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Kernel Panic After Thunderbolt Update

45539 Views 212 Replies Latest reply: Mar 9, 2013 3:22 AM by 1GR3 RSS Branched to a new discussion.
  • Andy Smith5 Calculating status...
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    Jun 13, 2012 11:20 AM (in response to Mitchla)

    I called applecare and had to do a restore

  • Michael Wineke Calculating status...
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    Jun 13, 2012 11:24 AM (in response to boriscrispin)

    In between your cancelling the install and retrying, did you also attempt to start up normally from the boot volume?

     

    If it still does not allow a normal startup, return to the recovery boot and use Disk Utility to repair any problems on the internal drive (better safe than sorry). Then attempt the command line OS 10.7.4 combo update solution posted previously in this thread.

    Alternatively, if you have a bootable 10.7.x external drive, you can try installing the combo update on the internal drive in a more user friendly manner.

  • Michael Wineke Level 1 Level 1 (5 points)
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    Jun 13, 2012 11:31 AM (in response to scuguy77)

    Then you, in your 10+ years working at Apple, never worked on the projects that DID get released with serious bugs in them. Good for you! Honestly. I mean that.

     

    And thank you for your, and your department's, diligence.

  • Michael Wineke Level 1 Level 1 (5 points)
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    Jun 13, 2012 11:43 AM (in response to Berlin Canary)

    "Anyone know why he recommends running the combo updater after reinstalling Lion? Mine came back as 10.7.4 anyway so I'm guessing that's just a precaution too."

     

    I'd guess that it's a recommendation to those who's systems were restored to a pre 10.7.4 state. Bear in mind the article was written just hours after the update was discovered to be causing problems for a large number (if not everyone) of users who installed it. Pretty quick, I'd say.

     

    Unless I've missed something (it happened once before ) Installing the 10.7.4 combo update is still the quickest road to recovery. I have not heard of anyone not returning to a bootable system after that install.

     

    If you do go the 10.7.4 combo update route, go ahead and install the available updates after rebooting. The remaining updates appear to be fine when run without the Thunderbolt update. 

  • sotto147 Calculating status...
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    Jun 13, 2012 2:02 PM (in response to Mitchla)

    Is anyone having issues with their computer after the reinstall? I too had the same problem yesterday. Took me 9 hours to reinstall lion. I was very happy when I realized I didn't lose all my data. (Guess I learned my lesson on backups) My problem is: Today after my computer is working again is is so stinking slow..... Im talking it has been 15 minutes to load the new mac commercial (30 second ad, on apple.com) In 15 minutes it has only loaded 20 seconds of it and is still trying to load the rest so I can stream it? I have never had an issue with speed. It is taking me nearly 3 minutes for every email I click just to pull up and read it. Something is wrong? I know it isn't my internet, we have 3 other computers in the house that work the way they always have. My laptop has always been the fastest of them all. I need help! Anyone have any suggestions? Is is possible if the update damaged the flash drive or something? All I know after 9 hours computer loss yesterday and my computer taking all day today to answer a few lousy emails is killing me, I need a solution.

  • Michael Wineke Level 1 Level 1 (5 points)
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    Jun 13, 2012 3:07 PM (in response to sotto147)

    Maybe start at the bottom and work your way up?

     

    Make sure you have a recent backup

    Repair the drive with Disk Utility

    Repair permissions ( i know, but sometimes...)

    Delete the various Cache folder's contents and reboot

     

    If virtually everything seems slow, it's very possibly a lower level thing like that. At least on a standard hard disk...

  • Oregon Ducky Level 1 Level 1 (20 points)
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    Jun 13, 2012 3:15 PM (in response to murrayE)

    I had the same problem yesterday that Mitchla had above. Beyond that, iPhoto 9.3 isn't working for me. I've had to re-install twice now from the original iLife 2011 DVD and then go through the 9.1 and 9.2.3 updaters to get it back to working. I'd stay away from the 9.3 updater until you see the proverbial .1 after the "3".

  • boriscrispin Calculating status...
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    Jun 13, 2012 3:50 PM (in response to Michael Wineke)

    Well, finally managed to restore to normal - via a Firewire linked Target mode

    and the combo update.  Took a while, but back to safety now!

    Phew

  • Ulrich Hansen Calculating status...
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    Jun 13, 2012 4:51 PM (in response to Michael Wineke)

     

    Michael Wineke wrote:

     

    I'm sorry you took such offense from my suggestions.

    Thanks for your apology. At least users are apologizing here.

     

    I was offended because I was looking for an explanation for a major software problem that has been obviously caused by Apple. Instead I felt lectured - in an Apple Support Forum - that users should be more careful and things like that just happen. This seemed a bit like the easy way out.

    Michael Wineke wrote:

     

    IT departments the world over install updates on test equipment and shake it for a few days before releasing the updates to avoid this sort of problem. You can ignore my suggestions if you wish of course, but I hope you'll reconsider in that case.

    OSX doesn't give me a warning if I use "Software update". It doesn't say (like some BIOS updates): "This update may disable your computer!" or "Update only if you have problems!" And it really doesn't say: "Wait until others have more experience with the bugs that may be part of this update."

     

    No, it just says: "New software is available for your computer." As if this'd be a good thing. I trusted them. And "Software Update" makes it perfectly clear, that I am SUPPOSED to install this anyway: The only choice is between "Install" or "Not now". I have to install it eventually, one way or the other.

     

    So no, I still don't think users can be blamed for installing the Thunderbolt 1.2 update.

     

    While I am writing this, iTunes pops up and says v10.6.3 available. And the updater lists iMovie, AirPort. iPhoto, Java...

     

    So what now, Apple?

    How long should I wait with the installation?

  • FrankHansenM Calculating status...
    Currently Being Moderated
    Jun 13, 2012 6:38 PM (in response to Mitchla)

    The problem occured to me Tuesday evning JST, and I was preparing for taking by MacBook Pro to the Apple store in Sendai the next day. Luckily, I checked the internet on my iPad and learned about the Cmd-R trick and moved to a full reinstallation of Lion.

     

    In the end it took me more than a half day's of work to understand and fix all the issues.

     

    Don't they check updates at Apple before they release them on the customers?

     

    But what would had happened if this incidence occured just before I had to deliver a talk at a conference? Even worse, what if it happened to a computer assisting in emergency heart surgery?

  • Pericope Calculating status...
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    Jun 13, 2012 8:36 PM (in response to FrankHansenM)

    I lost nearly a whole day of work.

     

    Now that I'm up and running in Lion, I've had a few failues on Time Machine back-ups -- not every time, though.

  • crabtrem Calculating status...
    Currently Being Moderated
    Jun 13, 2012 10:26 PM (in response to Mitchla)

    I checked the Software update details and don't see an item for Thunderbolt, so I am assuming that Apple has pulled that update.  If I weren't downloading Pixar movies on sale, I would start the updates to make sure.  Maybe later after I watch the Incredibles.  I had a patch for Windows XP lock the system on me before, there was no way to recover without losing all my data, which really sucked.  Once I used the recovery mode in Lion and had an active Time Machine disk attached, I went back a few back ups and reloaded from there.  I didn't lose any data, and after some minor post tweaking everything is better than ever.  I will look at the details for software updates in more detail in the future, and I will be wary of any Thunderbolt updates.

  • NZMikey Calculating status...
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    Jun 13, 2012 11:02 PM (in response to Mitchla)

    My Mac book pro(late 2011), has same 'kernel panic' after software update two days ago. Its still under 12 months warranty, apple staff refered me to an apple authorised technician because I am in hurry. He knew its a software problem, wanting to charged 180 dollars !! Glad I see this page and withdraw from the service, he charged me 70dollars at end, without doing anything. So angry with this kind of service ! Wasting my time!

  • Berlin Canary Calculating status...
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    Jun 13, 2012 11:30 PM (in response to NZMikey)

    Always check these discussions and MacFixIt first - someone will know the answer!

     

    I usually wait a few days before applying these sorts of firmware/kernel updates; but didn't this time to my cost! Still, I found out how to restore the OS so not all wasted!

  • Berlin Canary Level 2 Level 2 (340 points)
    Currently Being Moderated
    Jun 13, 2012 11:35 PM (in response to Michael Wineke)

    Thanks for the response Michael. Not complaining just curious - it hadn't occurred to me that others might not be on 10.7.4 already, so it makes perfect sense. And suggests that the OS restore is clever enough to work out what version you're already on - that's pretty impressive.

     

    And, yes, the other updates are safe although I waited a few hours as Apple's servers seemed to be very busy after I'd recovered!

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