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USB3 not working on my Retina MBP

I have a timemachine backup that is on a USB3 Toshiba 750 GB drive. Obviously ive been using it at USB2 speeds, and it works fine on other macs, but when I plug it into my retina MBP, the HD will spin at low speed, but it never fully loads. For those that know these toshibas, the light on it stays blue instead of turning white.


I have tried mounting it via diskutility, but to no avail. Anyone have any thoughts? It has a fair number of things I need to transfer over!


Thanks,


- Jeremy

Posted on Jun 14, 2012 1:35 PM

Reply
134 replies

Jun 15, 2012 2:56 PM in response to changethursday

Scratch that. it IS showing up:


External USB 3.0:


Product ID: 0xa006

Vendor ID: 0x0480 (Toshiba America Info. Systems, Inc.)

Version: 0.01

Serial Number: 2011111610367

Speed: Up to 5 Gb/sec

Manufacturer: Toshiba

Location ID: 0x14900000 / 1

Current Available (mA): 900

Current Required (mA): 224


But, its just not loading. Works perfectly fine on other macs though. Just tested it.

Jun 15, 2012 2:56 PM in response to changethursday

Here is the info from another USB3 drive. It also shows only 480MB speed.


OWC Mercury On-The-Go Pro USB 3.0:


Capacity: 750.16 GB (750,156,374,016 bytes)

Removable Media: Yes

Detachable Drive: Yes

BSD Name: disk3

Product ID: 0xa0a1

Vendor ID: 0x1e91

Version: 1.00

Serial Number: 12031163271E

Speed: Up to 480 Mb/sec

Manufacturer: Other World Computing

Location ID: 0x1d120000 / 7

Current Available (mA): 500

Current Required (mA): 0

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Not Supported

Volumes:

disk3s1:

Capacity: 209.7 MB (209,715,200 bytes)

BSD Name: disk3s1

Content: EFI

Aperture Travel Drive 1:

Capacity: 749.81 GB (749,812,400,128 bytes)

Available: 182.74 GB (182,742,257,664 bytes)

Writable: Yes

File System: Journaled HFS+

BSD Name: disk3s2

Mount Point: /Volumes/Aperture Travel Drive 1

Content: Apple_HFS

Jun 15, 2012 3:33 PM in response to changethursday

Here is the info for another USB 3 Drive (LaC

This one alos only shows 480MB.


So three different USB 3 drives and none run in high speed USB 3 mode with this new MacBook Pro.


Rugged USB 3:


Capacity: 500.11 GB (500,107,862,016 bytes)

Removable Media: Yes

Detachable Drive: Yes

BSD Name: disk3

Product ID: 0x103e

Vendor ID: 0x059f (LaCie)

Version: 0.02

Serial Number: 670129f85f4c000000

Speed: Up to 480 Mb/sec

Manufacturer: LaCie

Location ID: 0x1d120000 / 8

Current Available (mA): 500

Current Required (mA): 0

Partition Map Type: APM (Apple Partition Map)

S.M.A.R.T. status: Not Supported

Volumes:

disk3s1:

Capacity: 32 KB (32,256 bytes)

BSD Name: disk3s1

Content: Apple_partition_map

Lightroom Backup 2:

Capacity: 499.97 GB (499,973,603,328 bytes)

Available: 219 GB (219,000,446,976 bytes)

Writable: Yes

File System: Journaled HFS+

BSD Name: disk3s3

Mount Point: /Volumes/Lightroom Backup 2

Content: Apple_HFS

Jun 15, 2012 4:42 PM in response to StuartOnline

This has been an issue with most of these USB powered drives. The new Mac's just don't put out enough power on the USB ports to power them completely. Even if they show up in Disk Utility or in the System Info they are not getting enough power to work correctly.


You NEED a Y USB cable that can plug into both USB port to supply enough power so they work coeectly.

Jun 15, 2012 5:16 PM in response to Shootist007

Well, these drives were perfectly fine on every other mac ive used, mostly macbook pros. I work for a event video company, so were very mobile and having to capture and edit from various drives, so we use bus powered. Never ever had a problem with these on those, except for g-drives, which are notoriously unreliable (and FW800 to boot :/)


And, like I said before, cant really use a Y cable...there is only one USB port on each side of the retina MBP, so a Y cable wont reach, and it would use up both ports :/

Jun 15, 2012 6:02 PM in response to changethursday

Is there an Apple store close enough by? or some other outlet? You might try taking it back and tryng your drive on other MBPs to see if it works and if maybe there's a glitch with your port. I wouldn't delay, if it's a design problem then you'll want time to decide if you want to keep it or not. Also while there see if you can try your computer with a different 3.0 drive. Maybe just narrow the problem down to either the drive, the computer or the design.

USB3 not working on my Retina MBP

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