I am trying to reset my classic. The apple symbol appears and then a red cross inside a red circle, it just gives the ipod support website address beneath it, but I can't get it to reset by the normal methods. Any ideas please?
That isn't a very good sign as the red X is usually an indication of a hardware malfunction, usually with the iPod's hard disk. See this article for information and assistance.
iPod Displays a Red "X" Icon
Retrieving data ...