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HT2553: How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall

Learn about How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall

HT2553 If after this one still cannot connect to iTunes, THEN what?

290 Views 1 Reply Latest reply: Jun 9, 2012 11:11 AM by wiclee RSS
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Jun 9, 2012 11:06 AM

STILL cannot connect to iTUnes store.  Ugh.

Windows Vista
  • wiclee Level 5 Level 5 (6,940 points)

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

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