2 Replies Latest reply: Jun 15, 2012 7:17 PM by tjk
Erikfromaz Level 1 Level 1 (0 points)

I let my new mbp(mid 2012) battery run down. It was on, I walked away for one minute and came back and the mbp was shut down. I plugged in charger and the mbp won't turn on at all. I got it on Tuesday so it is brand new. Any input? Thanks in advance!!

MacBook Pro, Mac OS X (10.7.4)
  • BGreg Level 6 Level 6 (17,500 points)

    You have 90 days of Apple phone support, you might use it. In the US it's (800) APL-CARE (800-275-2273), and outside the US here.

  • tjk Level 7 Level 7 (24,185 points)

    Hi Erik,


    First, hold down the power button for 5-10 seconds to make sure it's shut down, then try to turn it on again. If that doesn't work, disconnect the power adapter from both the MBP and the wall socket, then reconnect and try starting again. If that doesn't work, let it charge a few hours and see if that does it. And then, as mentioned, theres always AppleCare.