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Want to upgrade all my music to iTunes Plus. Cannot access iTunes Plus; error 5002. Have tried upgrading iTunes to 10.6.3.25 and it has not helped. Have Googled this error 5002 and it seems to have lived since time immemorium with no resolution. Help?
Erin
PS - Dear Apple: I have a LOT of music that I want to upgrade, so you're missing out on a hefty sale !!! <3, Erin
iTunes 10-OTHER, Windows 7
I am having the exact same issue the last week has this been resolved for you?
No, unfortunately my problem is not resolved. I am not happy with iTunes or Apple at this point. They clearly do not care about my intention to spend money on upgrading my music.
grumpy,
Erin
This alert is often the result of an issue with verifying your billing.
Sadly, this did not resolve my issue. I removed my credit card information, and I still get the 5002 error. I don't know what else to do. 😟
My same issue is also not yet resolved and I cannot believe how terrible the Apple support has been which essentially has been non-existent. I too do not know what else to do.
I sent an email plea earlier today and got a case number back via email. If this gets resolved, I will share the resolution here.
This is the kind of thing that drives people to seek alternatives. Here I am, willing to PAY to do the right thing, and I can't get no satisfaction. Hoping Apple resolves this issue, because I really want to do the right thing!
So far, another canned response - I think this means even Apple does not know what the problem is!
This is what they have to say, so far:
I understand that you are receiving error 5002 when attempting to upgrade your music to iTunes Plus. I know how eager you are to have this issue resolved. I will provide you with the information regarding your concern.
Erin, Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Have a nice day!
Stay tuned, will post as I receive.
Erin
Make sure iTunes is closed and go into your iTunes folder and delete the following files:
iTunes Library Extras.itdb
iTunes Library Genius.itdb
You may even have an additional "Extras" file with a time/date stamp on it and delete that as well.
Of course, please do this at your own risk of losing any preferences that these files may contain. I don't know exactly what these files do, but I've done this fix for a number of iTunes related issues and it works almost every time.
Hope this helps!
_Marc
I had this exact issue today with the stupid Error 5002 and I did exactly as M1 Studio recomended and now things are working fine.
Great advice!
Thank you,
Chris
I also did what M1 Studio suggested and it works!
fyi I had recently updated my iTunes to 10.7 to support my new iPhone5 so perhaps that is the connection?
I did as M1 Studio suggested and it worked! Awesome dude, thanks!
This fixed my issue! Thank you so much M1!
I had the same problem -- first when I tried to download a free song, then after I signed out and it would not let me sign in again. Wow, a quick and easy solution -- thanks M1! Apple moderators, please take note.
Erin, see below -- M1's solution worked for at least four of us.
Hi, I'm trying to use the link provided in the iTunes Plus FAQ and I keep getting the message that the iTunes Store may be busy and I should test my connection. Well, my connection is perfectly fine, and I can shop around the Store on my own while inside iTunes. I've tried having iTunes already open, and having it closed and re-launched through the link. Neither works. Will your solution fix this issue as well? I never upgraded my music, and I'd like to, but the Quick Links link in the iTunes Store is not there.
Error 5002 trying to use iTunes Plus
