Skip navigation

HT2553: How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall

Learn about How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall

HT2553 If after this one still cannot connect to iTunes, THEN what?

290 Views 1 Reply Latest reply: Jun 9, 2012 11:11 AM by wiclee RSS
Smuggler3 Calculating status...
Currently Being Moderated
Jun 9, 2012 11:06 AM

STILL cannot connect to iTUnes store.  Ugh.

Windows Vista
  • wiclee Level 5 Level 5 (6,940 points)

    Close your iTunes,

    Go to command Prompt -


    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.


    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.