5 Replies Latest reply: Jan 2, 2013 11:16 AM by MikeLed
RKhanna79 Level 1 Level 1

Dear All, I have an iPhone 4 that was functioning normally until Thursday evening. On Thursday evening the phone battery got exhausted and so I put it on charge. After sometime I noticed a gray screen with iPhone written on it. This was a new screen never saw it before. Upon unlocking the screen I got another new screen which said connect to iTunes. So, I connected to iTunes, but it wont detect my iPhone now.


I tried to put my iPhone in recovery mode as stated in one of the articles on apple support website but got error 21. I tried by disabling anti-virus and windows firewall but it still gives error 21.


Has anyone faced this problem? Any way to solve it?

iPhone 4, Windows XP