Richie Heijmans
Level 1 (0 points)

Q: second kernel panic in 24 hours on new mba

Hello! Yesterday I've purchased my first MacBook air. This is the second crash it had in two days. The first one occured when I was watching a youtube video and the second one happened while closing Chrome (while watching a youtube video). Should I go back to the store or can I fix this myself? This is the error report it gave:

 

 

Interval Since Last Panic Report:  1728 sec

Panics Since Last Report:          1

Anonymous UUID:                    BD6B29C5-886C-421B-8441-F88985C2F500

 

 

Fri Jun 15 19:21:06 2012

panic(cpu 3 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816617b1, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x000000000015e91d, CR3: 0x0000000035bc2048, CR4: 0x00000000001606e0

RAX: 0x000000000015e90d, RBX: 0xffffff806a59c000, RCX: 0x00000000ffffffff, RDX: 0xffffff800a394770

RSP: 0xffffff809c763d70, RBP: 0xffffff809c763d90, RSI: 0x0000000000000188, RDI: 0x0000000000000001

R8:  0xffffff80008bd960, R9:  0xffffff8004e13040, R10: 0xffffff800ef24e40, R11: 0x000800000006de4f

R12: 0xffffff800b3aa760, R13: 0xffffff800a3a8b40, R14: 0xffffff800b866000, R15: 0x0000000000000077

RFL: 0x0000000000010286, RIP: 0xffffff7f816617b1, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x000000000015e91d, Error code: 0x0000000000000002, Faulting CPU: 0x3

 

 

Backtrace (CPU 3), Frame : Return Address

0xffffff809c763a20 : 0xffffff8000220792

0xffffff809c763aa0 : 0xffffff80002c4794

0xffffff809c763c50 : 0xffffff80002da55d

0xffffff809c763c70 : 0xffffff7f816617b1

0xffffff809c763d90 : 0xffffff7f81698ca1

0xffffff809c763dc0 : 0xffffff7f8165e5b2

0xffffff809c763de0 : 0xffffff80006570fa

0xffffff809c763e00 : 0xffffff800029dff5

0xffffff809c763e20 : 0xffffff8000223096

0xffffff809c763e50 : 0xffffff80002148a9

0xffffff809c763eb0 : 0xffffff800021bbd8

0xffffff809c763f10 : 0xffffff80002af140

0xffffff809c763fb0 : 0xffffff80002dab5e

      Kernel Extensions in backtrace:

         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f81655000->0xffffff7f816bbfff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80865000

            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[A004D087-8FB7-3630-AD65-18DC2A9B2EEA]@0xff ffff7f80cb6000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2E0BAC50-C4B6-3353-BADA-0168305F3D06]@0 xffffff7f80c7d000

 

 

BSD process name corresponding to current thread: Google Chrome He

 

 

Mac OS version:

11E2705

 

 

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

 

 

System uptime in nanoseconds: 7193640637048

last loaded kext at 1913362031028: net.telestream.driver.TelestreamAudio          1.0.5 (addr 0xffffff7f807ef000, size 40960)

last unloaded kext at 99398598035: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8148f000, size 8192)

loaded kexts:

net.telestream.driver.TelestreamAudio          1.0.5

com.parallels.kext.prl_vnic          7.0 15095.768120

com.parallels.kext.prl_netbridge          7.0 15095.768120

com.parallels.kext.prl_hid_hook          7.0 15095.768120

com.parallels.kext.prl_hypervisor          7.0 15095.768120

com.parallels.kext.prl_usb_connect          7.0 15095.768120

com.Cycling74.driver.Soundflower          1.5.2

com.apple.filesystems.afpfs          9.8.1

com.apple.nke.asp_tcp          6.0.1

com.apple.filesystems.autofs          3.0

com.apple.driver.X86PlatformShim          5.0.0d8

com.apple.driver.AGPM          100.12.69

com.apple.driver.ApplePlatformEnabler          2.0.5d3

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleHDA          2.2.3f13

com.apple.driver.AppleMikeyDriver          2.2.3f13

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleSMCPDRC          5.0.0d8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.7f2

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.3

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.ApplePolicyControl          3.1.32

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleBacklight          170.2.2

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelHD4000Graphics          7.2.8

com.apple.driver.AppleIntelFramebufferCapri          7.2.8

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2

com.apple.driver.AppleUSBTCButtons          227.6

com.apple.driver.AppleUSBCardReader          3.0.6

com.apple.driver.AppleUSBTCKeyboard          227.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.0.4

com.apple.driver.AirPort.Brcm4331          560.7.21

com.apple.driver.AppleUSBHub          5.0.7

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleAHCIPort          2.3.0

com.apple.driver.AppleUSBEHCI          5.0.7

com.apple.driver.AppleUSBXHCI          1.0.7

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.3

com.apple.security.TMSafetyNet          8

com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

com.apple.security.SecureRemotePassword          1.0

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.2.3f13

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOAudioFamily          1.8.6fc18

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.2.3f13

com.apple.iokit.IOHDAFamily          2.2.3f13

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.1.32

com.apple.driver.X86PlatformPlugin          5.1.1d6

com.apple.driver.AppleSMC          3.1.3d10

com.apple.driver.IOPlatformPluginFamily          5.1.1d6

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2

com.apple.iokit.IOBluetoothFamily          4.0.7f2

com.apple.driver.AppleThunderboltDPInAdapter          1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

com.apple.iokit.IOUSBMassStorageClass          3.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

com.apple.driver.AppleUSBMultitouch          230.5

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.driver.AppleUSBMergeNub          5.0.7

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.0.3

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.iokit.IOUSBFamily          5.0.7

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.5

com.apple.kext.AppleMatch          1.0.0d1

com.apple.driver.DiskImages          331.7

com.apple.iokit.IOStorageFamily          1.7.2

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

Model: MacBookAir5,2, BootROM MBA51.00EF.B00, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f4

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.21)

Bluetooth: Version 4.0.7f2, 2 service, 11 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 6

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 9

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024d, 0x1d182000 / 4

 

MacBook Air, Mac OS X (10.7.4), mid-2012

Posted on Jun 15, 2012 10:33 AM

by hiyori,Solvedanswer
hiyori hiyori
Level 1 (10 points)
A:

Exact same problem here. Went to the local Genius Bar today and the dude says it's a problem with the specific combination of Intel HD 4000 chip + flash + Chrome. He says Apple is already aware of the problem and that a patch should be on its way. In the mean time he suggests to either A) use another browser, or B) disable flash in Chrome and use another browser when flash is needed. I'm going to stick with option B.

Posted on Jun 17, 2012 6:08 PM

Close
Richie Heijmans

Q: second kernel panic in 24 hours on new mba

  • All replies
  • Helpful answers

Previous Page 2

  • by jhuguy,

    jhuguy jhuguy Jun 29, 2012 12:53 PM in response to Richie Heijmans
    Level 1 (0 points)
    Jun 29, 2012 12:53 PM in response to Richie Heijmans

    Yep. Me too. Twice in two days. Kernel panic log point to the graphics driver, but from within the Parallels VM thread.

  • by Wasabihound,

    Wasabihound Wasabihound Jul 15, 2012 1:43 AM in response to Richie Heijmans
    Level 1 (0 points)
    Jul 15, 2012 1:43 AM in response to Richie Heijmans

    Hi I have had two freezes in the last 24 hours and about 7 freezes since Thursday (yeah I am logging them and also looking at my console.

     

    That's 7 since uninstalling Chrome btw - so it is not Chrome alone. I have had 4 using Firefox even after turning off graphics accleration and my last crash was browser free (no browser running at all) and happened with Lightroom 4.

     

    I noticed another thread re freezes on the MBP 2012 citing similar problems - I wonder if it is something relating to the GPU or driver? Apparently the MBP 2012 users are waiting for a new driver too.

     

    People at Genius Bar suggested creating a new user and seeing if this would fix problem. Will let you know if this works (hope it does)

  • by saulobrito,

    saulobrito saulobrito Sep 2, 2012 8:29 PM in response to Richie Heijmans
    Level 1 (0 points)
    Sep 2, 2012 8:29 PM in response to Richie Heijmans

    I strongly recommend installing gfxCardStatus and use it to keep the system using only the discrete GPU. My macbook was crashing three times a day but never happend again since I've did that.

  • by swehack,

    swehack swehack Sep 24, 2012 11:15 AM in response to saulobrito
    Level 1 (0 points)
    Sep 24, 2012 11:15 AM in response to saulobrito

    gfxCardStatus says unsupported machine on my mid 2012 mba.

  • by HetGirl,

    HetGirl HetGirl Sep 28, 2012 3:17 AM in response to Richie Heijmans
    Level 1 (0 points)
    Sep 28, 2012 3:17 AM in response to Richie Heijmans

    I have my brand new MacBookPro 13" and I've had kernel panic for more than 8 times, yesterday it happened 6 times. I tried all possible instructions from here, unistalled Chrome and everythng else that was not from Apple and it still continues. It doesn't really happen when I'm watching a video only, but when I was checking my doc files at Finder too. I might have to return the computer because finishing a Master thesis this way is not possible.

  • by orchetect,

    orchetect orchetect Jun 26, 2013 9:35 PM in response to Richie Heijmans
    Level 1 (11 points)
    iTunes
    Jun 26, 2013 9:35 PM in response to Richie Heijmans

    I have a 2-day-old MacBook Air 2013 which has suddenly started triggering crazy graphics glitches and crashing the entire system after every reboot.  Was working fine the past 2 days (but with WiFi issues -- another issue).

     

    Here's a video to show what happens: http://www.youtube.com/watch?v=HoZg9kaTGpg

Previous Page 2