HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

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hpetree
Level 1 (0 points)

Q: There is one song from an album I purchased that won't download.  What can I do?

There is one song from an album I purchased that won't download.  What can I do?  I have tried what the "support" says...I've tried multiple times to download this one song and it is saying the file may be corrupted.

iPod nano, Windows XP

Posted on Jun 15, 2012 12:10 PM

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hpetree

Q: There is one song from an album I purchased that won't download.  What can I do?

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  • by b noir,

    b noir b noir Jun 15, 2012 3:26 PM in response to hpetree
    Level 9 (72,129 points)
    Jun 15, 2012 3:26 PM in response to hpetree

    I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)