Previous 1 2 3 Next 195 Replies Latest reply: Jan 20, 2015 12:55 PM by soberGamzelle Branched to a new discussion.
lolwut123 Level 1 (0 points)

My ipod got stolen last year and i had an apple id and recently i got a new ipod touch 4th generation and a $20 gift card

my brother signed into my account and bought some stuff (i let him) then he logged out, he dident change my security questions.

i have $15 left and when i go to buy something on the appstore or the itunes store it says its my first purchase on this device and then

it ask my security questions but i forgot them please help

iPod touch (4th generation), iOS 5.1.1
  • orla13 Level 1 (5 points)

    I had the same sort of problem with my ipad, and i simply went onto settings-store-click on your apple id- go to view apple id- then click again on your id (the part with your email address in it) then just go to the part where it says above 'security info' hope this helps! It sure helped for me! :)

  • sandra285 Level 1 (0 points)

        I just resolved the same issue with my itunes account.I wasn't able to make purchases from my ipod without answering the security questions first. After searching for numerous hours I finally decided to contact Apple Support. The rep wasnt able to help me over the phone and stated there are no contact numbers for this issue. However he did point me in the correct direction.

        It turns out you must go to then go to "Support" then go to "Contact Support" and select iTunes (express lane this is free for itunes) or whatever product you are having issues with and your support category (Account Management  then iTunes Store Account Security) Make sure to answer the questions below as well. Once you do that specify your issue.On the next screen choose your "Contact Option". I had better luck with the "Email" option. On that screen make sure your first name, last name and apple id are entered then give a detailed description of the issue then hit send. I sent in my issue at 2:47pm 06/16/2012 and it was resolved / reset by 3:21pm 06/16/2012 pretty fast indeed! After serching for days this is the only way to get the Security Questions reset. Hope this helps.

  • nico6 Level 1 (0 points)

    sandra285's solution above worked. I have now created new answers. As above it took less than an hour. Once you do all of this and add a 'rescue email address' you will also have a link to reset security questions in the future.

  • fiona255 Level 1 (0 points)

    dont you have to know you're security questions to change it for this?

  • seventy one Level 6 (13,257 points)

    Mind you, Apple doesn't make things easy.   I recently found myself obliged to set up the security answers.   The questions I used related to my first car.


    What was your first car was question I.

    Which of your cars was your least favourite (or words to that effect) was the next.


    As it happens my first car is also my least favourite.  !!!!!


    And Mr Auto Apple wouldn't accept the same answer.  


    Okay so there is a perverted logic to this but surely all you need is an alternate subject.

  • MplsMom Level 1 (0 points)

    Thanks to Sandra 285 I'm waiting for a response from apple support... hoping it works!

  • victorybabe Level 1 (0 points)

    Thanks to Sandra285 - in less that 10min I was sorted!!! That's super service!

  • Maria1504 Level 1 (0 points)

    Thanks Sandra in now waiting  for a rep. to view my case

  • Kaitlynn95 Level 1 (0 points)

    i need helpp

  • Shockercj Level 1 (0 points)

    this didn't work for me.

  • dangelo544 Level 1 (0 points)

    i did it and it said that it sent it to my email i look on my email it wasnt there

    were was it sent

  • Chris Killick Level 1 (0 points)

    Soon as i did this, "Case closed" Great

  • jen24 Level 1 (0 points)

    same here. I'm feeling incredibly impatient right now.

  • Tkamz Level 1 (0 points)

    I am having the same problems. Cant remember the answer to my first car question but I am sure the answer to where my parents met is correct. I did the whole Itunes contact support thing and I got a case ID number and they sent an email with the case ID. I really do hope they get back to me soon so that I can buy apps because it was not allowing me buy apps because they need to verify and because I cannot remember the security questions

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