What if this doesn't work?

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What if this doesn't work?

I've been unable to restore an update the apple tv. I have had the 1604 and the 1603 error messages. I've updated to the latest iTunes. I've tried different pc's and macs. I 've downloaded the 468M update file umpteen times. With no luck. How else can I restore and update my apple tv?

Posted on Jun 16, 2012 7:29 AM

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Answer 1

Jun 16, 2012 7:33 AM in response to DonaldinAlba

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

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Answer 2

DonaldinAlba Author

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Jun 17, 2012 11:42 AM in response to Winston Churchill

Hi Winston, thanks for your support. I've tried the USB from 2 different pc's and one MacBook. All give me the same 1603 error. I have to assume there is a hardware fault.

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Answer 3

Jun 17, 2012 12:51 PM in response to DonaldinAlba

Perhaps as a last resort you might try the following:

Launch iTunes
Connect the Apple TV 2 to your computer
Using the Apple TV aluminum remote, hold down both the Menu and Down buttons for about 6 seconds until the device reboots
After reboot, release both of the buttons, and then immediately press and hold the Menu and Play button together
Continue holding until you see a message in iTunes saying an Apple TV in recovery mode has been detected

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