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TS4196: Troubleshooting Messages Beta

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TS4196 restore messages on mac

608 Views 4 Replies Latest reply: Jun 10, 2012 1:38 PM by Ralph Johns (UK) RSS
fiver locker Level 1 Level 1 (95 points)
Currently Being Moderated
Jun 8, 2012 5:16 AM

Hi,

 

I got a new Mac and installed the Messages beta, but despite restoring my account with the migration assistant the messages app is empty, i.e. it shows neither the contacts I have previously chatted with nor the messages I have written or received. All I see is a list of phone numbers of people I previoulsy talked with. Is there a way of restoring old messages and the connection to the address book so I can see people's names rather than just their phone numbers?

 

Any help appreciated.

 

Thanks,

 

Fiver

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Jun 8, 2012 5:27 AM (in response to fiver locker)

    fiver locker wrote:

     

    Hi,

     

    I got a new Mac and installed the Messages beta, but despite restoring my account with the migration assistant the messages app is empty, i.e. it shows neither the contacts I have previously chatted with nor the messages I have written or received. All I see is a list of phone numbers of people I previoulsy talked with. Is there a way of restoring old messages and the connection to the address book so I can see people's names rather than just their phone numbers?

     

    Any help appreciated.

     

    Thanks,

     

    Fiver

    That is why it is called Beta Software. It is only in testing phase and is still being developed properly for it's official release, so chances are pretty good that you may have issues with it. But it is advertised as such when you downloaded it, so can't help you. Someone else may have had some luck, but personally I steer a mile clear of Beta software.

     

    Good Luck

     

    Pete

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Jun 8, 2012 2:11 PM (in response to fiver locker)

    Hi,

     

    The Install Process is to restart the computer afterwards.

    Messages also offers a Uninstall Option  in the  App menu.

     

    This would mean you should Unisntall and then Reinstall and then Restart the computer.

     

    Migration sounds like a second computer which you were tryng to either upgrade to Lion  with Messages or tying to get just Messages.

    As neither of these follow the Messages Install methodology it is unlikely to work.

     

    You will have to decide on what you need to do to recover to a  point where you an Start again.

     

     


    10:11 PM      Friday; June 8, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.7.4),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Jun 10, 2012 1:38 PM (in response to fiver locker)

    Thanks for the Points Helpful star

     


    9:38 PM      Sunday; June 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.7.4),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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