Looks like I have tried exactly the same as you and spent three hours today doing it. I've temporarily disabled my AV too but to no avail.
If someone can PLEASE help with this, that would be amazing. At the moment I've got iTunes but no way to get my iPhone, iPod or iPad to connect to it. Very frustrating.
This is happening to me as well. I had a problem initially with the automated update to 10.6.3 which wouldn't install.
After spending much time trawling through the support forums and trying different things I ended up uninstalling all Apple software but the AMDS component would not uninstall. I ended up having to download Revo Uninstaller which still encountered problems uninstalling the software.
I eventually managed to remove everything including all the registry entries but when I come to reinstall iTunes I get the same message.
Really not impressed with Apple right now - they release software which won't uninstall (usually known as a virus!), they don't respond to their own support forums and they don't provide any useful help resources - but they are willing to charge you for raising a support call!
Both mine and my wifes iPhones are up for renewal soon - might look at Samsung.....
Have a new iPhone 4s for the first time ever, after 20 years of Nokia [slow getting on the wave...?] but having problems synching Outlook with iPhone.
I worked out I could only do it through iTunes, so whilst i have an issue with a one stop grab-everything software, I installed it and it worked briefly via Bluetooth for emails etc, but not contacts[?].
Still n one the wiser except the most effective way is via Google. don't really want client information stored in the cloud and would prefer updates directly, that brings me back to iTunes.
I've lost count ewith how many tim es it has suggested I have to uninstall and reinstall. Over it.
Have to say I like some of the things about the phone and when considering business online it's hard not to get that there's lots of apple devices out there [iPhones, iPads, etc]. But it's the all or nothing approach that is a pain in the backside.
Seems like a really simple thing to do, synch the device with Outlook, but it's almost like it's too much for Apple to consider, having a simple interface [USB, wireless or bluetooth] that will achieve a simple task quickly.
Instead I have to download the mother of all softwares, that wants to manage music, movies, podcats, my life... and it doesn't work.
Perhaps someone has a way to manage this easily, without this level of grief.
I do love the overall experience with Apple, and I was, myself a bit of a Nokia fanboy over the years, but it seems this specific 10.6.3 iTunes probably is relatively widespread so it's frustrating nothing has been done about it.
At this rate, I'm going to have to trunk my laptop down to the Apple store to get a Genius to look at it, but I doubt they will know how to resolve it. Very frustrating. I've had this problem for around a month now.
I am trying a few things that have been suggested in another post, so will report success, or not.
I am disappointed having dipped my toe in the i'Water' that this niggle is becoming a pain. The one suggestion is to remove evrything in a specific oder [ http://support.apple.com/kb/HT1925 ] to then reload. I haven't done all of that before, but will give it a go. You never know.
I wonder if there is a way of loading an older version of iTunes? Do you think that it didn't exist with previous versions?
It's just so time consuming when it needn't be.
Will keep the post updated.
Managed to get the sync and WiFi working [albeit a little lumpy] by following the de-install as set out in
Did it in the order specified, every last component, restarted and then reloaded iTunes, setting the update to manual, not auto.
thus far has worked although it doesn't always recognise the iPhone on wifi, requires iTunes to be restarted. Not very elegant, but does the job at least.
Spent another four hours on this tonight, even completely uninstalling my antivirus, running various clean ups, even the in depth stuff about flushing out things through the cmd prompt:
Still getting the same errors! HELP!
G'day The Affs
Understand the frustration. I used Uninstaller from IO Bit [ http://www.iobit.com/advanceduninstaller.html ] which you can get to do a regsitry clean as well. Found that following the de-install program above and cleaning the regsitry at every stage, prior to reinstall, seemed to work.
However even when the WiFi sync is checked, it still won't always recognise the iPhone when connected. When I operate from the office the iPhone always registers as connected on the iPhone and connected on the WiFi router, but I often have to stop and restart iTunes so that it will recognise/register the handsetit as a 'Device' so I can synch the device. Once connected I can sync successfully. Can easily use the WiFi Internet access and even connect easily using Bluetooth.
I'm sure if I was running on a Mac it would suddenly work miraculously!
Anyway got it to work I think the best I can
OKAY I FINALLY SOLVED IT!!!! Thanks to the guy over here: http://www.appleask.net/260817-ipod-touch-itunes-9-2-apple-mobile.html
I was a bit concerned with playing around with registry files like this but by copying and pasting the drivers for AMDS into the folder as described, I then installed the full iTunes package (running this as administrator finally worked) and my phone is finally recognised by iTunes and I can sync it up again.
Thanks to all who made suggestions and helped. I just hope to god nothing like this happens the next time there is a new version of iTunes...
The link above is bad... that account has been suspended.
Just an FYI, I'm running Windows 7 Professional 64-bit and had just downloaded Itunes 10.7 for this platform.
Please know that I have NEVER plugged any Apple device into this great computer.
I have the new Iphone 5 READY to plugin and in ANTICIPATION of installing that phone; I first wanted to start by installing Itunes without any hardware potentially messing up the works.
I have the exact same problem as reported here and in about 100 places here at Apple. Please note this system has never seen ANY of these apple applications including quicktime, Itunes, Bonjour, or anything else from Apple for that matter.
So basically, I'm stuck. I've read the articles at about 20 sites now and it looks like this is a SEVERE and widespread problem; however, I have yet to find a "real" solution.
Any advise would be greatly appreciated. I'm an IT/Telecom Expert and it took me 3 hours to get the Iphone 5 setup and working properly (mainly because of the screen not working sideways for 95% of the configuration options and being forced to fat finger settings) including everything working with Icloud hosted contacts, facebook, a few networks and getting my gmail out of the way (of Icloud and facebook) and finally getting everything rocking, only to hit the wall when it came to Itunes. Kind of a drag if you ask me. (I'm thinking the Samsung Galaxy III that I returned to get this thing might have been less grief; but I guess we'll see).
Anyone with a real fix, please reply! I could use the help BEFORE I try to plug this phone into my computer!
I have same problem. The iphone from my wife don´t connected using windows 7 64 bits.
I've uninstalled and installed 5X without solved. I´ve using cclean to all del register and key but not solved the problem.
Any help is welcome.
After a lot of trial and error, I realized what may be the cause of this. This is supposed to be a "64-bit" package, but installs to the (C:\Program Files (x86)\iTunes) folder by default on Windows 7 x64. After trying to install 10+ times, I finally realized this little detail, changed it to the regular 64 bit Program Files folder (C:\Program Files\iTunes) and it worked like a chart - just FYI for anyone who encounters this error in the future.