arons
Level 1 (0 points)

Q: Brand new mac book air keeps crashing

128gb 13 inch mac book air, 3 days old keeps crashing. Happening every 5 minutes now. Trackpad suddenly becomes unresponsive, music or video if playing also gets stuck and crashes. Only way to resolve is by turning on and off, but crashing now becoming more frequent.

 

Any thoughts on how to fix this? Will ring apple on Monday but need the unit I work tomorrow so I can do some work

 

Thanks

MacBook Air, Mac OS X (10.7)

Posted on Jun 16, 2012 7:09 PM

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arons

Q: Brand new mac book air keeps crashing

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  • by captfred,

    captfred captfred Jun 16, 2012 7:21 PM in response to arons
    Level 7 (26,329 points)
    iTunes
    Jun 16, 2012 7:21 PM in response to arons

    Several other users have reported this as well.  I would call applecare tomorrow.  I would suspect some sort of fix in the immediate future.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 16, 2012 7:23 PM in response to arons
    Level 9 (58,956 points)
    Photos for Mac
    Jun 16, 2012 7:23 PM in response to arons

    Run Software Update to see if there are any new update, if I recall correctly one has already been released.

  • by captfred,

    captfred captfred Jun 16, 2012 7:34 PM in response to rkaufmann87
    Level 7 (26,329 points)
    iTunes
    Jun 16, 2012 7:34 PM in response to rkaufmann87

    The other users reported having already applied this fix and it didn't help. 

     

    http://support.apple.com/kb/DL1551

  • by Rampage123,

    Rampage123 Rampage123 Jun 16, 2012 9:28 PM in response to arons
    Level 1 (1 points)
    Jun 16, 2012 9:28 PM in response to arons

    I am also experiencing this issue... must be the software colliding with the new hardware (Ivy Bridge). Hope apple finds a quick fix. In my case I find it happening less when i use one program at a time...

  • by ssls6,

    ssls6 ssls6 Jun 16, 2012 9:49 PM in response to arons
    Level 4 (2,874 points)
    Jun 16, 2012 9:49 PM in response to arons

    I just bought a 13" MBA 8gig-128gig and it has been rock solid.  I'm typing on it now.  When I unboxed it friday, I didn't migrate anything.  I just finished inputing my user stuff and went straight to the updates.  After that I rebooted and repair the HD, fixed permissions, and started copying stuff over.  I'm not claimed anything I did made a difference but they can't all be problematic.  I would call apple and discuss it with them.  You should not have it crashing every other day or so.

     

    Good luck.

  • by Zolihonig,

    Zolihonig Zolihonig Jun 16, 2012 10:03 PM in response to arons
    Level 1 (15 points)
    Jun 16, 2012 10:03 PM in response to arons

    I'm experiencing this as well on my brand new 11" Air. It seems to be an issue with the graphics card, so says the error report...

     

    Very annoying. Happens at least twice a day! Only good part is that rebooting takes about 10 seconds on the new air. This thing does fly.

  • by DavidStrom,

    DavidStrom DavidStrom Jun 17, 2012 6:10 AM in response to arons
    Level 1 (0 points)
    Jun 17, 2012 6:10 AM in response to arons

    I have exactly the same experience. First crash within 6 hours or so of turning it on, Now I have crashed it twice more on a computer less than a day old.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 17, 2012 6:54 AM in response to DavidStrom
    Level 9 (58,956 points)
    Photos for Mac
    Jun 17, 2012 6:54 AM in response to DavidStrom

    You need to be in touch with AppleCare, every new (or refurbished) iMac comes with 90 days of free AppleCare phone support. Give them a ring, at the very least a new case needs to be established so the issue is on record. If Apple has a problem then can't do anything about it until you guys formally report it.

     

    While going to forums such as these are helpful Apple doesn't read them and therefore will not become aware until end users contact them. Get a case number when you do call and make sure you keep OS X up-to-date via Softwware Update.

  • by arons,

    arons arons Jun 17, 2012 8:05 AM in response to rkaufmann87
    Level 1 (0 points)
    Jun 17, 2012 8:05 AM in response to rkaufmann87

    thanks everyone - I have got a call set up with apple for monday, just annoying as you cant speak to tech support on sundays and i have work to do today

  • by Zolihonig,

    Zolihonig Zolihonig Jun 17, 2012 11:09 PM in response to arons
    Level 1 (15 points)
    Jun 17, 2012 11:09 PM in response to arons

    I just had another crash, this one was a grey screen of death. The error log is clearly indicating it's a graphics card driver issue:

     

     

    Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8168b000-

     

    Is everyone else getting the same thing? I've only had 2 grey screens, but a bunch more 'freezes'

  • by ssls6,

    ssls6 ssls6 Jun 18, 2012 2:45 AM in response to Zolihonig
    Level 4 (2,874 points)
    Jun 18, 2012 2:45 AM in response to Zolihonig

    You're not running google chrome are you?  People have had issues with chrome and the new mid-2012/intel4000 machines.

  • by arons,

    arons arons Jun 18, 2012 3:15 AM in response to ssls6
    Level 1 (0 points)
    Jun 18, 2012 3:15 AM in response to ssls6

    yes running chrome. just spoke to apple, did some keyboard manouvres while it was turned off. not sure if that will help.

  • by ssls6,

    ssls6 ssls6 Jun 18, 2012 3:27 AM in response to arons
    Level 4 (2,874 points)
    Jun 18, 2012 3:27 AM in response to arons

    Stop running chrome and switch to safari for the time being.  There is an issue with chrome.  I'm sure a patch will be forthcoming to fix this but for the time, I would stop using chrome.

  • by Zolihonig,

    Zolihonig Zolihonig Jun 18, 2012 7:47 AM in response to ssls6
    Level 1 (15 points)
    Jun 18, 2012 7:47 AM in response to ssls6

    How do you know it's chrome?

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