Q: carrier settings
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Jul 2, 2012 4:57 AMby MikeRevitt,I think most of use are suffering in silence, but also driving me mad.
The real issue is that if you do not acknowledge the message it doesn't sync or backup the iPad.
Usually I use my iPad at work with the bluetooth keyboard and plug it in and continue working. In the background iTunes launches and eventually displays the "Update Carrier Settings" message behind the window I am workin in, which I then don't see until I am shutting the laptop down and either have to abort the shutdown to backup and sync my iPad or skip the backup and sync process.
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Jul 2, 2012 5:07 AMby mac_ivan,Maybe as a workaround for you workflow you could disable automatically opening iTunes when iPad is connected. This way you would open iTunes manually only when you need to sync your iPad.
Usually I use my iPad at work with the bluetooth keyboard and plug it in and continue working. In the background iTunes launches and eventually displays the "Update Carrier Settings" message behind the window I am workin in, which I then don't see until I am shutting the laptop down and either have to abort the shutdown to backup and sync my iPad or skip the backup and sync process.
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Jul 7, 2012 11:58 PMby Tuckerman Moss1,Count me as another with the same problem. It's pretty clear to me that this is an O2 problem - and if you seach their parent company, Telefonica, you will find that other iPad users are having the same problem in Frrance and Germany. But what's interesting to me is that this problem is occuring with O2's OS 12.1 update - and acdcording to my iPad the installation was successful. The problem seems to be only that O2 doesn't appear to recognize that the device has already been updated.
Also there seems to be very little comment about this problem on the O2 discussion boards - from which I would conclude that it's only the 'lucky few' of us with the problem.
Rgds, Tuck
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Jul 8, 2012 11:45 PMby gmc171,I tried to join the O2 discussion but apparently my sim number apparently does not entitle me to a say! I do not have an O2 phone contract. Might explain the lack of discussion.
The O2 ipad contract still seems to be best value. I am going to hang around in the hope of new carrier update - hopefully written by someone who knows what they are doing.
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Jul 12, 2012 1:48 AMby Paul Findon,Same issue here. iPad 1st Gen on O2. Evetyime I connect it to iTunes, up pops "An update to the carrier settings for your iPad is..." Clicked Update Settings many times but still this message appears. Too wary to make contact with the O2 Support Machine! Hope we find a fix soon. Paul.
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Jul 14, 2012 7:55 AMby pmkearns64,I called o2 again this morning (Their platinum service, whatever that means!) and the guy said he had not heard of this issue and asked one of his iPad colleagues. Same thing, they say they have not heard of this issue and that it would be up to Apple in any event who approve everything to fix it.
Amazing that no-one is prepared to acknowledge the fault let alone try and fix it or even comment that they are working to try and resolve.
Must be imagining it??
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Jul 14, 2012 9:49 AMby gmc171,I tried to login to O2 forum but it would not accept my ipad sim number. I do not have an O2 phone. It may be that ipad users cannot raise issue on O2 forum and thus there is no awareness of our problem? Just a theory. I have certainly discussed on phone to O2 but again got the answer that it was only me and was something to do with Apple.
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Jul 16, 2012 7:41 AMby Tuckerman Moss1,You're a better man than I. I have tried every telephone number I can find only to be refused because I am unable to provide them with a mobile telephone number - my cellular data number gets me no where. Would you be kind enough to share with me (and the rest of us) an O2 number that we can get through to someone/anyone on. Maybe if we all begin to call and complain they will (eventually) have heard of the problem.
It also cannot hurt to let Apple know at their iPad Feedback page (http://www.apple.com/feedback/ipad.html) that we know this isn't Apple's fault but that since we are being stonewalled by O2 that we would appreciate their help in contacting O2 and explaining to them the situation. Quoting this Discussion group back to Apple might help too.
At least I hope it will...
Message was edited by: Tuckerman Moss1
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Jul 16, 2012 8:31 AMby KathyGal,I'm relieved but not happy that so many of us continue to have this problem.
From my earlier post, you'll see that I was advised by my Apple Store guru that Apple reads every single one of these exchanges. Assuming this is the case, it MUST be aware of the problem and the irritation it continues to cause. I, too, hope that Apple contacts O2 to try to sort this.
I have both consumer and business accounts with O2. I'm sure others know that iPad accounts are available on O2 only on Pay & Go. I've found that Business support is helpful and Pay & Go support is worse than useless - not least because our combined experiences show that it denies everything despite it being clear that many people have contacted them.
So, I've spoken again to Business support today. Completely unaware of any issues, even though many of the individuals apparently have iPads. Helpful but not productive as suggested all the options that have been discussed. One further option suggested was to disable iTunes automatic updates, but that would mean having to remember to do updates manually.
However, Business manager has written report to O2 complaints advising this, and suggests we all do the same. This appears to be the overarching control that could have some effect. Other than this, there does not appear to be any joined-up part of O2 where Pay & Go customers can go further up the food chain to try to get this addressed, or even acknowledged.
Kathy
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Jul 16, 2012 8:46 AMby Tuckerman Moss1,However, Kathy, much to my surprise I have managed to talk with someone in O2 support with some common sense and a willingness to listen. He tells me that if at least four of us in the UK contact them at 0844 809 0222 referring them to the iPad Carrier Update problem that they will open a case and provide us with the number. What they need from us is a minimum of four callers who will provide O2 with their Celluar Data Numbers (from Settings-->General-->About) and the postcode associated with that account. I'm certainly willing to provide that information (07549543003, EX36 3PE). If at least three more of us will do this then we can begin to get their attention. If you're willing to do this please indicate that to the rest of us here so that we'll know if it's going to work. And personally I would guess that the more the merrier.
Tuck
