7 Replies Latest reply: Sep 23, 2012 3:52 AM by soedoe
Anita Muller Level 1 (0 points)

Hi anyone


I've bought a new iPhone 4s about 3 months ago. First upgrade went fine with iTunes (ver 10.6.1), so I know it cannot be the connection.


For the last 3 months I've been trying to upgrade to iOs 5.1.1, but keep getting an error -3259 message (server has timed out).

I've checked my network settings, firewall settings, and have even tried to upgrade using other internet connections, but still no upgrade.


This is a big problem, because it starts downloading, and then just freezes.


I'm not on an uncapped internet connection, and have lost alot of my package to just be dissapointed (the upgrade being 803mb).......

..... and I'm starting to resent my once favourite purchase.


I'm on the verge of offering to pay for a disc with the upgrade, or anything - this is NOT cool !!


Any help please ?




iPhone 4S, iOS 5.1.1
  • KiltedTim Level 9 (50,380 points)

    You didn't look very hard for an answer... http://support.apple.com/kb/TS2799

  • Anita Muller Level 1 (0 points)

    None of the support helped - firewalls have already been opened for iTunes,

    And I have the latest version of iTunes (10.6.1),


    I even tested the connection by simultaneously downloading updates for my apps and buying music (this worked fine).


    Exact message is as follows :

    "There is a problem downloading the software for the iPhone "Anita's iPhone". The network connection timed out. "


    C'mon Einstein - what do I do now....?

  • KiltedTim Level 9 (50,380 points)

    Completely disable any firewall and antivirus software on your machine. If you are running Kaspersky, you may need to remove it entirely. It is especially bad about interfering with the update process.

  • Anita Muller Level 1 (0 points)

    Still didn't work.....


    Any chance of finding a link on the Apple site for manual downloading ?

  • xtremecarbon Level 4 (2,235 points)

    iClarified keeps a list of .ipsw's ready for download.




    Download the correct file, and Restore the device in iTunes holding down ALT, and select your .ipsw


    I was getting timeouts for most of last night, until I reset my network today. You may just want to try that first.

  • ben_singapore Level 1 (0 points)

    I got this solution from a user in another forum, this is how he fix it and I tried and fix my error 21 on my iphone 4S.


    " i had this issue too. I would get an error 21 when restoring from recovery mode and an error 1600 when restoring in DFU. I was trying to upgrade from 4.3.3 to 5.0.1 (iphone 4) and it turned out to be my hosts file. back up the hosts file somewhere and delete everything under the 127.******* local host line and save it. worked like a charm after i did this no error 21. Not sure if this will help you but it helped me. Good Luck."


    Navigate to C:\Windows\System32\drivers\etc\ and locate “hosts” file.

  • soedoe Level 1 (0 points)

    Yes. I think upgrading our os is not a big problem because we can still download from other website and upgrade it. But downgrading is a big problem.  Everytime after apple release their new IOS, we cannot restore our old IOS, especially on 4s anymore. I am really upset with apple. We bought their device. We use their OS. But why they cannot let us use any OS that we prefer. They are stopping us from using any OS that we prefer. In the past I think apple is great. But now I think they are the most selfish company on the world. They want to control anything on their user. I like to use their product but I hate the company. I believe that at least we have our right to choose the version of IOS that we want to use on our phone. But they do not want to give us. I hope on day the governent can impose a law that can restrict companies from doing those kind of things.