my screen shows a red cross in a red circle and the support address! What does this mean?

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Level 1

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my screen shows a red cross in a red circle and the support address! What does this mean?

I am trying to reset my classic. The apple symbol appears and then a red cross inside a red circle, it just gives the ipod support website address beneath it, but I can't get it to reset by the normal methods. Any ideas please?

iPod classic, Windows 7

Posted on Jun 15, 2012 2:50 PM

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Answer 1

planb77

Level 7

32,428 points

Jun 15, 2012 9:23 PM in response to scruffy99

That isn't a very good sign as the red X is usually an indication of a hardware malfunction, usually with the iPod's hard disk. See this article for information and assistance.

iPod Displays a Red "X" Icon

B-rock

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