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allornothing1
Level 1 (0 points)

Q: I have microsoft 365 and my contacts are duplicating.  I have tried everything.  The genuis bar said they could not help me. Any suggestions?

I have an iPhone4S.  The company I work for uses microsoft 365.  My contacts are constantly duplicating.  Can someone please help?  I can't turn off "contacts" and stop them from continuing to sync becuase it will erase all of my contacts on my phone. Is there a way to back up or export my contacts on my phone, turn off syncing contacts and import?  Please help!  This is so frustrating.  All ideas are appreciated!

iPhone 4S

Posted on Jun 13, 2012 10:52 AM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,891 points)
A:

Not sure if this will work, but you could try the app My Contacts Backup.  This will back up your contacts as an email attachement.  Send the email to yourself.  Then turn off contacts syncing (to erase the contacts from your phone), open the email and tap the attachment to re-import the contacts to your phone.  You will still have to go through them and remove the duplicates but at least they should not be duplicated again.  (There is an app called

Remove Duplicate Contacts and Events that claims to be able to find and remove duplicates but you'll have to read the reviews in the app store to decide if you want to try it.)

Posted on Jun 13, 2012 12:12 PM

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allornothing1

Q: I have microsoft 365 and my contacts are duplicating.  I have tried everything.  The genuis bar said they could not help ... more

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  • by randers4,Solvedanswer

    randers4 randers4 Jun 13, 2012 12:12 PM in response to allornothing1
    Level 9 (62,891 points)
    Jun 13, 2012 12:12 PM in response to allornothing1

    Not sure if this will work, but you could try the app My Contacts Backup.  This will back up your contacts as an email attachement.  Send the email to yourself.  Then turn off contacts syncing (to erase the contacts from your phone), open the email and tap the attachment to re-import the contacts to your phone.  You will still have to go through them and remove the duplicates but at least they should not be duplicated again.  (There is an app called

    Remove Duplicate Contacts and Events that claims to be able to find and remove duplicates but you'll have to read the reviews in the app store to decide if you want to try it.)

  • by allornothing1,

    allornothing1 allornothing1 Jun 14, 2012 9:08 AM in response to randers4
    Level 1 (0 points)
    Jun 14, 2012 9:08 AM in response to randers4

    I just want to thank you so much for your help.  It worked. I hope someday Apple can figure out the problems with Microsoft 365 and contacts but for now this will work.  Again, very much appreciated!

  • by allornothing1,

    allornothing1 allornothing1 Jun 14, 2012 9:10 AM in response to allornothing1
    Level 1 (0 points)
    Jun 14, 2012 9:10 AM in response to allornothing1

    LOL How do I delete my original question?

  • by randers4,

    randers4 randers4 Jun 14, 2012 9:22 AM in response to allornothing1
    Level 9 (62,891 points)
    Jun 14, 2012 9:22 AM in response to allornothing1

    You're welcome.  Also, you can't delete your question.  These posts are retained to help others who may have the same or a similar question.

  • by DaisyMom3,

    DaisyMom3 DaisyMom3 Jun 29, 2012 8:45 AM in response to randers4
    Level 1 (0 points)
    Jun 29, 2012 8:45 AM in response to randers4

    Thanks for not being able to delete....I have been searching for weeks for a fix for this issue.  This worked!  Thanks!

  • by BillT frenchs forest,

    BillT frenchs forest BillT frenchs forest Jul 30, 2012 6:41 PM in response to allornothing1
    Level 1 (0 points)
    Jul 30, 2012 6:41 PM in response to allornothing1

    Having read this I rpesume that you no. Longer sync with the Microsoft365 contacts, that the process above simply creates a copy at a point in time and updates to contacts on iphone don't get updated to 365 and viceversa?