HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections
Ron Stanford1

Q: It was all working fine. Now when I try to use Apple TV, it can't find the date and time. I rebooted the Airport Extreme, but it's still the same spinning thing.

It was all working fine. Now when I try to use Apple TV, it can't find the date and time.

I rebooted the Airport Extreme, but it's still the same spinning thing.

Apple TV

Posted on Jun 7, 2012 6:41 PM

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Q: It was all working fine. Now when I try to use Apple TV, it can't find the date and time. I rebooted the Airport Extreme, but it's ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 7, 2012 7:14 PM in response to Ron Stanford1
    Level 10 (104,521 points)
    Apple TV
    Jun 7, 2012 7:14 PM in response to Ron Stanford1

    Assuming this is not the first time you have used your Apple TV

     

    • You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    • Also try restarting the router.
    • If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.

     

    If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • by Ron Stanford1,

    Ron Stanford1 Ron Stanford1 Jun 8, 2012 5:26 AM in response to Ron Stanford1
    Level 1 (0 points)
    Jun 8, 2012 5:26 AM in response to Ron Stanford1

    I solved it. I clicked on the menu button on the Apple TV remote and I saw that the time zone setting had somehow spontaneously changed to Pacific Time, while I live on the East Coast.

    Everything works now.

  • by Slokh,

    Slokh Slokh Jun 8, 2012 9:35 AM in response to Ron Stanford1
    Level 1 (0 points)
    Jun 8, 2012 9:35 AM in response to Ron Stanford1

    Sorry to threadjack but the symptoms fit.

     

    I'd appreciate an opinion on this. I am running ATV2. Everything in my house is GB cabled. All routers and switches are running the correct time, obtained from the router. I have two reserved IP addresses for the ATV, one for the wireless and one for the cabled mac address. I have manually opened all the ports that are mentioned in any thread in the forum. I have tried changing the DNS server, at present I have it set to Google's.

     

    I have disconnected, reset, unplugged the thing ad nauseam. I have also tried shouting at it. This didn't have the desired effect.

     

    The exasperating thing is that occasionally I get the time - sometimes. For instance I once got it by disconnecting the cable and letting it go wireless.

     

    Another time, it got the time when I changed the IP address. I have even tried the HDMI thing that is recommended somewhere.

     

    The only consistent result is that I never know what will work, and most things don't. Not repeatedly anyway.

     

    Any innovative approach would be appreciated.