Ash98
Level 1 (0 points)

Q: My IPod shuffle 4th Gen Charges but won't come up in itunes or turn on?

I have bought an IPod shuffle 4th gen and it won't come up in Itunes and it won't turn on, in Itunes it just had a red light and when I unplugg it, no light at all.

iPod shuffle

Posted on Jun 8, 2012 11:56 AM

by Kenichi Watanabe,Solvedanswer
Kenichi Watanabe Kenichi Watanabe
Level 8 (40,269 points)
Mac OS X
A:

Did it previously work with your computer and iTunes?  Or is this brand new, never previously connected to your computer?

 

You can try this procedure to reset the iPod shuffle

 

http://support.apple.com/kb/HT1655

 

Then, shut down your computer (power off) and start it up, with iPod shuffle NOT connected.  Run iTunes.  Then, try connecting the iPod shuffle again.

 

If that iPod is less than one year old, it is under warranty.  You can contact Apple (or make an appointment at an Apple Store Genius Bar) to see about getting it replaced (if it's broken).

Posted on Jun 8, 2012 11:20 PM

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Ash98

Q: My IPod shuffle 4th Gen Charges but won't come up in itunes or turn on?

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  • Helpful answers

  • by Kenichi Watanabe,Solvedanswer

    Kenichi Watanabe Kenichi Watanabe Jun 8, 2012 11:20 PM in response to Ash98
    Level 8 (40,269 points)
    Mac OS X
    Jun 8, 2012 11:20 PM in response to Ash98

    Did it previously work with your computer and iTunes?  Or is this brand new, never previously connected to your computer?

     

    You can try this procedure to reset the iPod shuffle

     

    http://support.apple.com/kb/HT1655

     

    Then, shut down your computer (power off) and start it up, with iPod shuffle NOT connected.  Run iTunes.  Then, try connecting the iPod shuffle again.

     

    If that iPod is less than one year old, it is under warranty.  You can contact Apple (or make an appointment at an Apple Store Genius Bar) to see about getting it replaced (if it's broken).