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jorgfr Level 1 (0 points)

special characters (like é,à,è) in mail (Exchange account via DavMail) are replaced (like é).

The same message in OWA is perfect.

The same message in Sparrow is fine. Any ideas ?

 

Thanks

 

Jorg


Mail, Mac OS X (10.7.1)
  • Cattus Thraex Level 4 (1,715 points)

    This occurs when the app is not unicode savvy or when text is corrupted on the way, in your case prob. in the Exchange server. I am not a specialist in how to set such devices to work, but you may test how things are or are not deformed by sending a test e-mail with contents like

    ăĂ â îÎ șȘ țȚ şŞ ţŢ

    áéěíóúůý ąǫę ȧė čďťřšťž ćśżźł ǧğ [Central European languages]

    ασδφ ΆΈ ἀ ὡ ὠ ῠ ᾶ ῆ ά ᾱ ῑ ι ᾳ ῳ [Greek and Plytonic Greek]

    ᴔ ᴙ ᴕ ᴉ ᴃ ᴝ ʚ ɷ ɘ ɼ ɽ ʉ ª [Phonetic transcriptions]

    асдф ь ъ а́ е́ Ҧ ҙ ҏԙԏ ꙟмпэрат бг҃ е҃ аⷬ еⷮ [Cyrillic]

    CDM: ā̱̣̆́ ḕ̱̯ ṃṇḷṛ ṝ̆ [CDM: combining diacritical marks]

     

    If Unicode encoding is well preserved, you must send and receive the text EXACTLY as it should be.

    P.S. After posting, it is correctly displayed in Safari so you may copy-paste it and make the test. Check also text encoding in your mai app. In Mail.app it is under Message/TextEncoding

  • jorgfr Level 1 (0 points)

    thanks for this.

     

    Initially, that's what I thought (bad Exchange coding).

    But once I use Sparrow reading the SAME message on the SAME Exchang serveur, I have a hard time blaming Exchange...rather Mail...

     

    Any thoughts ?

  • Cattus Thraex Level 4 (1,715 points)

    Then the bad encoding is in the app used for e-mail, as long as Sparrow is OK. What about Mail.app?

    You must have a place where you may set text encoding.

  • jorgfr Level 1 (0 points)

    That's also my feeling.

    So supposedly it's the MAIL app in Lion.

    But : whatever message coding I choose, there is no change

    Secondly, I have the impression that I would have to choose the (non automatic) coding for each adn every message...

     

    I may add: it does not uccur in all messages, in depends on the origin of the message (i.e. our onw Exchange OK, some external OK)...

  • etresoft Level 7 (27,838 points)

    Get rid of DavMail. That is probably what is causing the problem. Apple Mail supports Exchange servers.

  • jorgfr Level 1 (0 points)

    If only I could...we're still on Exchange 2003...that's not supported by Apple Mail...

  • Tom Gewecke Level 9 (77,205 points)

    jorgfr wrote:

     

    special characters (like é,à,è) in mail (Exchange account via DavMail) are replaced (like é).

     

     

    é is what happens when the Mail thinks the text é is encoded as Latin-1 but it is really encoded as UTF-8.  Normally messages have a header which tells Mail which encoding to use.  Either the header has been stripped or Mail has been unable to read it for some reason.  Did you try Message > Text Encoding > UTF-8?

     

    When you do View > Message > Raw Source, do you see things correctly or still botched?

  • jorgfr Level 1 (0 points)

    Indeed if I look at the raw source, it's still crewed up.

     

    But here's something NEW:

     

    when I go to Presentation, Message, ALTERNATIVE TO TEXT it turn right...

     

    So mail can do it right, just doesn't do it automatically...whereas Sparrow does...

  • jorgfr Level 1 (0 points)

    In addition, that option isnt't available for all (badly handled) messages...)

  • Tom Gewecke Level 9 (77,205 points)

    jorgfr wrote:

     

    when I go to Presentation, Message, ALTERNATIVE TO TEXT it turn right...

     

     

    Many messages have both a Plain Text and an HTML version included.  You should be able to see both in the raw source.  If choosing the "alternative" works that indicates only one of the versions is botched. 

     

    Mail normally shows the HTML version (if there is one) by default, I believe.

  • etresoft Level 7 (27,838 points)

    jorgfr wrote:

     

    If only I could...we're still on Exchange 2003...that's not supported by Apple Mail...

    That's too bad. You may need to use Outlook or Entourage then. I'm sure it is DavMail that is scrambling your messages. See if there are any additional configuration changes you can make so that it doesn't scramble them.

  • jorgfr Level 1 (0 points)

    Ok, thanks, I've learned something :-)

     

    But

     

    1. Why in that case Mail doesn't chose the one that's correct ?

    2. In other cases I dont have this choice (so I guess the mail is only in one format), but still Sparrow does it right...

  • jorgfr Level 1 (0 points)

    That's what I thought first as well.

    But how can Sparrow do it right, using the same DavMail ?

     

    And Outlook is just unuseable...not stable

  • etresoft Level 7 (27,838 points)

    jorgfr wrote:

     

    That's what I thought first as well.

    But how can Sparrow do it right, using the same DavMail ?

    There is no guarantee Sparrow is doing it right. Mail displays it correctly using the plain text alternative. Perhaps Sparrow isn't even attempting the incorrect rich text.

     

    It is difficult to debug e-mail issues in a web forum. If you want, you can send the file to me an I can tell you exactly what is wrong with it. Save the message as "raw source" and compress the file it generates. Then e-mail that to info at etresoft dot com.

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