1 2 Previous Next 19 Replies Latest reply: Dec 13, 2012 11:14 AM by YukonFrost
Steven Carriere4 Level 1 Level 1 (0 points)

This is the message I get when I try to open a secure site used for work. Software is up to date. It's the 1st time it has happened and I accessed this site prior to having my hard drive replaced. Any ideas?


A1224, Mac OS X (10.5.2), First time to Mac
  • 1. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    Have you turned java off?  Open your Java Preferences (in Utilities) and click Restore Defualts to turn it back on if it was off (checkboxes in the General tab are unchecked if it is off).

  • 2. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    Java is on and the boxes are checked. Everything else is operating normally and this is the only site where this has occurred. My wife loaded a new version of flash recently but that should have nothing to do with it. What else could be going on? I'm not a sophisticated Mac user but I can make my way around settings and such if I know where to go. Thanks

  • 3. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    Is java enabled in your browser?  For example, Safari preferences, Security, Web content.

     

    Java is very rarely needed in a browser so maybe you have it turned off.  This is not to be confused with javascript which you must keep on.

  • 4. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    Yes, under security, Java and Java script are both enabled.

  • 5. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    I have found this in my software list   /System/Library/CoreServices/JavaDisabler.app but when I follow the path I can't locate it to open it up.

  • 6. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    Never heard of JavaDisabler and I certainly don't have it on my 10.6.5 system.

     

    The only other thing I can think of is maybe the site you are trying to use doesn't like Safari or any other browwser running on a mac.  Try another browser like firefox or try changing the user agent to make the site think you are using internet explorer.

     

    In safari preferences, advanced, there's a checbox near the bottom to show the develop menu.  Check that and in the Develop menu in the menu bar is the User Agent menu item from which you can make the receiver think you are using one of the specified browser you select from the list.

  • 7. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    I found it in the system profiler under software/applications.

  • 8. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    The website I'm trying to open is http://www.bcesis.isw-bc.ca/. When I click log on, the screen goes white and I get the message that tells me Java is unavailable or not installed. Somebody suggested I just delete the java downloads and re-install the software from apple. Any harm in trying this?

  • 9. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    Glad you posted the site.  Here's what I discovered.

     

    It is a function of the browser, whether you can accept security certificates, and whether java applets are permitted to be launched.

     

    Firefox displayed the white page you said you saw.

     

    Camino hung up on the security certificate stuff or launching the applet.

     

    Safari, Opera, OmniWeb, and iCab all apparently successfully accessed the site (I guess).  They each wanted approval of a security certificate from Oracle.  Each displayed a gray box in the browser window and the java applet launched its own window with a login request:

    screenshot_1.jpg

     

    The window title containing that login was "Oracle Developer Forms Runtime - Web".

     

    (yes, I collect browsers sort of like stamps)

  • 10. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    Correction, all my browsers work: Safari, Firefox, Opera, OmniWeb, Chrome, and iCab.  I didn't have hava enabled in the browsers that failed.  Once enabled they worked too.

     

    So maybe you are having a security certificate handling problem.  Check the browser preferences.

  • 11. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    I think you're right because I can't get to the "Oracle Developer Forms Runtime- Web". It is exactly where I need to be to log on. I tried the other user agents and the Mac and Firefox attempts gave me the same pop up message. The windows versions said I needed a plug-in that I didn't have. Ok... so what can I do to get past the security certificate handling problem? I checked the browser preferences and I'm wide-open.

  • 12. Re: java unavailable or not installed
    Steven Carriere4 Level 1 Level 1 (0 points)

    Your browser does not appear to support iFrames.<br />

    Please click this link to access the

    BCeSIS application: <a href="balance.html">BCeSIS</a>.

     

    I found this in the error console.

  • 13. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    I am not really sure what you have to do to get around this.  Two general ideas are,

     

    1. Safari preferences, Security, check checkbox at bottom about "Ask before sending a non-secure from from a secure website".

     

    2. Open the Keychain Access (in Utilities) and look around to see if somehow there's already  a certificate for the site that is somehow causing the problem and delete it.  Not sure what name you need to look for ("Oracle"?)

  • 14. Re: java unavailable or not installed
    X423424X Level 6 Level 6 (14,190 points)

    Your browser does not appear to support iFrames.<br />

    Please click this link to access the

    BCeSIS application: <a href="balance.html">BCeSIS</a>.

     

    I found this in the error console.

     

    Maybe safari on leapord doesn't.  I don't know.  Have you tried other browsers?

1 2 Previous Next