14 Replies Latest reply: Jun 17, 2012 3:26 AM by softwater
rkrent Level 1 Level 1 (0 points)

Any help out there? All my other devices work just fine...

lion on all my computers?, Mac OS X (10.7.4), Where will my gallery and web go?
  • m3bimmer Level 1 Level 1 (15 points)

    Could you give more details? How are you attempting to connect? Did you get any errors?

    What type of computer, router, etc.?

  • rkrent Level 1 Level 1 (0 points)

    All I did was load Lion. And it does not recognize my Ethernet connection and does not allow me to try to connect using the Ethernet only wants to connect with the wireless signal but is not doing that either. It says it is not turned on? So it is not like any other apple software I am use to that solves the issues automatically and lets me work! Can not even choose ethenet as an option. Greyed out!

  • Carolyn Samit Level 10 Level 10 (98,480 points)



    Might be corrupted network preferences (.plist)



    Open the Finder. From the Finder menu bar click Go > Go to Folder


    Type this exactly as you see it here:




    Click Go


    Move the NetworkInterfaces.plist file to the Trash.


    Restart your Mac. See if you can use connect via Ethernet.

  • rkrent Level 1 Level 1 (0 points)

    Thanks but this did not work. Still can not connect and even when I do diagnostics it cannot even find my wireless which is obviously working as this is how I am typing this.... AAAHH where is Steve Jobs when you need him? He would have never let this go out before it was ready! 

  • Linc Davis Level 10 Level 10 (169,090 points)

    Disconnect all USB and Firewire devices (except keyboard and mouse, if applicable.) Delete and try to recreate your Ethernet connection.


    If unsuccessful, reset the SMC and try again.


    Intel-based Macs: Resetting the System Management Controller (SMC)


    If still unsuccessful, back up all data, then boot into Recovery and reinstall the Mac OS.


    OS X Lion: About Lion Recovery


    If still unsuccessful, make a "Genius" appointment at an Apple Store to have the machine tested.


    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the Lion recovery partition, if present.

  • rkrent Level 1 Level 1 (0 points)

    Well the total shutdown of all devices and unpluging as well as restarting my network hub, along with putting the Networkinterfaces.plist in the Trash worked. I then got the latest updates and updated... unfortunately when i shutdown for the night and then started in the morning, the same thing happened and I needed to put the NetworkInterfaces.plist in the Trash again and restart. That worked, but I do not want to do that every time!!!!!


    Is there any real fix for this?


    I am so frustrated with this software! I need to work and not keep working on my computer! I am VERY ****** OFF AT APPLE FOR LETTING THIS SOFTWARE OUT BEFORE IT WAS READY, AND THEY MUST HAVE KNOWN IT AS THEY ARE ALREADY COMING OUT WITH MOUNTIAN LION, which i hope is better, but taking away idisk, iweb and igallery is inexcusable! everyone has free email so they gave the market nothing!!! THEY EVEN TOOK AWAY THE 17" MONITOR ON LAPTOPS! THIS IS SO PC AND NOT APPLE! To care only about the bottom line like all bottom feeders!

  • rkrent Level 1 Level 1 (0 points)

    This would be great if I was in the US at the moment, but as I am in Dubai and there are not Genius desks here as Apple is not fully supporting the market here with learning through One on One or Genius desk, let alone the fact that the iMac isnot the most easy to just move around due to its size, Don't get the worng impression I love my iMac just not this Lion software and the loss of features it represents... PLEASE HELP, I do not want to become an android...

  • softwater Level 5 Level 5 (5,370 points)

    Sounds like something your'e running on start up is corrupting the network plist file.


    Go to


     > System Preferences > Users & Groups | Login Items


    Either remove everything from that list and reboot, or post that list here for advice on likely culprits.

  • rkrent Level 1 Level 1 (0 points)

    Thank you there was something called iTunes helper that was crupt, hopefully it was not a virus cause i do not remember turning that on... Thanks again! Hope it continues to work we will see when i do a full shut down over night...

  • softwater Level 5 Level 5 (5,370 points)

    iTunes.helper is added to login items by iTunes automatically, I believe, though I've never heard of that causing problems.


    In any case, hope your problem remains solved. If it does not, I'd suggest you start a new thread as you've marked this one as solved already. If you do need to start a new thread, link to this one so that everyone can read the full background.


    Good luck!

  • rkrent Level 1 Level 1 (0 points)

    Well I thought it solved it but NO when I started the computer again this morning... the same thing I had to place the plist in the trash and restart! What a PAIN!!! Is there any perminant fix to this other than going android?

    Thanks for the help but it is nt the full answer...

  • rkrent Level 1 Level 1 (0 points)

    How do I start a new thread and link this one? as this was not totally solved?

  • softwater Level 5 Level 5 (5,370 points)

    click in the address bar at the top of this page, do 'cmd-a' and 'cmd-c', one after the other.


    Then go back to the main board by hitting 'discussions' up their near the top of the page, just under your username. Start a new topic, when you want to place the link in your post, just hit 'cmd-v'.

  • softwater Level 5 Level 5 (5,370 points)

    Did you remove EVERYTHING from the Login Items list?


    That's what you need to do, and to leave that list empty long enough to see if it solves the problem. If or once you're sure the problem has not returned, then start adding things back in to it, one at a time, as I suggested before.


    I was never convinced iTunes helper was going to be the cause of your problem, but I am fairly confident that if you have a number of 3rd party (non-Apple) items in there, one of them is likely to blame (likely culprits would be any kind of AV software, MacKeeper, Sophos, Norton etc, Adobe stuff, Google drive..there are a number of 'usual suspects'...), but the trick is just to remove EVERYTHING first to see if the problem is resolved.