Why won't my Time Capsule allow me to connect more than one device to the network at a time?

Question

Level 1

5 points

Why won't my Time Capsule allow me to connect more than one device to the network at a time?

Ok here is the shortest story I can come up with...

Several months ago lightening struck my house and ruined the power cord for my old AIR PORT EXTREME....after replacing the power cable my wireless network began to prohibit more than one device at a time to connect to the wireless network.

I replaced that network with a new TIME CAPSULE and it is doing the same thing. I took my old AirPort Extreme to my work and it works like a charm. My ISP says it is an Apple problem but I have had the same settings both at home and at work. Work is great, multiple devices connect but home is one at a time and in order to connect ANOTHER device I have to power down one, and reboot the router and fire up the device I wish to connect.

Any suggestions?

Time Capsule 802.11n (4th Gen), iOS 5.1.1, capsule DHCP device connection

Posted on Jun 11, 2012 4:41 PM

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Answer 1

Bob Timmons

Level 10

185,108 points

Jun 11, 2012 4:51 PM in response to shaneadams90

We don't know anything about your modem, and it is an important part of any Internet connection.

Can you.....

Provide the make and model number of your modem?

What operating system are you using on the Mac that is being used to configure the Time Capsule?

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Answer 2

shaneadams90 Author

Level 1

5 points

Jun 11, 2012 5:07 PM in response to Bob Timmons

I am running off a Fiber line....the unit that is a battery back up and appears to be a modem as well is called CyberPower CS24U12V-NA3

Techincally, there is no "router" in my house, there is a LOCKED control box outside, a battery back up module in the garage that shows battery life and connection, then a cat5 outlet in my laundry room..All of which was installed by my ISP.

I am using a 2TB Time Capsule running DHCP in Bridge Mode. I can't find the software version but updated it while installing it within the last two months.

Under Network Tab

Enable NAT Port mapping is checked

Under the Wireless Tab

we have a 5ghz Network

Radio mode is set to: 802.11a/n-802.11b/g/n (Automatic)

2.4 GHz is Auto

5 Ghz is Auto

I hope this helps....

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Answer 3

Jun 11, 2012 5:37 PM in response to shaneadams90

I am beating Bob to the punch line here.

I am using a 2TB Time Capsule running DHCP in Bridge Mode. I can't find the software version but updated it while installing it within the last two months.

It should be in router mode.. you do not have another router and unless your ISP is giving you a huge block of IP addresses there is only one available unless you use the TC as NAT router.

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Answer 4

Bob Timmons

Level 10

185,108 points

Jun 11, 2012 5:47 PM in response to shaneadams90

I am using a 2TB Time Capsule running DHCP in Bridge Mode. I can't find the software version but updated it while installing it within the last two months.

Under Network Tab

Enable NAT Port mapping is checked

Check the Router Mode setting on the same page. It needs to be set to DHCP and NAT, not Bridge Mode.

Unless.....as LaPastenague mentions, your provider has issued you a block of IP addresses.

Click Update and report any error messages that you see.

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Answer 5

shaneadams90 Author

Level 1

5 points

Jun 11, 2012 5:55 PM in response to Bob Timmons

Ok...Setting it up to DHCP and NAT defintally improved my situation...

Now for the bouns round...IF I wanted to use my OLD Airport Extreme to EXTEND my network through out my house....how would it be set up?

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Answer 6

Bob Timmons

Level 10

185,108 points

Jun 11, 2012 6:15 PM in response to shaneadams90

IF I wanted to use my OLD Airport Extreme to EXTEND my network through out my house....how would it be set up?

If OLD also means "round", like a flying saucer, the only feasible way to use the AirPort Exteme would be to connect it to your Time Capsule using a wired Ethernet connection.

If you have the "square" version of the AirPort Extreme, which looks like the Time Capsule, it is possible to configure it to extend the wireless signal from the Time Capsule.

The new version of AirPort Utility is supposed to make this type of setup easy. So far, that is not exactly the case based on the number of issues we see with this, but we can try.

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Answer 7

HACKINT0SH

Level 5

5,810 points

Jun 12, 2012 2:19 AM in response to Bob Timmons

after replacing the power cable my wireless network began to prohibit more than one device at a time to connect to the wireless network.

Surprised that Bob didn't catch this one at first.. 😝

Little tip here... Apple routers often tend to revert to bridge mode during power loss. By replacing the power cord, you caused exactly that. No mystery here, your router was working exactly as expected.

At your work, something else was doing network address translation upstream, so it didn't affect you there.

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