Previous 1 2 Next 29 Replies Latest reply: Oct 3, 2014 8:53 PM by ssouthar
thecutt Level 1 Level 1 (0 points)

I am only able to open secure websites with Safari 5.1.7 and no other ones such as http://www.google.com etc.


MacBook Pro (17-inch Early 2011), Mac OS X (10.6.8)
  • Linc Davis Level 10 Level 10 (169,220 points)

    Select  ▹ System Preferences ▹ Network ▹ Advanced ▹ Proxies. If any proxies are selected, deselect them, apply your changes, and try again. You must apply the changes before they take effect. You don’t need to disable passive FTP mode.

  • thecutt Level 1 Level 1 (0 points)

    I have checked this and no proxies are checked. I have reset Safari, cleared the cache, looked for possible third party software issues as well and no luck. I have no problem using Firefox and guess I will just use it for now. Any other suggestions? Thanks

  • Linc Davis Level 10 Level 10 (169,220 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Be sure your Mac is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    *Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • thecutt Level 1 Level 1 (0 points)

    Linc,

     

    Same problems still in Safe Mode and after reboot.

     

    I appreciate your help.

     

    Is their any reason I should use Safari over Firefox?

     

    Is it just preference or does one offer more security over the other?

  • Linc Davis Level 10 Level 10 (169,220 points)

    Your choice of browser is a matter of taste. What exactly happens when you try to load a secure site, such as this one?

  • thecutt Level 1 Level 1 (0 points)

    It loads up just fine if I paste the URL in the address bar.

     

    I wouldn't know that anything was wrong at all until I try to go to another site (i.e. www.google.com) and it says, "Safari can't connect to the server www.google.com"

     

    I am replying to you with Safari now actually.

     

    I am fine with using either browser, but I thought Safari seemed for me to work a little faster at times so I switched from Firefox a year or so ago for home use.

     

    Got used to Firefox when I had to use Windows at work and OSX at home.

  • Linc Davis Level 10 Level 10 (169,220 points)

    You seem to be saying that if you enter something like "www.apple.com" in the Safari address bar, the site loads. But if you click on a link to the same site, you get "Safari can't connect." This happens with all sites, both in the guest account and in safe mode. Everything is fine in Firefox. Is that accurate? If so, what appears in the address bar when you click the link? How long has it been that way?

  • Linc Davis Level 10 Level 10 (169,220 points)

    I forgot to ask you to test in the guest account.

     

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by "Find My Mac."

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

  • thecutt Level 1 Level 1 (0 points)

    No I meant that only https:// sites work.

     

    Safari works fine in a guest account.

     

    What does that mean?

     

    Thanks again for your help.

  • Linc Davis Level 10 Level 10 (169,220 points)

    Select Safari Preferences Extensions from the Safari menu bar. If any extensions are installed, disable them and test.

     

    If you get no results from that step, select Help Installed Plug-ins from the menu bar. Besides the following, what plugins are listed?

     

    iPhotoPhotocast

    Java

    QuickTime

    Shockwave Flash

    WebKit built-in PDF

  • thecutt Level 1 Level 1 (0 points)

    Adobe Acrobat NPAPI Plug-in, Version 10.1.3

    AmazonMP3DownloaderPlugin

    Flip4Mac Windows Media Plugin

    Silverlight Plug-In

    Wacom Tablet Plug-In

  • thecutt Level 1 Level 1 (0 points)

    I have no extensions and it is off as well

  • Linc Davis Level 10 Level 10 (169,220 points)

    In the Finder, select Go Go to Folder... from the menu bar, copy the text on the line below into the box that opens, and press return:

     

    ~/Library/Internet Plug-Ins

     

    A folder may open. If it does, move the contents to the Desktop, then relaunch Safari and test. If it still doesn't work properly, put back the plugins you moved to the Desktop. If Safari now does work, test the plugins one at a time (if there are more than one) until you find the culprit. You must relaunch Safari every time you change the contents of the plugins folder.

  • thecutt Level 1 Level 1 (0 points)

    Still didn't work when I moved the plugins to the Desktop.

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