Help! Strange email from apple

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AlexisLee Author

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Help! Strange email from apple

Hi! I've just received today an email from Apple that told me that they had send me a new Iphone..

I've asked for support in november 2011 because my home bottom had some several problems.

But the problem is that I've already received a new Iphone 4 in november at the same week that i ask for the support...

So what It mean this email that I received from apple today?!?!?

Also if I click to the link for seeing the current status of my shipping the result is that the product has been delivered!

So?!?! I dont'understand??

Did they send me another Iphone 4??

Thank you very much for the support!! 😉

iPhone 4, iOS 5.1.1

Posted on Jun 15, 2012 3:00 PM

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Answer 1

Papciak84

Level 1

130 points

Jun 15, 2012 3:07 PM in response to AlexisLee

Do NOT respond to that email.

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Answer 2

AlexisLee Author

Level 1

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Jun 15, 2012 3:08 PM in response to Papciak84

Omg why?? Hacking stuff?? 😟

I really start to getting worried about

But Did I reiceved something to my house?!??!?!

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Answer 3

ED3K

Level 4

1,790 points

Jun 15, 2012 3:09 PM in response to AlexisLee

Post the email (omitting personal information) here. I'd like to see if its genuine or not. also what was the email address that was sent from?

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Answer 4

AlexisLee Author

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Jun 15, 2012 3:10 PM in response to ED3K

this is the sender adress:

do_not_reply@apple.com

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Answer 5

ED3K

Level 4

1,790 points

Jun 15, 2012 3:12 PM in response to AlexisLee

whats the actual body of the email though?

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Answer 6

Papciak84

Level 1

130 points

Jun 15, 2012 3:13 PM in response to AlexisLee

Apple doesn't just send out iphones unless a repair is in place. Or you get a special exception from Customer Relations. But ultimately you will be made very aware of Apple sending you a device and not by some random email.

But do post the email without personal information just to be sure.

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Answer 7

AlexisLee Author

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Jun 15, 2012 3:14 PM in response to ED3K

The body text was that Apple had completed my assistance service and send me an Iphone 4 sostitutive today! Via ups currier.. there is also a link to see the delivery status but when i click there is the completed status of delivery of november!!!

What the **** is going on?!?!??! 😟

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Answer 8

AlexisLee Author

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Jun 15, 2012 3:16 PM in response to AlexisLee

Step 1 Request
November 9, 2011: Product received by service center
Shipped via UPS with tracking number XXXXXXXXXXXXXXXXX
Step 2 Service
November 9, 2011: Service completed

Step 3 Return

June 15, 2012: Replacement product shipped
Shipped via UPS with tracking number XXXXXXXXXXXXXX

This is my status to my personal assistance page.....

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Answer 9

AlexisLee Author

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Jun 15, 2012 3:18 PM in response to AlexisLee

This is the body of the email that I received

Your request for assistance has been completed and we sent a replacement product IPHONE 4 on 15.06.2012. The replacement product is sent via UPS, tracking number XXXXXXXXXXX, which should be activated within 24 hours. The delivery will take two working days (five working days if the product is an iPod or iPad, which has personalized engraving).

Serial number of the original product XXXXXXXXX

IMEI of the original product: 0123456789

Serial number of the replacement product: XXXXXXXXX

IMEI of the product replacement: 00123456789

Please save this e-mail to keep track of changing the serial number and IMEI number (if applicable) of its product, which occurred in response to this request for intervention.

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Answer 10

ED3K

Level 4

1,790 points

Jun 15, 2012 3:18 PM in response to AlexisLee

looks legit. What you need to do is IF you get it at your house. just do the return requirements with the same phone. OR deny delivery from UPS. they will ship it back to Apple and their warehouse will take care of it 🙂 No worries about this.

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Answer 11

AlexisLee Author

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Jun 15, 2012 3:20 PM in response to ED3K

Yes ed3k but My assistance has been already done and finish in november! Why right now after about 7 months I received this email told me that they send me a new Iphone!?!?

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Answer 12

ED3K

Level 4

1,790 points

Jun 15, 2012 3:23 PM in response to AlexisLee

Like I said. I wouldn' stress about it. I've seen that happen before. its a cross-issue with warehouse information and Apple database. If you are worried what you can do is call Apple Tech support and inform them that you recived this. They can look up your account and check their system for any replacement requests.

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Answer 13

AlexisLee Author

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Jun 15, 2012 3:26 PM in response to ED3K

Yes I think it's a database problem or something like that. I mean the link of ups services is the same and the status is: delivered. So when I read that email I really start to getting afraid....I mean I havent done anything, why apple send my an email about that?!? I hope all is all right 😉

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Answer 14

ED3K

Level 4

1,790 points

Jun 15, 2012 3:31 PM in response to AlexisLee

No worries. it was just a glitch. I've seen that quite a few times.

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Answer 15

Papciak84

Level 1

130 points

Jun 15, 2012 3:35 PM in response to AlexisLee

Ok, here's the deal. Apple NEVER sends an iphone first without placing a hold on a debit or credit card. Also, not sure what country you're in, but dates aren't listed as day-month-year. It should be month-day-year. And do you notice how the IMEI # is in numerical sequence with a difference of an additional 0? This is totally fake.

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