I have lost all my movies, t.v.shows and music, how do I get them back

Question

I have lost all my movies, t.v.shows and music, how do I get them back

My computer shot down a couple of times, so I went to have it repaired. The technician needed to reboot the whole system so he save my movies, t.v. shows, apps, music and all on another harddrive. While he was at it I requested to have him installed the new window version Windows 7 Professionnel. Since that awful idea of mine, not only can I not watched or have acces to my movies, t.v. shows, music etc. now the system is telling me there is an incompatibility with windows and Itune, but before this I upgraded Itunes to version 10.06 something, so now the movies that I download work alright they just don't have sound anymore. I can listen and play with my games and all and the sound is fantastic but I soon as I use Itunes, I hear silence and it freezes all the time. I am ****** at Itunes for not being able to help me out, everytime I tried to have contact with a technician I also hear silence, ain't that a kick in the butt. So can anyone out there help me, I have tried many things suggested by people that had the same problem but to no vail, nothing works. I am also wondering about my 300 movies and 400 songs that I have paid for, what will Itunes do to help me out?

Thank you for all your help,

R. S. MoMo

Windows 7

Posted on Jun 15, 2012 8:28 PM

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Answer 1

babowa

Level 9

78,103 points

Jun 15, 2012 9:19 PM in response to Labellaescrima

My first thought would be that since you presumably paid for the service, I would take it back and ask him to fix the problems that were created. Are you using a Mac or a Windows machine?

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Answer 2

Jun 16, 2012 12:14 AM in response to babowa

Well since I upgraded to Window 7 Professionnal I would have thought that would exclude Mac, but then again I'm no expert. As for your suggestion, been there done that! He says I am the one who somehow erased the back up he had installed, I can't really argue with him because I did erase stuff but don't really know if that included my librarie, so if I did that by mistake I might add, I will assume like an adult my faux pas and accept the inevitable, I fluck up and slowly rebuilt a new librairie.

Thank you for your suggestion,

Labellaescrima

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Answer 3

King_Penguin

Level 10

334,144 points

Jun 16, 2012 6:46 AM in response to Labellaescrima

Depending upon what country that you are in then you might be able to re-download some of it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : Re-downloading. Apps can be re-downloaded, music can be re-downloaded in a number of countries, tv shows in some, and, if your account is based in the US, then (some) films.

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Answer 4

Jun 16, 2012 7:05 AM in response to King_Penguin

Hello King_Pinguin

I am from North America, and I don't have the Re-downloading option on my Itune, but thanks anyway.

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Answer 5

King_Penguin

Level 10

334,144 points

Jun 16, 2012 7:10 AM in response to Labellaescrima

If you have iTunes version 10.3+ on your computer then you should have a Purchased link under Quick Links :

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Answer 6

Jun 16, 2012 7:25 AM in response to Labellaescrima

I have read a lot of suggestions concerning my problem, the thing is I don't have the option of Re-downloading and in the file menu when I get my library options I don't even have the option of backing up my movie, music, apps, and I don'tt have the Purchased option under my quick links for some unknown reason. Open itunes store Click "Purchased" under "Quick Links", simply does not work for me. I certainly would like to contact itunes support who would kindly granted me a one time re-download of my purchased music. But then don't answer my cry for help, so again I am stuck with nothing after I bought over 1000.00 dollars worth of movies, music, apps and I don' t have acces to any of it. Thank you Apple for making me feel like a valued customer,

Thank you all for your help but it just doesn't work 4 m2.

Labellaescrima

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Answer 7

babowa

Level 9

78,103 points

Jun 16, 2012 8:14 AM in response to Labellaescrima

Well since I upgraded to Window 7 Professionnal I would have thought that would exclude Mac, but then again I'm no expert.

You can run Windows on a Mac - hence my question. Since you're running Windows on a Windows machine, may I suggest that you either post in the iTunes for Windows area forum here or a Windows forum since these are forums for Mac OS. Those folks would be in a better position to help you sort out your Windows system problem.

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Answer 8

Jun 17, 2012 9:45 PM in response to babowa

Thank you Babowa, I will go in the proper forum to ask my question, sorry for my mistake.

Labellaescrima,

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Answer 9

babowa

Level 9

78,103 points

Jun 17, 2012 10:01 PM in response to Labellaescrima

Sorry no one has been able to help - I don't run Windows and unless someone else uses a Windows machine, it's too difficult to help because the troubleshooting steps would be completely different.

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