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HT2727: iTunes Store: See your purchase history and web order numbers

Learn about iTunes Store: See your purchase history and web order numbers

HT2727 how do you claim back in app purchases?

682 Views 1 Reply Latest reply: Jun 12, 2012 10:04 AM by Limnos RSS
Graeme1106 Calculating status...
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Jun 12, 2012 10:00 AM

Hi All,

 

My daughter (unbeknown to me) has downloaded £60 worth of in game coins etc on a game/app called chef city. She is only 5 and i was driving when she asked to play it which she usually does and the next day i get 4 invoices totalling around £60. My error i suppose as i have turned off in-app purchases on the i-pad but not on the i-phone (4s)

 

I have read that i can reclaim these from Apple but dont know how to do it, when on itunes looking at purchase history i 'report a problem' and it diverts me straight to the Apple support page but no other instructions

 

all help appreciated

 

Regards

Graeme

iPhone 4S, iOS 5.1.1

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