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Question: Lion update today crashed MacBook Pro

Help! I software update and found there was one for my MacBook Pro. I went through the normal motions and got an error message saying that iPhoto download had a problem. The screen said to re download which would probably fix the problem. It didn't! Now I get a back screen with funny writing, then a message in several languages to restart the computer. I've done this several times. Help!!!! Leaving on a busness trip tomorrow AM and need this laptop.


I had no problem downloading the update to my MacMini.


What should I do? I must have the computer tomorrow AM!


Linda

MacBook Pro, Mac OS X (10.7.2)

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No. Peripherals such as printers, scanners, cameras...


Suggestion at this point is to use Lion Recovery to repair the startup disk or reinstall Mac OS X.


You may want to hold off on that a bit to see if you get other suggestions first.

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Jun 11, 2012 6:02 PM in response to Linda Jenkins In response to Linda Jenkins

Hi Linda ...


Now I get a back screen with funny writing, then a message in several languages to restart the computer. I've done this several times


Otherwise known as a kernel panic.


Try Starting up in Safe Mode


A Safe Mode boot takes much longer than a normal boot so be patient. Once you see the Desktop, click the Apple menu icon top left in the screen. From the drop down menu click Restart.


Disconnect any peripherals before booting in Safe Mode.

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Jun 14, 2012 5:20 PM in response to Linda Jenkins In response to Linda Jenkins

Well after that suspenseful few days I think we are back on track. So from what I am getting, it is the update to Thunderbolt that caused the kernal panic error. By running recovery mode most people, including myself were able to get back to normal. I did read that someone was having problems with the recovered OS recognizing the drives or partitions involved. I'm not sure what would cause that, but if I were to try anything it would be to try and do recovery again. Make sure the destination for the recovery is correct. I also went back about a day and selected the backup from there. Today I successfully updated all software, I still did not notice an update for Thunderbolt in the selected items. Everything seems to be working well now. Thanks to the community for providing the timely information needed to resolve, correct, and understand this issue. I do think Apple needs some better assistance procedures and protocols. I don't think asking a question should be charged from the beginning, that just seems in bad form. Especially something that is Apple's fault.

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Jun 11, 2012 6:02 PM in response to Linda Jenkins In response to Linda Jenkins

Hi Linda ...


Now I get a back screen with funny writing, then a message in several languages to restart the computer. I've done this several times


Otherwise known as a kernel panic.


Try Starting up in Safe Mode


A Safe Mode boot takes much longer than a normal boot so be patient. Once you see the Desktop, click the Apple menu icon top left in the screen. From the drop down menu click Restart.


Disconnect any peripherals before booting in Safe Mode.

Jun 11, 2012 6:02 PM

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Jun 11, 2012 6:12 PM in response to Carolyn Samit In response to Carolyn Samit

I tried the safe boot twice. It didn't work. Before I could release the shift key, immediately after the apple, the gibberish and restart instructions appeared on a black screen. Other suggestions?


Sorry, typo before. I should have said DIDN'T work, instead of did.

Jun 11, 2012 6:12 PM

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Jun 11, 2012 6:26 PM in response to Linda Jenkins In response to Linda Jenkins

additional info: the weird stuff on the black background starts with:


panic(cpu 0 caller 0xfffff800064ba7b) Unable to find driver for this platform: and a bunch of other stuff...

Jun 11, 2012 6:26 PM

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Jun 11, 2012 6:42 PM in response to Linda Jenkins In response to Linda Jenkins

No. Peripherals such as printers, scanners, cameras...


Suggestion at this point is to use Lion Recovery to repair the startup disk or reinstall Mac OS X.


You may want to hold off on that a bit to see if you get other suggestions first.

Jun 11, 2012 6:42 PM

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Jun 11, 2012 11:39 PM in response to Linda Jenkins In response to Linda Jenkins

Count me in!


WARNING! DO NOT INSTALL iPHOTO or THUNDERBOLT UPDATE UNTIL FIXED!!!


My MB PRO 2011 15'' kicked me out, no restart, HD damaged and right now restoring from my latest backup, which is unfortunately 6 days old (shame on me).


However, this one seems to be a definitive error which was produced by Apple! I am not very pleased, to say the least.


Fox

Jun 11, 2012 11:39 PM

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Jun 12, 2012 4:05 AM in response to Carolyn Samit In response to Carolyn Samit

Hi Carolyn,


i noticed your posts about the crashed mac. Same thing happened to me


If I do a lion recovery, or reinstall lion but DON'T update software like thunderbolt or iphoto.. do you think this will work? (until apple announces a safe fix.... as some other threads oare suggesting)


Also, will reinstalling Lion kepp my files in tact? that is my biggest concern right now


James

Jun 12, 2012 4:05 AM

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Jun 12, 2012 4:34 AM in response to jwmpratt In response to jwmpratt

Also confirm I have the exact same issue on 27" 2011 iMac.


Firstly fails to apply updates and then when you reboot a rather spectacular kernal panic. Am restoring from an earlier Time Machinal Backup which I assume will get me up and running again.


Unusual for an Apple update to fail so spectacularly, I wonder if we'll see update withdrawn and then reposted with fix?

Jun 12, 2012 4:34 AM

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Jun 12, 2012 5:02 AM in response to Linda Jenkins In response to Linda Jenkins

Confirmed here too on my 2011 Macbook Pro. I'm on my 2nd re-install of Lion thanks to the recovery partition. This is really painful. To answer a question above, booting into the recovery partition and re-installing Lion will NOT touch your personal files and settings. Do we know exactly which update causes the failure? My suspicion is the thunder port update, but there was also an Airport Utility update and an iPhoto update in the list of updates.

Jun 12, 2012 5:02 AM

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Jun 12, 2012 5:09 AM in response to Linda Jenkins In response to Linda Jenkins

>> ditt7,

I think it's the Thunderbolt update. I've been searching for a fix too and lots of other people are reporting it's the Thunderbolt update.

You mention that booting into recovery and re-installing won't mess up files and stuff. How do I get into the recovery partition and re-install Lion?

Thanks.

Jun 12, 2012 5:09 AM

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Jun 12, 2012 5:11 AM in response to Linda Jenkins In response to Linda Jenkins

Hi, I've posted this yesterday and it has worked for those that tried it. There is some bad code in that update and it is breaking Lion for everyone. So, boot to Recovery HD by holding Command-R on a restart. Then select the option to reinstall Lion. It will verify your computer and reinstall via the internet. You will need an airport connection or a cable to your router. The reinstall will take about an hour and put you into 10.7.3. It will retain all your files and prefs. Nothing will be lost. Then go to software update and you will be offered 10.7.4 and a few other updates. Go ahead and do that. You will then be back where you were, and with a brand spanking new system. Going to software update again will offer you Thunderbolt and iPhoto. DON'T DO THAT! wait for Apple to come out with a fix. Good luck.

Jun 12, 2012 5:11 AM

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Question: Lion update today crashed MacBook Pro