Updated both iPhone and iTunes and now receive the following message:
iTunes cannot read the contents of the iPhone "************ iPhone". Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings.
I don't want to restore to the factory settings. I am afraid of losing everything I have on my iPhone.
iPhone 4, Windows 7
You don't have a choice. The contents of the phone can not be read. You willl have to restore. You will only lose what hasn't been backed up/synced recently. You do sync/back up on a regular basis, right?
You don't have a choice. The contents of the phone can not be read. You willl have to restore. You will only lose what hasn't been backed up/synced recently. You do sync/back up on a regular basis, right?
Yes, I do sync regularly. I purchased a few songs - I shouldn't lose that, right?
I restored it and all is well so far. Good thing I updated most pics to Facebook prior because I was unable to pull them off my phone. Lost all text messages since last backup date. Retrieved all apps and purchased iTunes.
In my case at least, I knew it was not a hardware problem because iPhoto opened and read photos off the phone with no problem. This link gave me the hint: <http://modmyi.com/forums/general/729191-itunes-cannot-read-contents-iphone.html>. Using iExplorer or iFunbox, find a file called Media/iTunes_Control/iTunes/iTunesDB or Media/iTunes_Control/iTunes/iTunesCDB. In my case it was the latter, and it was 0 bytes in length. An interrupted or failed sync must have left it there. Deleting it, with iTunes closed of course, allowed iTunes to see the phone and sync normally with it when it was next opened. Hope this helps somebody.
Best,
David
Thanks David, Your magic did the trick for me.
This worked well for me too. Many thanks David!
This was on an iPhone 5 running IOS 7.0.3. I my case I used iFunBox, and deleted the file named iTunesCDB which I found at this location: Raw File System/iTunes_Control/iTunes/iTunesCDB
This is the solution for me it worked smoothly. Many Thanks David Lewis
Just applied this solution on my iPhone 6s iOS 10 and it worked perfectly. Thanks
And after hours of Googling I found your advice. And now iTunes can see my iPad. Many, many thanks.
Cannot read contents of iPhone.
