I bought my first mac, a macbook pro, yesterday. It seems iPhoto should be on it. Am I blind? It was an open box discounted computer from micro center with 15 days to return it. Might it have been deleted? Thanks in advance for your help.
MacBook Pro, Mac OS X (10.7.4)
It should come with iPhoto, GarageBand, etc., see here:
http://www.apple.com/macbookpro/built-in-apps.html
Return it.
It takes a AppleID to install iLife as it's copy protected,
so they didn't use one, less they have problems later when the user goes to update and they can't.
So consider your hard drive "wiped" and follow this proceedure, should work.
Restoring iLife applications after Internet Restore of OS X Lion
If you reinstall Lion on a new Mac that shipped with OS X Lion installed, on an erased or replaced hard drive, you can download iPhoto, iMovie, and GarageBand from the Mac App Store.
- After installation, start from Lion.
- Double-click the App Store icon in the dock.
- Enter your Apple ID and password.
- Click Purchases.
- If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
- You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to compete installation of your applications.
The OP shouldn't have to do this. It comes with it. He should bring it back and get a replacement or have their team install it gratis. You don't buy a new car and have to install the radio when it comes with it.
sig wrote:
The OP shouldn't have to do this. It comes with it. He should bring it back and get a replacement or have their team install it gratis. You don't buy a new car and have to install the radio when it comes with it.
Yes it does come with iLife, installed from the factory.
It's a "open box", likely a floor/demo model and they had wiped the drive less someone installed something malicious on it, but they can't reinstall iLife because it takes a AppleID.
If the store uses their AppleID, then when the purchaser goes to update, their AppleID won't work.
Sure if the OP wants to take the machine back to the store and have them do exactly the same procedure above, that's their choice.
At least if the OP tries the above method and it does work, then thier problem is solved and a trip to the store adverted.
Blame Apple and copy protection of all MAS programs for the problem.
OS X Lion isn't copy protected, why the stores AppleID worked to reinstall Lion but they can't do the same for MAS software which restore downloads of iLife now come from.
"It's a "open box", likely a floor/demo model and they had wiped the drive less someone installed something malicious on it, but they can't reinstall iLife because it takes a AppleID."
We don't know that this is the case. However, the OP should have been advised as such when the MBP was purchased. Then at the very least an informative decision could have been made whether to continue with the purchase or buy a new (closed) box purchase. No blame to Apple. It's between the OP and Microcenter.
"why the stores AppleID worked to reinstall Lion but they can't do the same for MAS software which restore downloads of iLife now come from."
We don't know this either. You know what happens when we assume?
sig wrote:
The OP should have been advised as such when the MBP was purchased.
There is no law requiring disclosure of everything wrong with a "open box" or "as it" or "scratch and ding", other than to inform the potential customer of such.
Then at the very least an informative decision could have been made whether to continue with the purchase or buy a new (closed) box purchase.
If they try the above method in my post and it works, then it means iLife wasn't already registered with that machine by a previous owner and they save themselves a trip.
If it don't install free, then they can also choose to buy it and save themselves the trouble going to the store if they are otherwise satisfied with the machine after using it, inspecting it etc.
The OP did buy the machine "open box" and discounted to reflect the free iLife loss (+ used). The store will tell them the same thing I'm saying.
If they go back to the store, their only recourse is to return the machine. The store can't install free iLife because MAS apps are copy protected and the purchaser won't be able to update them with their AppleID.
No blame to Apple. It's between the OP and Microcenter.
It is Apple's fault, because they are a hardware company first and that's where their profits come from, not from software.
They should fully understand the retail process and have anticipated problems like this and avoided them with a grace period or method to allow trusted resellers to reinstall the free iLife package.
Problems like this kill hardware sales. DRM ***** to begin with.
We don't know this either.
Stores take it on themselves to wipe and install to protect themselves from lawsuits.
You know what happens when we assume?
Your the one assuming, if you think about it for awhile it might come to you.
You're right as always.
where is iPhoto?
