Q: carrier settings

Am With you Kathy

I paid a lot of money for the Full spec iPad 4G on O2 when it came out.  Not being able to ever join a 4G network in the UK and having this irritating message does grind my gears!!  I expect things to work when you pay for quality.

Come on Apple/O2 sort it out!!!!

Same annoying problem. I have what I think was a 'pay per day' O2 SIM ie. no contract as such. Is this the same for everyone? I will probably just remove the sim because I just don't use 3G that. (Although I'm bound to want it as soon as the sim has gone!).

One thing I would say is NOT to try restoring the ipad to solve the problem. It won't solve the problem and, despite the message saying 'no data will be lost during this procedure' I DID lose data.

Apple support couldn't help.

Ian

I'm inclined to agree witth Ian - I hardly ever use my iPad away from a WiFi (did you know the French call it 'Wiffy'? Kinda cute!). AFAIK all O2 iPad sim deals are pay monthly/no contract. I've been handing over £10.21 month after month and in 16 months I've sent 182MB and received 1.1GB. Expensive data.

However, what I came here to say was that having upgraded my Mac to Mountain Lion the message still greets me in the morning.

Just thought I'd add that little bit into the mix.

Nick

Hi I have this problem ,new Ipad 3g/w 5.1.1 seems  to work on sim okay and I did do the update as directed before registering and using o2 sim/3g.

As others have said here I am getting same message to update even though its already done (yes Ive checked)

Some help for us all from any quarter will be most appreciated its certainly a well known problem now..

Many thanks to whoever...steevee

I too have been having this update carrier message every time I plug sync my iPad 2 with iTunes, I am using a Windows PC running Windows 7 Home Premium 64-bit operating system, yesterday I went into the Apple store to buy a keyboard for the iPad and I asked the sales person about the problem, he suggested turning off the antivirus software because that might be blocking the carrier update, I tried that but that did not work. However a couple of weeks ago I sent off for a free giffgaff sim card, I was reluctent to put it in as I still have data allowence on the o2 sim untill 21 August, today though I decided I cant wait any longer lets see if it works. I have put the giffgaff sim in changed the APN settings from:

APN: ibrowse.o2.co.uk

Username: browse

Password: password

to:

APN: giffgaff.com

Username: giffgaff

Password: password

Turned iPad off then on

Turned off Wi-Fi

Went onto the internet and it works

I have attached the iPad to the computer to sync with iTunes and so far I have not had the update carrier settings message.

One thing to point out though when you go to mobile data and click view accont it says "Device not recognised This iPad has not been registered properly in our systems. Call cutomer services..".etc

I dont know if this is because you top up online with giffgaff or not but as long as the internet works on 3g and you can still send and recieve emails that is the main thing right? I might try putting the o2 sim back in when the next iOS released.

I have been having this problem for months now and it's really annoying me now, I rang O2 and was put through to 5 people the last of which said "that shouldn't be happening" - I was dumbdounded as he sat in silence waiting for me to respond. Eventually he said go in to an O2 shop and speak to them.

Yesterday I went to the O2 shop and told them telephone support had told me call in and see them, to which they repiled "They would wouldn't they?" I asked if they could help they said "No" I asked them for a new Sim card which they gave me.

I have just ordered a Vodafone Micro-Sim from their website and cancelled my O2 Mobile Broadband subscription. I will try Vodafone next month and see how that is.

Well I came looking for a solution as I'm now fed up of this message repeating. I have my iPad 2 wifi + 3G connected wirelessly and everytime I turn on iTunes, this message pops up everytime. I use iTunes everyday, so the message pops up every day.

I'm with o2. and this has been going on now for at least 10 weeks for me.

I make so little use of my £10.21 a month with O2 on the iPad that I think I might just cancel my subscription.

Shame though, but the irritaton factor now outweighs my gadget-loving quotient!

Nick

Curiously though, none of the three iPhones in our house (all with O2) get this message, but my iPad still does. It recently reduced to no more than a couple of times a day but is now back up to three or more consecutive requests before giving it a rest for (only) a few hours.

Went to the westfield shopping centre yesterday (Olympic Park); firstly the O2 guru told me that the iPad was not saving the update which is why the message keeps appearing.

Next stop was the Apple store. There the Apple Guru determined that the iPad was not saving the update and thus the message keeps appearing !!!!!

The Apple rep then said I had 2 choices.

1 backup the iPad using iTunes and reconfigure/reinstall - I would only do that as a last resort

2 they would swap my iPad for another one.

As I was running out of time I could do neither at the time, but will consider (2) later as this issue is still driving me mad.

My conclusion is that Apple does know about this problem but cannot find an easy (software fix)

Oh, Peter, please,

Do please go back to your Apple Store and take them up on the iPad swap.  As soon as you take your O2 sim out of your iPad and put it into the new iPad you will have the same problem.  Then take the guru to task about what he's going to do - and when he will get back to you with a report.  It's nothing to do with the iPad - it's entirely due to the O2 sim.  And both the O2 guru and the Apple guru were wrong about the update not being saved - it is being saved just fine.  The new version is 12.1 - it was 12.0 before you did the update.  You can check your own vesrsion number in Settings-->General-->About-->Carrier.  The problem seems to be that the push notification with the update fails to recognize that your sim has already been updated.  Apple (I believe) sends out the push notification - but O2 wrote the software that isn't working (again, I believe).  If O2 has a new sim with the update installed (or if they can install the update themselves without using your iPad) that may well solve the problem.  If you go down that path and it works PLEASE get back to us here.

Nick,

Honest - O2 does offer a daily (24 hour) connection for £2.02.  I use it often - although rarely more that once a month.  Much cheaper.  Let your monthly account lapse.  Then use your iPad/iPhone to buy a day at a time.  In Settings-->Cellular Data-->View Account enter your email and password and then chose the one-day option whenever you need it.  O2 will always connect you to that page for free.

Nick,

Yes that's interesting.  But the iPhones use a different sim than the iPads use.  The iPad sim is data only - the iPhone sim is telephone plus data.

peterfromdunblane wrote;

My conclusion is that Apple does know about this problem but cannot find an easy (software fix)

I think you are right that Apple knows about the problem - but I think it is O2 who wrote the misbehaving code and, for whatever reason, Apple has not been able to convince O2 that it needs fixing.  At this stage I can only suggest that we all send Apple Feedback complaints at:  http://www.apple.com/feedback/ipad.html

Thanks for that Tuck - immediately implemented (only to find that I'm four days into the next paid-up month!

No surprise that the page is a bit ambiguous and doesn't tell me whether I'v actually cancelled or not...

Well done.

Nick