HT203512: iCloud: Account troubleshooting

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Mick3106
Level 1 (0 points)

Q: I cannot log on to icloud from my PC

I have the correct ID and password for icloud but it keepsgiving mean error box which then I cannot delete

icloud, Windows 7

Posted on Jun 12, 2012 10:12 AM

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Mick3106

Q: I cannot log on to icloud from my PC

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  • by HeyAng,

    HeyAng HeyAng Jun 12, 2012 5:52 PM in response to Mick3106
    Level 1 (29 points)
    Jun 12, 2012 5:52 PM in response to Mick3106

    Mick...I found this, does it help?

     

    • Ensure you are entering your entire Apple ID when you log in (for example, if your Apple ID is "username@me.com," make sure you are not trying to log in with just "username").
    • Verify that the Caps Lock key is not enabled (all passwords are case sensitive).
    • Ensure you are using the correct iCloud associated Apple ID and not a different Apple ID used for other services. For more information about having more than one Apple ID, see this article.
    • If needed, reset your Apple ID password at iforgot.apple.com.

    Note: If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your iCloud account password also changes your password for the other Apple services. Make sure you sign in to those services using your new password. Also, be sure to update your Apple ID password on all of your devices and computers that may use your Apple ID (such as, any email applications that you use to receive iCloud email).

    http://support.apple.com/kb/TS3988