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HT2404: Software downloads: Frequently asked questions

Learn about Software downloads: Frequently asked questions

HT2404 Charged but app did not download on iphone or itunes store

278 Views 0 Replies Latest reply: Jun 11, 2012 9:04 AM by alienx99 RSS
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Jun 11, 2012 9:04 AM

I recently tried to download/purchase 'whatapp' from my iphone (3gs).  It asked for my password for itunes like it normally does but then as it was trying to download it I received an error msg.  I tried to download it again and the same msg.  Didn't think anything of it except for looking at my bank acct today, I got charged....Grrrrr.    So I opened itunes, go into app store and it says "You do not have any purchased apps available to download." 


I clicked the link from the email telling me I was charged to "report a problem", it takes me to itunes asks for my password to report and then it's an endless loop... same question.


How do I get this app on my phone or a refund please?



iPhone 3GS, Windows 7


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