TS2662: Desktop computers: Troubleshooting wireless keyboard and mouse issues in Mac OS X v10.5

Learn about Desktop computers: Troubleshooting wireless keyboard and mouse issues in Mac OS X v10.5
Roro706
Level 1 (0 points)

Q: My cursor is stuck on upper left corner

My cursor is stuck on the upper left corner on the apple icon. I can click, however, the cursor does not move. How do I resolve this issue?? Please help me!!!!

iMac, Mac OS X (10.6.1)

Posted on Jun 15, 2012 2:04 AM

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Roro706

Q: My cursor is stuck on upper left corner

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  • by X423424X,

    X423424X X423424X Jun 15, 2012 2:24 AM in response to Roro706
    Level 6 (14,237 points)
    Jun 15, 2012 2:24 AM in response to Roro706

    Can you use the keyboard?

     

    Is it a magic mouse?  Try switching it off then on?

     

    If not a MM then what are you using?

  • by Roro706,

    Roro706 Roro706 Jun 15, 2012 3:16 AM in response to X423424X
    Level 1 (0 points)
    Jun 15, 2012 3:16 AM in response to X423424X

    I do have a magic mouse and I tried turning the switch off/on and replacing the batteries on it as well. I read articles on this prior to this and it has not helped.

  • by Markk116,

    Markk116 Markk116 Jun 15, 2012 6:51 AM in response to Roro706
    Level 1 (0 points)
    Jun 15, 2012 6:51 AM in response to Roro706

    Try to not move the mouse when you turn it on, that helped me when my mouse got stuck. Kind regards, Markk116.

  • by MeMonday,

    MeMonday MeMonday Oct 18, 2016 7:28 AM in response to Roro706
    Level 1 (4 points)
    Oct 18, 2016 7:28 AM in response to Roro706

    Before trying anything drastic, do this simple, non-destructive test:

     

    1) On the keyboard, hit Command+Spacebar.  This opens the Spotlight search prompt.

    [If you're not logged in yet, you can use Command+Tab to highlight the account profiles, then arrows (i think) to move to the correct profile, then [spacebar] to get to the password prompt.]

     

    2)  In the Spotlight search prompt, type "bluetooth" and hit return. This opens the bluetooth system preference pop-up window.

    (Do not enter 'bluetooth file exchange'...that gives you the wrong pop-up window).

     

    3) If you do not see a wireless mouse in the list of paired devices, your mouse is not talking to your computer. 

    On the left side of the window, look for the status of your computer's BlueTooth.  It should be "ON".

     

    If its ON, then the problem could be the mouse batteries are dead or the mouse itself is dead/needs replaced.

     

    If its OFF, search this website for how to turn it on.