I just got this computer yesterday and since then I have had at least nine kernel panics and I cannot apply the latest Mac OS X update from apple. I ran the Verify Disk and Check and Repair Permissions and those all check out fine. The Reported amount of RAM is also correct. Does anyone have any suggestions as to what to do?
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.3)
Your warranty includes 90 days of phone support. Call AppleCare.
For anyone that can dissect information here is the latest crash log:
Sun Jun 10 14:19:51 2012
panic(cpu 2 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f81d207e8, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffffffd616e90a, CR3: 0x00000000427f7029, CR4: 0x00000000000606e0
RAX: 0x0000000000000000, RBX: 0x000000000000270f, RCX: 0x000000000000002c, RDX: 0xffffff807fe03cd7
RSP: 0xffffff807fe03d10, RBP: 0xffffff807fe03d30, RSI: 0xffffff800c467290, RDI: 0xffffff800c1ab200
R8: 0x0000000000000017, R9: 0xffffff800d059800, R10: 0x0000000000000c00, R11: 0xffffff80002da8d0
R12: 0x00000000e0000000, R13: 0x0000000000000002, R14: 0xffffff800c1ab400, R15: 0x0000000000000001
RFL: 0x0000000000010092, RIP: 0xffffff7f81d207e8, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffffffd616e90a, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff807fe039c0 : 0xffffff8000220792
0xffffff807fe03a40 : 0xffffff80002c473a
0xffffff807fe03bf0 : 0xffffff80002da0cd
0xffffff807fe03c10 : 0xffffff7f81d207e8
0xffffff807fe03d30 : 0xffffff7f81d225fd
0xffffff807fe03da0 : 0xffffff7f81d22c62
0xffffff807fe03df0 : 0xffffff80002c61a9
0xffffff807fe03e30 : 0xffffff800022e04b
0xffffff807fe03e90 : 0xffffff800022f413
0xffffff807fe03ef0 : 0xffffff800021587f
0xffffff807fe03f10 : 0xffffff800021bcda
0xffffff807fe03f70 : 0xffffff80002aef20
0xffffff807fe03fb0 : 0xffffff80002daa33
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(193.0)[654D2ABC-8783-3A8C-ADAC-5B 56A63ECDF4]@0xffffff7f81d09000->0xffffff7f81d30fff
BSD process name corresponding to current thread: hidd
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 2241335343244
last loaded kext at 302042590659: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f807f2000, size 241664)
last unloaded kext at 410881299268: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80a91000, size 65536)
loaded kexts:
com.sophos.kext.sav 8.0.4
com.parallels.kext.prl_vnic 7.0 15095.768120
com.parallels.kext.prl_netbridge 7.0 15095.768120
com.parallels.kext.prl_hid_hook 7.0 15095.768120
com.parallels.kext.prl_hypervisor 7.0 15095.768120
com.parallels.kext.prl_usb_connect 7.0 15095.768120
org.virtualbox.kext.VBoxNetAdp 4.1.16
org.virtualbox.kext.VBoxNetFlt 4.1.16
org.virtualbox.kext.VBoxUSB 4.1.16
org.virtualbox.kext.VBoxDrv 4.1.16
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.kext.ATIFramebuffer 7.1.8
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.8
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.driver.AppleSDXC 1.2.0
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleThunderboltNHI 1.5.5
com.apple.iokit.IOThunderboltFamily 2.0.0
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Uninstall Sophos according to the developer's instructions, and also uninstall either VirtualBox or Parallels and update the other. Reboot and try again.
It crashed again ! I am running out of patience for this computer. I thank you for any assistance you provide.
Interval Since Last Panic Report: 21756 sec
Panics Since Last Report: 8
Anonymous UUID: 19ED5523-8655-4F86-807C-178C18C3CBED
Sun Jun 10 17:18:59 2012
panic(cpu 3 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f81ce57e5, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000000d3, CR3: 0x0000000000100000, CR4: 0x00000000000606e0
RAX: 0x0000000000000000, RBX: 0x000000000000270f, RCX: 0x000000000000002c, RDX: 0xffffff807ed1bb67
RSP: 0xffffff807ed1bba0, RBP: 0xffffff807ed1bbc0, RSI: 0xffffff800c40b290, RDI: 0xffffff800b2e8e00
R8: 0x0000000000000017, R9: 0x0000000000000000, R10: 0x8000000000100000, R11: 0xffffff80002da800
R12: 0x00000000e0000000, R13: 0x0000000000000002, R14: 0xffffff800b2e8600, R15: 0x0000000000000001
RFL: 0x0000000000010046, RIP: 0xffffff7f81ce57e5, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000000000000d3, Error code: 0x0000000000000000, Faulting CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff807ed1b850 : 0xffffff8000220792
0xffffff807ed1b8d0 : 0xffffff80002c473a
0xffffff807ed1ba80 : 0xffffff80002da0cd
0xffffff807ed1baa0 : 0xffffff7f81ce57e5
0xffffff807ed1bbc0 : 0xffffff7f81ce75fd
0xffffff807ed1bc30 : 0xffffff7f81ce7c62
0xffffff807ed1bc80 : 0xffffff80002c61a9
0xffffff807ed1bcc0 : 0xffffff800022ee58
0xffffff807ed1bd40 : 0xffffff800022f42b
0xffffff807ed1bda0 : 0xffffff800053a590
0xffffff807ed1be10 : 0xffffff800053bc58
0xffffff807ed1bf20 : 0xffffff800053bd76
0xffffff807ed1bf50 : 0xffffff80005cd61b
0xffffff807ed1bfb0 : 0xffffff80002daa13
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(193.0)[654D2ABC-8783-3A8C-ADAC-5B 56A63ECDF4]@0xffffff7f81cce000->0xffffff7f81cf5fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 3809846570592
last loaded kext at 2369126074508: com.apple.filesystems.ntfs 3.10.1 (addr 0xffffff7f8108b000, size 376832)
last unloaded kext at 2472571834757: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f807c6000, size 12288)
loaded kexts:
com.parallels.kext.prl_vnic 7.0 15095.768120
com.parallels.kext.prl_netbridge 7.0 15095.768120
com.parallels.kext.prl_hid_hook 7.0 15095.768120
com.parallels.kext.prl_hypervisor 7.0 15095.768120
com.parallels.kext.prl_usb_connect 7.0 15095.768120
org.virtualbox.kext.VBoxNetAdp 4.1.16
org.virtualbox.kext.VBoxNetFlt 4.1.16
org.virtualbox.kext.VBoxUSB 4.1.16
org.virtualbox.kext.VBoxDrv 4.1.16
com.apple.filesystems.smbfs 1.7.2
com.apple.filesystems.cd9660 1.4.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.kext.ATIFramebuffer 7.1.8
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.8
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.driver.AppleSDXC 1.2.0
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleThunderboltNHI 1.5.5
com.apple.iokit.IOThunderboltFamily 2.0.0
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N, 4.7 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
You removed Sophos, but VirtualBox and Parallels are both still installed. Though I can't be sure, I doubt that either of them is causing the issue. This looks like a hardware fault.
Make a "Genius" appointment at an Apple Store to have the machine tested. Unfortunately, you may have to leave it there for several days.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the Lion recovery partition, if present.
Simple Apple has a 14 day No Questioned Asked Return policy. Return it for a full refund and buy another.
I don't see any point in having both VirtualBox and Parallels. Run one or the other but not both.
I had it checked today and they say no hardware problems were detected and even reinstalled the OS and it still crashes
Sat Jun 16 14:22:13 2012
panic(cpu 2 caller 0xffffff80002c268d): Kernel trap at 0xffffff80002147e5, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000005eaffff, CR3: 0x0000000037ac1041, CR4: 0x00000000000606e0
RAX: 0xffffff800e2aa28c, RBX: 0xffffff800e2aa200, RCX: 0x00000000012f0000, RDX: 0x0000000000000000
RSP: 0xffffff807fd33ec0, RBP: 0xffffff807fd33f10, RSI: 0x0000000000000000, RDI: 0xffffff800e2aa200
R8: 0xffffff807fd33ea8, R9: 0xffffff807fd33ea8, R10: 0x000000000000002c, R11: 0xffffff80002d8240
R12: 0xffffff800dad4bc8, R13: 0xffffff800ba2f870, R14: 0xffffff800e095450, R15: 0x0000000000000003
RFL: 0x0000000000010286, RIP: 0xffffff80002147e5, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000005eaffff, Error code: 0x0000000000000002, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff807fd33b80 : 0xffffff8000220702
0xffffff807fd33c00 : 0xffffff80002c268d
0xffffff807fd33da0 : 0xffffff80002d7a3d
0xffffff807fd33dc0 : 0xffffff80002147e5
0xffffff807fd33f10 : 0xffffff800021bb58
0xffffff807fd33f70 : 0xffffff80002ae380
0xffffff807fd33fb0 : 0xffffff80002d83a3
BSD process name corresponding to current thread: WebProcess
Mac OS version:
11A511
Kernel version:
Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64
Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 187500967173
last loaded kext at 31838059084: com.apple.driver.AppleHWSensor 1.9.4d0 (addr 0xffffff7f81ca5000, size 28672)
last unloaded kext at 145619622944: com.apple.driver.AppleUSBUHCI 4.4.0 (addr 0xffffff7f80a4a000, size 65536)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.24
com.apple.driver.AppleHDA 2.1.1f11
com.apple.driver.AppleMikeyDriver 2.1.1f11
com.apple.driver.AppleIntelHDGraphics 7.0.2
com.apple.driver.AGPM 100.12.40
com.apple.driver.AudioAUUC 1.59
com.apple.kext.ATIFramebuffer 7.0.2
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2
com.apple.driver.AppleMuxControl 3.0.8
com.apple.ATIRadeonX3000 7.0.2
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleIntelSNBGraphicsFB 7.0.2
com.apple.driver.AppleUSBTCButtons 220.8
com.apple.driver.AppleUSBTCKeyboard 220.8
com.apple.driver.AppleIRController 309
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 32
com.apple.iokit.SCSITaskUserClient 3.0.0
com.apple.iokit.IOAHCIBlockStorage 2.0.0
com.apple.driver.AppleUSBHub 4.4.0
com.apple.driver.AppleFWOHCI 4.8.6
com.apple.driver.AirPort.Brcm4331 500.20.6
com.apple.driver.AppleSDXC 1.1.0
com.apple.iokit.AppleBCM5701Ethernet 3.0.6b9
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.1.8
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleUSBEHCI 4.4.0
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0
com.apple.nke.applicationfirewall 3.0.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 166.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.1.1f11
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 2.5f17
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOFireWireIP 2.2.3
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.1.1f11
com.apple.iokit.IOHDAFamily 2.1.1f11
com.apple.driver.AppleSMC 3.1.1d2
com.apple.driver.IOPlatformPluginFamily 4.7.0b2
com.apple.driver.AppleGraphicsControl 3.0.8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3
com.apple.kext.ATI6000Controller 7.0.2
com.apple.kext.ATISupport 7.0.2
com.apple.iokit.IOGraphicsFamily 2.3
com.apple.driver.AppleThunderboltDPInAdapter 1.3.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.3.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.1.6
com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17
com.apple.driver.AppleUSBBluetoothHCIController 2.5f17
com.apple.iokit.IOBluetoothFamily 2.5f17
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.driver.AppleUSBMultitouch 220.23
com.apple.iokit.IOUSBHIDDriver 4.4.0
com.apple.driver.AppleUSBMergeNub 4.4.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0
com.apple.driver.AppleThunderboltNHI 1.2.6
com.apple.iokit.IOThunderboltFamily 1.4.9
com.apple.iokit.IOUSBUserClient 4.4.0
com.apple.iokit.IOFireWireFamily 4.4.3
com.apple.iokit.IO80211Family 400.40
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.0
com.apple.iokit.IOUSBFamily 4.4.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 326
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.4
You've been downgraded to an earlier OS version. Run Software Update.
I was doing that when it crashed twice, then a third time when Safari was running.
Despite what you've been told, I'm reasonably sure you do have a hardware fault. You wouldn't be the first poster on this site to have trouble getting Apple "geniuses" to recognize that fact.
However, you can try booting from your recovery partition to reinstall the Mac OS.
Really you have 14 day from date of purchase to take it back and get a full refund. What is stopping you from doing that?????
TAKE OT BACK. There is something WRONG with it.
mine has the same problems I believe.....
nterval Since Last Panic Report: 95 sec
Panics Since Last Report: 1
Anonymous UUID: ---
Sun Jun 24 17:04:22 2012
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f817079b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000800007, CR3: 0x000000010fbc504e, CR4: 0x00000000001606e0
RAX: 0xffffff7f81707a84, RBX: 0x0000000000000077, RCX: 0x00000000007fffff, RDX: 0x000000000065c37a
RSP: 0xffffff80940c39b0, RBP: 0xffffff80940c39c0, RSI: 0xffffff800eb0f000, RDI: 0xffffff800c4d2000
R8: 0x0000000000000075, R9: 0xffffff7f81761380, R10: 0xffffff80940c392c, R11: 0xffffff80940c3930
R12: 0xffffff800c7fcf88, R13: 0xffffff800c4d2000, R14: 0xffffff806a5c8000, R15: 0xffffff800c4d2000
RFL: 0x0000000000010282, RIP: 0xffffff7f817079b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000800007, Error code: 0x0000000000000002, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80940c3660 : 0xffffff8000220792
0xffffff80940c36e0 : 0xffffff80002c4794
0xffffff80940c3890 : 0xffffff80002da55d
0xffffff80940c38b0 : 0xffffff7f817079b1
0xffffff80940c39c0 : 0xffffff7f8170bf7d
0xffffff80940c3b00 : 0xffffff7f81708ed4
0xffffff80940c3b60 : 0xffffff800065593e
0xffffff80940c3b80 : 0xffffff800065621a
0xffffff80940c3be0 : 0xffffff80006569bb
0xffffff80940c3d20 : 0xffffff80002a3f08
0xffffff80940c3e20 : 0xffffff8000223096
0xffffff80940c3e50 : 0xffffff80002148a9
0xffffff80940c3eb0 : 0xffffff800021bbd8
0xffffff80940c3f10 : 0xffffff80002af140
0xffffff80940c3fb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBFF 2AB81]@0xffffff7f816ff000->0xffffff7f81765fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80d0a000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80cd1000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 2-------
System model name: MacBookPro9,2 (Mac------)
System uptime in nanoseconds: 6292924212987
last loaded kext at 1952140417643: com.apple.nke.ppp 1.7 (addr 0xffffff7f807f6000, size 49152)
last unloaded kext at 1445567275951: com.apple.driver.AppleWWANSupport 2.5.4 (addr 0xffffff7f80794000, size 12288)
loaded kexts:
com.huawei.driver.HuaweiDataCardECMData 1.19.00
com.huawei.driver.HuaweiDataCardECMControl 1.19.00
com.huawei.driver.HuaweiDataCardActivateDriver 1.0.2
com.huawei.driver.HuaweiDataCardACMData 4.05.00
com.huawei.driver.HuaweiDataCardACMControl 4.05.00
com.apple.driver.AppleWWANSupport1 2.5.4
com.apple.driver.AppleUSBCDC 4.1.19
com.apple.driver.AppleWWANSupport 2.5.4
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.0.7
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.nke.ppp 1.7
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.7f2
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: HUAWEIMobile-Modem, PPP (PPPSerial), ppp0
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1001, 0x14200000 / 1
Just to let everyone know, I returned this computer.
eekaj wrote:
mine has the same problems I believe.....
It certainly does. You are also running flaky 3rd party kernel extensions.
New Macbook Pro keeps crashing
