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Software Update Server: "product file URL contains possible security violation"

I've been having trouble with my Software Update Server lately. I thought I had my issues fixed until I checked my logs this morning and saw hundreds of these errors:



Tue Jun 12 10:52:02 [myserver] swupd_syncd[50836] <Error>: *** Product file URL contains possible security violation.

Tue Jun 12 10:52:02 [myserver] swupd_syncd[50836] <Error>: *** Product ID: "041-5503"; file URL: "http://swcdn.apple.com/content/downloads/43/11/041-5503/1ofjlseui736n8jfxkil6vm7 a9vwmovzag/MacBookProMid2012SoftwareUpd1.0.dst/041-5503.pl.dist"

Tue Jun 12 10:52:02 [myserver] swupd_syncd[50836] <Error>: *** Reason: file download path cannot be reached / does not exist.

Tue Jun 12 10:52:02 [myserver] swupd_syncd[50836] <Error>: *** The suspect product file will not be downloaded.



First it says the file URL contains a possible security violation. Not sure what's going on there. Then it says the file download path cannot be reached / doesn't exist.


At first I thought the security violation might have been a DNS issue. On our network I run DNS redirects so that our SUS is transparent. This also involved manually entering IPs of Apple's swcdn,swdownload,swquery,and swscan.apple.com servers into the SUS' hosts file. I thought that there might be a misconfiguration somewhere so I removed the entries from the hosts file and set the DNS to an external DNS (Google's 8.8.8.8) and flushed the cache. Nope, still getting these errors.


The 'file download path cannot be reached / does not exist' puzzles me because, well, the path *does* exist. I changed the folder to which the SUS downloads its updates (since I was out of room on my main drive) to /Volumes/Storage/Apple. In the past, other updates have downloaded there just fine.


Can anyone help me troubleshoot / fix this problem?

Mac OS X (10.6.8)

Posted on Jun 12, 2012 8:47 AM

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28 replies

Jun 12, 2012 8:50 PM in response to JeffMurchison

Same issue here with our Lion SUS server - our server in Brisbane is working perfect but the 2nd mac mini is showing this problem - all we've got redirected is the swscan internally. swcdn is left as is (using Google DNS as well) - A google search revealed nothing and then all of a sudden this post popped up when I did another search on google. Glad I'm not the only one experiencing the problems.

Jun 13, 2012 8:53 AM in response to JeffMurchison

Exact same issue here at Penn State. Multiple servers.


Wed Jun 13 11:46:35 swupd_syncd[35569] <Error>: *** Product ID: "11E2617_ServerEssentials"; file URL: "http://swcdn.apple.com/content/downloads/36/11/11E2617_ServerEssentials/nrfqy7qc 6obdtdwf8wrxhdq0mriasl0wqn/ServerEssentials.dst/041-6016.pl.dist"

Wed Jun 13 11:46:35 swupd_syncd[35569] <Error>: *** Reason: file download path cannot be reached / does not exist.

Wed Jun 13 11:46:35 swupd_syncd[35569] <Error>: *** The suspect product file will not be downloaded.

Wed Jun 13 11:46:35 swupd_syncd[35569] <Info>: Finished downloading product: 11E2617_ServerEssentials

Wed Jun 13 11:46:39 swupd_syncd[35569] <Info>: Sync Complete

Jun 13, 2012 10:20 AM in response to JeffMurchison

Glad to see multiple people are experiencing this and someone has Apple's attention (kudos & thanks for informing us DysonJ). I'm having the same problem using 10.6.8. Also interestingly, I've been testing reposado on Linux and that server pulls down updates that my 10.6.8 SUS throws errors on. However, when I poll it with an OSX SU client, I don't see all the updates that I find in the catalogs/downloads directories.

Software Update Server: "product file URL contains possible security violation"

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