Viber Not Working

http://helpme.viber.com/

Hi,

This is a member of the Viber R&D team.

Is your iPhone jailbroken? Which version of Viber are you using?

Please provide more info so we can further assist you.

Thanks,

Viber team

@bilal.eagle -

Thank you for the information.

Please try uninstalling Viber, rebooting your device, then reinstalling from AppStore.

Also, check iTunes and see if Viber is still shown there as an installed app after you reboot.

Moreover, make sure your contacts have the latest version of Viber installed as well.

If all of the above does not work, please let me know, and I'll redirect you to our support team 🙂

@bilal.eagle -

What country are you located in? Which cellular network?

A-ha.... now it makes sense.

The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help 😟

Try contacting the authorities and ask for the reason for this block.

hello,

what about Viber in Bulgaria? I can not use it currently on my ipod. I've used it for 2-3 months and it was perfect , now since 3-4 days it sends text messages, but it doesn't deliver them. Wwhat is the reason? I've got a friend in UK who has got the same issue. Please let me know what i can do besides uninstalling and reinstlling Viber. It just stopped delivering text messages 😟

thanks in advance!

Hi @Crazy_аnd_furious -

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?

2. Also, please make sure the following ports are enabled on your routers or firewalls:

TCP: 5242 + 4244

UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

thanks for the tip! I've uninstalled and installed Viber again. Now i can send texts to certain people, but still my cousin in UK doesn't get the text messages from me..The others have recievied them. She uses 3G on her Samsung Galaxy phone. Perhaps i will try with your 2 tip to ask her to enable the ports you mentioned..will inform you what happened afterwards. thank you!

We're glad to hear it works now for you.

About your cousin in the UK - have her connect to a few different WiFi networks first, and see if the problem persists on ALL of them. Only then try checking the ports.

Dear Viber team, I am using Viber voice call but on 3G with my iPhone 4 and newest Viber version, the connection is lost after 10 seconds! My friends having the same provider (Orange Austria), can use viber on their 3G, so it seems not to be blocked by cellular network provider! I reinstalled Viber today, but still the same problem. Please help!

@BeniOrange -

Hi,

Do you and your friend have the same data plan? Sometimes cell companies block certain subscribers on their 3G networks according to which data plan they have specifically.

Yes We have exact data plan, I used to have 300MB data limit by end of 2010, now since more than one year, I have upgraded to 3GB data consumption.