New Lion Update Crashed my MacBook Pro

I had the same problem on my machine as well. Called Apple Care and they walked me through how to restore from Time Machine back up. The process should be done in a few hours. Luckily I had a fairly recent backup -- about two days ago.

What backups do you have?

Confirmed.

Definitely some bad code in there somewhere. Toasted my boot loader. Had to reinstall Lion.

me too i have the same problem =) is so anyoing and i had to restore my mac =( themm apple please find the fix anybody

Jepp, same problem here, watching these threads.

Maybe we should consolidate to a single thread?

Fox

i think was a bug on the update but apple should come out with a fix to this problem now or other wise u end the up losing all your info and if are lucky enough that the day before u did a harddrive back up you safe but at the same time u konw that those back ups takes a lot of memory 40 gb all depends on how much u have install said music movies stuff like that soo u dont want to do a back'ups everyday u konw this is like a virus because u lose everything and with out knowing what to do when that stupid error pop's up on this situation you only have one option that is to restore your system wich myself and most of you well cry for all the info lose for this shiti bug steve was the men to be honest now apple care more about the money then the quality of the products and very expensive too low donw the prices apple =0my is mbp 11 2.3 ghz ssd hard drive res:1680 1050 runing lion os x 10.7.4

What was the actual update that made your MBP crash so badly?

My MBP wants to go for the following updates:

- Airport

- Thunderbolt

- iMovie

Did you receive any feedback from Apple concerning this problem?

It seems to be a bug with the update.

READ ALL THIS. IT WILL SAVE YOUR COMPUTER. YOU WILL NOT LOSE ANY FILES AND DO NOT HAVE TO RESORT TO A TIME MACHINE BACKUP IF YOU PROPERLY PURCHASED LION!!!!!!!!!!!!!!!!!

Sorry for grammer...typing fast

Assuming that you have properly purchased OS X Lion...

IF YOU ARE FAMILIAR WITH MAC

!) shut down laptop

2) Hold down option key and restart computer

3) Choose Recovery HD from the boot menu

4) Make sure Wifi is on, and connected to internet

5) Choose Reinstall OS X Lion from the Recovery Utility Menu

At this point, your computer is going to attempt to contact apple and download an eariler version of Lion. I tried doing this, but it wasnt able to make a connection, and ened up saying close the application and try again. Dont waste your time here...move on

IF YOU HAVE A RECENT TIME MACHINE BACKUP

-follow the steps above except obviously choose restore from time machine backup

IF YOU HAVE A COUPLE FILES YOU WANTED TO SAVE SINCE THAT LAST BACKUP

-you will need another Mac to save them and a firewire 800-firewire 800 cable

1) turn of the broken laptop

2) Plug firewire from broken laptop to working laptop

3) turn on working latop and open finder

4) hold down the "T" key on the broken one and start it

5) you should see a grey screen with a battery indicator and a firewire logo floating on the screen

6) in finder on the working computer, you should now see the harddrive of your old computer, drag the files you want to the new one and restore to a backup with the steps above

IF YOU HAVE AN OS X LION CD-ROM

1) Turn off computer

2) Insert Lion install disk

3) Start up computer while holding Option key

4) Release option key when several hard drive icons appear

5) Click the arrow below the CD-ROM icon

6) From the list of tasks in the Recovery Utility window, choose Reinstall OS X Lion. This option will NOT touch any of your files, it will only strip the OS and replace it.

IF YOU HAVE ANOTHER LAPTOP

1) On the working laptop, navigate to the App Store, and Sign in

2) Search for OS X Lion in the app store

3) If you correctly purchased the Lion upgrade originally, you should be able to click the "Download" button next to the Lion photo. ALTERNATIVELY you can click "purchases" in the app store, and navigate to the Install Lion app, and then click download from there

4) When Lion installs, conduct a Spotlight search (very far upper right hand corner of your screen magnifing glass) for "Install Mac OS X Lion" and choose "reveal items in finder"

5) right click on the Install Mac OS X Lion app (the one with the lion picture)

6) Choose "show package contents"

7) Open "contents"

8) Open "shared support"

9) In the spot light search, no type "disk utility"

10) in shared support, drag "InstallESD.dmg" to some blank white space in the left hand box of the Disk Utility window (the correct box probably says something like "500.11 GB ST90546500" on the first line, and "MAC HD" on the second line.)

11) Right click on the "InstallESD.dmg" in the disk utility box (the location you just dragged to) and right click it and choose "Open Disk Image"

12) insert a free USB thumbdrive (CAUTION. if you do not know how to create a new partition [[[5GB REQUIRED FOR THIS STEP]]] then everything MAY be wiped from this drive)

13) Your new drive should show up in black in disk utility. If it shows up grey, click on it and in the erase tab of Disk Utiliy, make sure you choose MAC OS JOURNALED from the drop down menu and click erase

14) In disk utility, click on the drive listed below "InstallESD.dmg" should be called "Mac OS X Install ESD"

15) In the restore tab, you should see "Mac OS X Install ESD" in the source tab

16) Drag your USB flash drive from the left hand box of disk utility to the "destination" text box

17) Click restore. It should take about 15-20 minutes. once done, eject the flash drive and plug it in to your broken computer

18) Start the borken one and hold down option

19) you should now see at least these three options come up on a grey screen MAC HD (harddrive icon), RECOVERY HD (harddrive icon), and MAC OS X INSTALL ESD (usb icon)

20) Choose MAC OS X INSTALL ESD

21) choose install a version of lion from the recovery utility menu

22) THIS IS DIFFERENT THAN THE FIRST SET OF STEPS I LISTED. ONCE YOU BOOT FROM THAT FLASH DRIVE, IT WILL NOW TRY TO FIND THE LION OS FROM YOUR DRIVE WITHOUT ATTEMPTING TO CONTACT APPLE FROM THE INTERNET (like how it would of had you selected Recovery HD from the boot menu)

23) Now your computer should go through some basic prompts, install for about 15 minutes, and then restart and finish installing for about 35 minutes.

24) You should be back to normal. DO NOT UPDATE TO that 10.4.7 or whatever it is called. if your computer asks, click show details and UNCHECK that option.

I'm on an early 2011 MBP 17" / OS X 10.7.4. Same problem here: kernel panic after the Thunderbolt update. (since this was yesterday and I didn't know what caused it I had the same problem twice before I discovered it was the Thunderbolt update). Took me hours to reinstall Lion + combo update twice. I'm back online now and just noticed Apple pulled the Thunderbolt update 2 hours ago. As a long time user and long time Apple shareholder needless to say I'm not a happy camper right now. I'm also not as confident installing new updates as I used to be. I could imagine there are countless users having bigger problems than me right now because of this. An official Apple reaction would be appreciated.

BTW: the 6.0 Airport Utility didn't download for a couple of hours...

Same for me My MacBook Pro Crashed ;-(((((😠

This helped me restore my macbook pro without losing any data so thank you, I thought I was gonna die :O

My Macbook pro is 23 days old as of today and today it crashed on me 7 times. It seems to happen when I have firefox and spotify running. I bought this computer for my business and still need to install Adobe CS6. Is this a faulty computer. Can someone help?

Latest Panic:

Fri Jul 27 02:50:19 2012

panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824762a9, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000104, CR3: 0x000000003881603b, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0xffffff80e38520e8, RCX: 0x00000000fffc0000, RDX: 0xffffff810449b9b4

RSP: 0xffffff810449b990, RBP: 0xffffff810449b9e0, RSI: 0x0000000000000000, RDI: 0xffffff8015329000

R8: 0x0000000000000000, R9: 0xffffff810449b9a8, R10: 0xffffff810449b99c, R11: 0xffffff810449b9a0

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00000000000001ff, R15: 0xffffff8015329000

RFL: 0x0000000000010206, RIP: 0xffffff7f824762a9, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000000000000104, Error code: 0x0000000000000000, Faulting CPU: 0x6

Backtrace (CPU 6), Frame : Return Address

0xffffff810449b640 : 0xffffff8000220792

0xffffff810449b6c0 : 0xffffff80002c4794

0xffffff810449b870 : 0xffffff80002da1bd

0xffffff810449b890 : 0xffffff7f824762a9

0xffffff810449b9e0 : 0xffffff7f82441768

0xffffff810449ba10 : 0xffffff7f824705ef

0xffffff810449ba30 : 0xffffff7f82444e58

0xffffff810449bb60 : 0xffffff7f82441efc

0xffffff810449bbc0 : 0xffffff800065517e

0xffffff810449bbe0 : 0xffffff8000655a5a

0xffffff810449bc40 : 0xffffff80006561fb

0xffffff810449bd80 : 0xffffff80002a3ef8

0xffffff810449be80 : 0xffffff8000223096

0xffffff810449beb0 : 0xffffff80002148a9

0xffffff810449bf10 : 0xffffff800021bbd8

0xffffff810449bf70 : 0xffffff80002aef10

0xffffff810449bfb0 : 0xffffff80002dab23

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2)[ECB872F0-8E43-3509-9952-54E37ACA DD58]@0xffffff7f82438000->0xffffff7f8249bfff

dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80884000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[B8808BF9-5767-3C61-BE08-880BEF509889]@0xff ffff7f808e8000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[AC9E8F66-3DD7-3047-9B36-D914DC7C4A53]@0 xffffff7f808af000

BSD process name corresponding to current thread: firefox

Mac OS version:

11D2097

Kernel version:

Darwin Kernel Version 11.3.1: Thu Feb 16 19:05:38 PST 2012; root:xnu-1699.25.42~1/RELEASE_X86_64

Kernel UUID: CA8A35C4-935B-3165-B79D-3D7FE9279A01

System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

System uptime in nanoseconds: 14173849937309

last loaded kext at 25836499048: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f82556000, size 28672)

last unloaded kext at 227562526354: com.apple.driver.AppleUSBTCKeyEventDriver 227.4.2 (addr 0xffffff7f82273000, size 8192)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.X86PlatformShim 5.0.0d0

com.apple.driver.AGPM 100.12.63

com.apple.driver.AppleHDA 2.2.0f3

com.apple.driver.AppleMikeyDriver 2.2.0f3

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleIntelHD4000Graphics 7.2.0

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleSMCPDRC 5.0.0d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.4f15

com.apple.GeForce 7.2.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.AudioIPCDriver 1.2.2

com.apple.driver.AppleMuxControl 3.1.20

com.apple.driver.ApplePolicyControl 3.1.20

com.apple.driver.AppleLPC 1.5.8

com.apple.driver.AppleMCCSControl 1.0.28

com.apple.driver.AppleIntelFramebufferCapri 7.2.0

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.4f15

com.apple.driver.AppleUSBTCButtons 227.4.2

com.apple.driver.AppleIRController 312

com.apple.driver.AppleUSBTCKeyboard 227.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.iokit.SCSITaskUserClient 3.2.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.0.3

com.apple.driver.AppleFWOHCI 4.8.9

com.apple.driver.AirPort.Brcm4331 530.4.18

com.apple.driver.AppleSDXC 1.2.0

com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2

com.apple.driver.AppleUSBHub 5.0.0

com.apple.driver.AppleEFINVRAM 1.5.0

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleUSBEHCI 5.0.0

com.apple.driver.AppleUSBXHCI 1.0.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.6

com.apple.driver.AppleSMBIOS 1.8

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.5

com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.1

com.apple.driver.AppleIntelCPUPowerManagement 193.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.0f3

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOFireWireIP 2.2.4

com.apple.iokit.IOAudioFamily 1.8.6fc16

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.2.0f3

com.apple.iokit.IOHDAFamily 2.2.0f3

com.apple.driver.AppleGraphicsControl 3.1.20

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.3

com.apple.driver.X86PlatformPlugin 5.1.0d16

com.apple.driver.AppleSMC 3.1.3d7

com.apple.driver.IOPlatformPluginFamily 5.1.0d17

com.apple.nvidia.nvGK100hal 7.2.0

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.NVDAResman 7.2.0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBBluetoothHCIController 4.0.4f15

com.apple.iokit.IOBluetoothFamily 4.0.4f15

com.apple.driver.AppleThunderboltDPInAdapter 1.8.1

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.1

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4

com.apple.driver.AppleUSBMultitouch 230.3.3

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.7

com.apple.iokit.IOCDStorageFamily 1.7

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0

com.apple.driver.AppleThunderboltNHI 1.5.5

com.apple.iokit.IOThunderboltFamily 2.0.0

com.apple.iokit.IOFireWireFamily 4.4.5

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.0.0

com.apple.driver.AppleEFIRuntime 1.5.0

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 331.3

com.apple.iokit.IOStorageFamily 1.7.1

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.6.8

com.apple.iokit.IOACPIFamily 1.4

1. Run Apple Hardware Test
2. If no hardware prob (could be bad RAM), reinstall the OS

If still no joy, take it to Genius Bar and get a replacement