TS1394: Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)

Learn about Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)
cooper21
Level 1 (1 points)

Q: My administrator name and password don't work

When trying to update/add software my administrator name and password won't work. I know I'm typing correct information. What to do?

Thanks

MacBook Pro, Mac OS X (10.7.3)

Posted on Jun 10, 2012 5:07 PM

by BGreg,Solvedanswer
BGreg BGreg
Level 6 (17,522 points)
A:

One thing you can do is to reset your OS X Lion password. Since you posted this in the 10.6 Snow Leopard discussion, you may need to use this to reset.

Posted on Jun 10, 2012 5:37 PM

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cooper21

Q: My administrator name and password don't work

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  • by BGreg,Solvedanswer

    BGreg BGreg Jun 10, 2012 5:37 PM in response to cooper21
    Level 6 (17,522 points)
    Jun 10, 2012 5:37 PM in response to cooper21

    One thing you can do is to reset your OS X Lion password. Since you posted this in the 10.6 Snow Leopard discussion, you may need to use this to reset.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 10, 2012 8:45 PM in response to cooper21
    Level 10 (208,037 points)
    Applications
    Jun 10, 2012 8:45 PM in response to cooper21

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.