HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
decade1955

Q: I have an error on the rental the great outdoors. it would only play for about 10 mins then error 50 came up and it is now going to expire without my watching the film I cannot find it on my downloads only in itunes but it will not play

I have an error on the rental the great outdoors. it would only play for about 10 mins then error 50 came up and it is now going to expire without my watching the film I cannot find it on my downloads only in itunes but it will not play

iPod classic (120 GB), Windows Vista

Posted on Jun 15, 2012 7:57 AM

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Q: I have an error on the rental the great outdoors. it would only play for about 10 mins then error 50 came up and it is now going t ... more

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  • by b noir,Solvedanswer

    b noir b noir Jun 15, 2012 1:35 PM in response to decade1955
    Level 9 (72,129 points)
    Jun 15, 2012 1:35 PM in response to decade1955

    I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • by decade1955,

    decade1955 decade1955 Jun 16, 2012 4:09 PM in response to b noir
    Level 1 (0 points)
    Jun 16, 2012 4:09 PM in response to b noir

    thank you. this was a great help

  • by b noir,

    b noir b noir Jun 16, 2012 4:11 PM in response to decade1955
    Level 9 (72,129 points)
    Jun 16, 2012 4:11 PM in response to decade1955

    You're welcome. Glad you got things sorted out.