Ipad will not connect to new Xfinity router

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398

iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304

iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199

Additional things to try.

Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.

Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.

Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html

Another thing to try - Go into your router security settings and change from WEP to WPA with AES.

How to Quickly Fix iPad 3 Wi-Fi Reception Problems

http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/

If none of the above suggestions work, look at this link.

iPad Wi-Fi Problems: Comprehensive List of Fixes

http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/

Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE

Unable to Connect After iOS Update - saw this solution on another post.

https://discussions.apple.com/thread/4010130?tstart=60

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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.

 Cheers, Tom 😉

I had the same issue and just did the following fix on my IBM laptop. My iphone, ipad and mac book pro just connected with no problem. I tried to call comcast to get them to do this and after talking to 4 people that said it couldn't be done I figured out how to do it on my own. Go to the following website and use this information to sign on (i think you need to be on a device connected to your internet)

• Admin Site – http://10.0.0.1
• User Name – admin (not case-sensitive)
• Password – password (case-sensitive)

Click on Connection - WiFi along the left side. Click "edit" next to your network.

Here my security mode was set to WPA/WPA2-PSK (TKIP/AES). Using the drop down I selected the WPA-PSK (AES) instead. (not sure what the difference is between TKIP and AES). I changed my password while I was at it because the preset one was nuts. Then saved my settings.

It then kicked me offline and I had to go into my network connections to change my security settings as I used different settings when I initially set it up. Once I changed those settings to WPA and AES I was able to sign back on the internet on my IBM. I had all of my devices forget the network and signed on to my network again and it worked on all of my devices.

I am keeping my fingers crossed that this is a permanent fix. I hope this helps you because this has been driving me nuts and it took it interfering with football for me to take some action. 🙂

So far changing the security setting to WPA seems to have solved the "unable to connect to network" problem for my 2010 MBP. Must be some sort of issue with the implementation of WPA2 on the Motorola Xfinity router.

I had a similar problem. Seems that the Xfinity router blocked my iPad for an unknown reason. How to fix it:

1. Log into your Xfinity router (using the router's IP address).

2. Toggle to Parental Control --> Managed Devices --> Look under Blocked Devices for your iPad's MAC address.

3. Hit 'x' button to remove your iPad from the blocked list.

That should fix your problem. You may have to turn off and back on WIFI on your iPad.

Well maybe this will help!! After 4 calls , 4 different people and an hour on the phone the last person fixed the problem in 10 minutes. even if you see your network name on the list go to other. Put in your network name, check the box if it is WPA or whatever you have then go back and put in your password. Voila!!! on wifi with my ipad and iphone. Hope this helps someone!

I have this basic problem also. We have 2 iPhones (4S, 5), an original iPad, and an ATV (gen 2). We also have 3 computers (MBAir, Mini, MBP). We got the Comcast combo Xfinity modem router a couple of months ago when they gave us a faster plan and said our old modem was an old/slow model.

Since then the iOS devices 'drop out' (lose the connection) multiple times a day, while the computers continue to stay connected. My 'fix' has been to unplug the modem/router and plug it back in. That gets the devices back online, until they aren't (again). It works every time but I'm growing weary of this as a workaround.

Today I phoned Comcast support. (BTW, I'm curious about those of you who say you actually got help from Comcast -- was it actually FREE support from a real Comcast person?!?) Our Comcast person said that they do NOT support the wireless aspect of their internet service ... that it is a "courtesy" and they don't support it -- referred me to a for-pay support arm that claimed that for $14.95 they could get us working just fine. (ha! wanna bet!!) Back to Comcast main support their only advice was that they could shut off the WiFi on their device and I could then go back to using a separate router. I'm seriously considering that route but I thought I'd check here first.

The security is set to WPA/WPA2-PSK. I did not see anything obvious when I logged in to the modem from my computer. Is there a sense of what the common thread is to this problem ... and a fix?

mad4games wrote:

...who said that the apple devices did not handle the WPA2 well...

Not true at all. My Apple Airport Express has been configured with WPA2 since I purchased it nearly three years ago. My devices (including an original iPad and an iPod Touch G4 and an iPod Touch G5) have functioned flawlessly. My grand-daughter's iPod G4 also functions flawlessly.

The Apple Devices don't handle it well on the Xfinity Routers. I work for Xfinity as an installer and come across this issue all the time. Not exactly sure what the total problem is, we have talked with both Apple and Motorola on the issue and they both want to blame each other. The fix has been found to change the security setting on the router to correct the problem. It isn't that the Apple devices don't use the WPA2 well, it's more that just with those routers there is something that they don't like. Changing the security setting seems to correct the problem just about every time this problem presents itself. It doesn't do it with all the routers either, it's ones with certain chipsets that have the problem.

ZintainUSA - Thanks for this information. (It's the most helpful from Comcast, so far!!)

I too am a bit bothered by the need to reduce security level, but will as a last resort. Before I do that, tho', I found a suggestion on another thread: Change the "Channel Selection" from Automatic to Manual and set to 1, 6, or 11. I did that two days ago and (fingers crossed) I have not had the same connectivity problems. My main use is for the network setup for "Home Sharing" -- (1) streaming of my own encoded videos from iTunes to ATV and (2) streaming recordings between the Elgato apps -- i.e., no streaming from external sources (Netflix, etc.) I do have some pokey-ness that now appears to be at the iTunes end, i.e., on my computers rather than the iOS devices -- a restart of iTunes/Elgato on the computers has, so far, made that go away. For the past two days all the iOS devices have remained connected.

I do not understand the implications of this Channel Selection option and this change. Can you (or one of the other thread participants) speak to the difference between changing the Channel Selection to a manual setting and the change to the security level?

Thanks again. This has been quite the learning experience!!

ZintainUSA wrote:

The Apple Devices don't handle it well on the Xfinity Routers. I work for Xfinity as an installer and come across this issue all the time. Not exactly sure what the total problem is, we have talked with both Apple and Motorola on the issue and they both want to blame each other. The fix has been found to change the security setting on the router to correct the problem. It isn't that the Apple devices don't use the WPA2 well, it's more that just with those routers there is something that they don't like. Changing the security setting seems to correct the problem just about every time this problem presents itself. It doesn't do it with all the routers either, it's ones with certain chipsets that have the problem.

Why would someone pay Comcast for a router and then buy a separate router from Apple? My Express is connected by Ethernet to a Comcast modem and, as I said before, the combination has been working flawlessly for nearly three years.

Philly_Phan wrote:

Why would someone pay Comcast for a router ...

According to Comcast here (Seattle area), and our bill, we are not paying anything for the router capability. On our equipment (according to Comcast support) the ability of the modem device to function as a router is provided by Comcast as a "courtesy" (and is at no charge) ... and they do not therefore support it. When I tried to get them to help with the router's connectivity problem I was told I had two options from Comcast: pay for their third-party (India-based) support to help diagnose/fix the problem, or ask them to turn off the router feature on the modem and use a third party router.

keriah wrote:

Philly_Phan wrote:

Why would someone pay Comcast for a router ...

According to Comcast here (Seattle area), and our bill, we are not paying anything for the router capability. On our equipment (according to Comcast support) the ability of the modem device to function as a router is provided by Comcast as a "courtesy" (and is at no charge) ... and they do not therefore support it. When I tried to get them to help with the router's connectivity problem I was told I had two options from Comcast: pay for their third-party (India-based) support to help diagnose/fix the problem, or ask them to turn off the router feature on the modem and use a third party router.

Take option #2. An Apple Airport Express is only a hundred bucks, one-time charge and, as I've stated, my experience with it has been excellent.