly the same problems and have tried endlessly to resolve, but have now been succesful by using the soultion offered by chinson1969 posted on June 8 - worth a try - Note: I added to the existing servers and not just replacing the one already in the window

This solved my question by chinson1969  on Jun 8, 2012 6:46 AM

Hello

Try this... I had the same problem and this worked for me.

Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.

I have tried absolutely everything that has been recommended on dozens of posts across just as many sites, and absolutely nothing has worked. No FaceTime, no iMessage, no back to my mac and no find my mac on my mid-2010 MBP with a motherboard that was replaced a year and a half ago. I mention the replaced motherboard because that has been deemed the culprit in a few posts, but I don't believe that either.  Itunes works on a different apple ID, but Game Center and mail work fine with the apple ID associated with FaceTime, iMesage etc. Good thing is that everything works on the iMac which is directly behind me in my office, but that does me no good when I travel for business...and this eqipment IS my biggest buisiness tool.

I'm not looking for another suggested fix, but rather to vent my utter frustration. To the best of my knowlege, Apple has made no public attempt to address this, what seems to be epidemic, issue - and I don't get it. If they have, please direct me too it.  Until then, my stance is that I'm really P.O.'ed. I have loved this brand since the first mac classic I worked on 25 years ago, but this widespread and unaddressed issue has me wondering what is happening over there. These things don't happen with an Apple product, at least not in my mind. We have all paid better than good money for this equipment, and it seems our beloved Apple (as I look at my office that's littered with aluminum shelled hardware) has turned a deaf ear, and frankly I feel quite let down.

That is all...

I applaud

MartiniSloth Ohio!

No one has said it better or more eloquently.

APPLE INC. and/or APPLE COMPUTER® WOULD BE WISE TO READ HIS POST.

Thank you Martin.

Thank You...

On a side note - When I use the find my phone feature on my iPhone, the app sees everything I own with the exception of the MBP which I am typing this message on right now...maybe thats a clue to the problem?

I have the same problems..when i try to log in i keep getting the red message "Could not sign in, please check your network connection" etc etc

I have tried changing the DNS to 8.8.8 etc..etc..did not work..

My face time preferences are greyed out (meaning I cant access the option)

I have deleted related .plist files

I have tried using different apple ID's..my wifi connection is fine...

I have a serial number

I have checked my date & time preferences..interesting thing doing that is keeps saying "unable to determine current location at this time" even when i select the correct time zone locations (maybe that is the problem?)

I am connected via wifi to our house network..

I have tried the several solutions as listied on the forums..they havent worked..

I guess a reinstall of mountain lion is the option or deleting the facetime application and reinstalling it separtely..

but then how does that work as i see it costs .99 cents to purchse when i already have it as part of Mountain Lion..

Shrugs..I have called apple support and they have been reasonable..its just, it seems that this is a problem that is effecting others and it does need a better repair option..it's a flagship application and it should work properly..this is one problem that is driving me much annoyed!..

Thanks..NMBY

The DNS 8.8.8.8 resolution worked for me. Thank you very much!

chinson1969

Try this... I had the same problem and this worked for me.

Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again. Let me know if that works.

Good luck!

After a few months of not being able to use Facetime and iMessage I finally got off my butt and made a trip to the Apple Store and had my MBP (which a new motherboard was installed in a year ago) re-serialized. That was most certainly the problem as both programs immediately worked when they brought it out 10 minutes later at no charge...

yes it did work for me 8.8.8.8

all the best took me 12 hours to find it though

I have tried this 8.8.8.8 solution and it does not work,any other ideas out there ? And i assume the number is added after the DNS ? any spaces between DNS number and the 8.8.8.8 ?  getting annoyed frustrated,spending good money on something I required that wont work.