8 Replies Latest reply: Jun 11, 2012 4:44 PM by MichiHenning
ReidJ Level 1 Level 1 (0 points)

I recently created an ePub using iBooks Author to be used as a presentation tool for our company. I exported the file, imported it into my iTunes account, and synced it with my iPad. So far, so good. I then copied the exact same export file (from my hard disk, not iTunes) to a USB stick for another person in the company, but when he tries to import it into his iTunes, the cover icon appears but the rest of the file will not transfer. A check of the  "Get Info" window shows the file location as the USB stick, and it will not sync to his iPad. It's not even an option in the book sync tab. He is using version 10.6.1 (7) on an iMac.

 

Any ideas as to why the same exact file transfers seamlessly on my computer and not at all on his?


Macbook Pro i5 15in. 2.4ghz, Mac OS X (10.6.4)
  • MichiHenning Level 4 Level 4 (1,350 points)

    Possibly because his version of iBooks on the iPad is out of date?

     

    Michi.

  • ReidJ Level 1 Level 1 (0 points)

    Thanks Michi,

     

    The issue definately resides in the transfer on his Mac. I just had another colleague try and the file transferred perfectly (and she does't have an iPad). For some reason his iTunes won't allow the transfer. We've tried drag-and-dropping it, selecting Add to Library, and even manually placing the file into his iTunes BOOKS folder and then "adding" it using the Add to Library function. No matter what we try, it won't budge. Could there be a setting in iTunes that's blocking it? Or something else?

  • MichiHenning Level 4 Level 4 (1,350 points)

    So the problem is that you can't add the book to iTunes, not that you can't sync the book to the iPad? Is iTunes up to date?

     

    Michi.

  • ReidJ Level 1 Level 1 (0 points)

    Correct. We can't add the iBook to iTunes, and therefore can't sync it with the iPad either. I had the same thought about the version, but he's using the latest 10.6.1 (7). I'm thinking that has to be some kind of setting, either in iTunes or his system, that is preventing the transfer?? He has other books in there that he's purchased, so I know that his iTunes WILL accept iBooks. Ugh.

  • K T Level 7 Level 7 (23,700 points)

    Was it dragged into iTunes from the Finder? Did you try emailing it instead?

  • ReidJ Level 1 Level 1 (0 points)

    KT,

     

    Thanks. I've tried:

     

    - transferring it from the USB drive

    - saving it to the DT and then transferring it

    - transferring it from an external hard disk, and

    - uploading and transferring it from Box.net.

     

    In each of these I've tried both dragging and "Adding to Library".

     

    I haven't tried emailing it, but the file is very large due to lots of corporate videos (1gb) and therefore really can't do that. Might the huge file size be the problem? Again, I can move it easily on PowerBook, as can the colleague I enlisted, so it doesn't seem like that would be it, but who knows.

  • K T Level 7 Level 7 (23,700 points)

    How much free space on the target computer?

     

    Is the usb drive windows formatted? NTFS? Fat-32? ..?

     

    Zip it first, then move it, then unpack on the target computer and try again.

     

    Also, export another new file and try again.

  • MichiHenning Level 4 Level 4 (1,350 points)

    The only other thing I can think of is to uninstall and reinstall iTunes. I don't kno whether that will work, and it also might be quite a headache, if the existing iTunes library is large. You could try your Apple Store, maybe they can help.

     

    Michi.