3 Replies Latest reply: Jun 17, 2012 12:51 PM by Winston Churchill
DonaldinAlba Level 1 Level 1 (0 points)

I've been unable to restore an update the apple tv. I have had the 1604 and the 1603 error messages. I've updated to the latest iTunes. I've tried different pc's and macs. I 've downloaded the 468M update file umpteen times. With no luck. How else can I restore and update my apple tv?

  • 1. Re: What if this doesn't work?
    Winston Churchill Level 10 Level 10 (81,980 points)

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    • Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    • Connect the micro USB cable to the Apple TV and to your computer.
    • Reconnect the power cable (only for Apple TV 3)
    • Open iTunes.
    • Select your Apple TV in the Source list, and then click Restore.
  • 2. Re: What if this doesn't work?
    DonaldinAlba Level 1 Level 1 (0 points)

    Hi Winston, thanks for your support. I've tried the USB from 2 different pc's and one MacBook. All give me the same 1603 error. I have to assume there is a hardware fault.

  • 3. Re: What if this doesn't work?
    Winston Churchill Level 10 Level 10 (81,980 points)

    Perhaps as a last resort you might try the following:

     

    • Launch iTunes
    • Connect the Apple TV 2 to your computer
    • Using the Apple TV aluminum remote, hold down both the Menu and Down buttons for about 6 seconds until the device reboots
    • After reboot, release both of the buttons, and then immediately press and hold the Menu and Play button together
    • Continue holding until you see a message in iTunes saying an Apple TV in recovery mode has been detected