3 Replies Latest reply: Jun 17, 2012 5:02 AM by diesel vdub
bolton26 Level 1 (0 points)

hi can about offer any help with this? there seems to be different solutions on the webb - try a full data erase and reset but still not working

iPhone 3GS, iOS 5.1.1
  • diesel vdub Level 7 (21,995 points)

    Basic troulbeshooting from the User's Guide is reset, restart, restore (first from backup then as new).

    Try each of these in order until the problem is resolved.


    If they do not resolve the issue, then there is a hardware issue and  you'll want to take the device to Apple.

  • bolton26 Level 1 (0 points)

    thanks diesel - tried your suggestions without luck - guess it's a new phone I gather it's exspensive to get this problem fixed

  • diesel vdub Level 7 (21,995 points)

    Out of warranty replacement is $149 in teh US.  Depending on how long you've had the device, where you're at in your contract, and what subsidies your carrier may offer, you might find that it's a better deal to upgrade to a 4S for just a little bit more.