Q: Brand new mac book air keeps crashing

That's a kernel panic. You might have a log of it in your Console app, under System Diagnostics Reports.

I've got about 10 of these associated with Parallels

mine almost always occurs when clicking on Chrome but considering I do that constantly it's hard to say if that is the cause or the graphics card.  Either way I'd say my new air has crashed at least 5-7 times since getting it around two weeks ago.  Not pleased.

anyone try creating a new user and duplicating the issue?

what about starting up by holding the shift key?

I have just been phoned from Apple for the second time. They asked me to send them some logs that the engineers need. They are aware of this issue.

After 4 phone calls with Apple care I was asked to bring mine in for repair, they never asked for the logs. Since I was within 14 days with Future Shop I brought the computer back and grabbed a new one at the Apple Store instead. Will let you all know if I can go 2-3 days without a freeze.

Unfortunately they had no 256GB SSD left, so I downgraded to the 128.

BB

God that ***** terribly that you had to downgrade...

PC Mag has an article about this, they link it to a chrome bug.

http://www.pcmag.com/article2/0,2817,2406526,00.asp

I still have my doubts that this is just the symptom rather than the cause. I had crashes in Itunes like I mentionned earlier, and someone else also had problems with Diablo.

As you know I have returned the Macbook Air and got a new one 2 days ago. I am happy to say that there are no more crashes, and no I have not updated Chrome. The new machine was restored from a time capsule backup.

BB

Unfortunately it's not from Chrome. I uninstalled it, but now Safari crashes my MBA all the time. I think the problem is with the video card.

If you're still able to swap I would do it. My new machine hasn't locked up yet while the old one would have prompted at least 3-4 reboots since the time I have been using this one. You will probably save more time in the long run if you spend 2 hours on getting the replacement up and running.. rather than dealing with this nonsense.

Look at the number of people in this and the other thread. There are not enough individual posters to suspect a problem affecting every single mid-2012 MB Air out there. It can very well be a hardware problem, such as the graphic card overheating, or turbo mode for that matter like someone mentionned earlier.

Good luck

BB

Has anyone else experienced this lately?  So far I have used my macbook pro retina for 2 days and it has crashed twice(once per day).  I am getting the exact crash report as you guys on this thread.

Things I have tried,

a) Uninstall Chrome after the first crash.  Didn't prevent the second one.  The second one happened when I was about to start watching a movie on Netflix using Safari.

b) Upgraded the OS to 10.7.4 after the first crash. Didn't prevent the second one.

Called Apple care and the live agent walked me through how to repair my disk.  I am coming from the windows world and didn't know how to do this.  His suggestions is to see if this resolves the issue.  Further suggestions which might be tried down the pipeline are :

a) Re-install the OS.

b) Reset PRAM & reset SMC (instructions at apple.com/support) apparently.

I am not a happy camper as I waited 4 weeks to get this laptop and now this happens.  Ideally I want to exchange it but I can't afford to wait another freaking 4 weeks.

Thanks

-RV

For my part it's been 10 days since I replaced it and I have had no occurence since. I have the exact same software setup, restored from a backup actually. Something was probably overheating in the first unit I had.

BB

Thanks for replying.  I see in the thread that you had to downgrade.  Man, that's too bad.  I am trying to avoid that situation right now.

I called apple yesterday and they said I could return it if they feel they can't fix it.  And place a new order.  However, I would go back to end of the line.  I told them I had already waited 4 weeks and I couldn't afford to wait 4 more.

a) Could they try to bump me to the front of the line so I receive it in a week or less? The agent told me that wouild not be possible.

b)  When I asked if I could use the macbook till I received a replacement (pickup from an Apple Store), again the answer was nope. 

Apparently, they just had to follow the process.  And I would be without a computer for 4 weeks. 

first 2 weeks, macbook air crahsed 2+ day; after June 28 chrome update http://gizmodo.com/5922235/we-were-right-google-confirms-chrome-is-to-blame-for- crashing-macbooks , no more crashes or other issues