4 Replies Latest reply: Jun 8, 2012 3:48 PM by Kenichi Watanabe
mavrakis Level 1 Level 1

I have the first generation ipod shuffle. I was wandering if apple can still fix this ipod. please let me know.


iPod classic
Reply by Kappy on Jun 8, 2012 1:49 PM Helpful

Ask them:

 

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support visit online support site.

Or, call your local Apple retailer.

It would probably be cheaper to buy a new one.

All replies

  • Kappy Level 10 Level 10

    Ask them:

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

    To contact product and tech support visit online support site.

    Or, call your local Apple retailer.

    It would probably be cheaper to buy a new one.

  • mavrakis Level 1 Level 1

    Thank you! but the problem is i dont live in america, i sent my ipod to get fixed there, the usb port was dislocated,  and i lost it. so is it still possible to fix it?

  • Kappy Level 10 Level 10

    Then call the AppleCare number for your country or call a local Apple retailer.

     

    I'm not sure I quite understand the part about sending it to get fixed here in the US. What did you lose? If you sent it in to be fixed then it must be possible to fix it. Probably I just don't understand what you are trying to communicate. My apologies.

  • Kenichi Watanabe Level 8 Level 8
    expertise.macosx
    Mac OS X

    Considering the cost for a new current gen shuffle, I don't think it will be an economical repair.  That USB connector is connected to a very thin ribbon cable that runs up the shuffle inside the case.  If its USB connector came off and is lost, that means the ribbon cable got torn off.  So the shuffle will need to be disassembled and a new part (USB connector with its ribbon cable) installed.  And that's significant labor.

     

    However, if you are good at fixing small things

     

    http://www.ifixit.com/Guide/Installing-iPod-Shuffle-1st-Generation-USB-Port/426/ 1#.T9J_ZI7wzpA

     

    I've done it before.  You'll need to acquire a broken iPod shuffle 1st gen, but one that has a working USB connector.  That's the most common failure for these iPods, so make sure it is described as being recognized by the computer/iTunes or something like, "It works but the battery is dead."