13 Replies Latest reply: Nov 16, 2013 6:01 PM by bemental
BurntMonkey Level 1 Level 1 (0 points)

Good evening.

 

A week ago my Airport Extreme base-station ceased to connect to the internet through my cable modem. I have a Motorolla cable modem supplied by Shaw Cable in British Columbia, Canada. When I plug the ethernet cable into my Macbook Pro there are no issues with the internet, but when I try to use the Airport Extreme the amber light flashes and the Extreme self-assigns (169.etc) an IP.

 

I have tried seemingly all permutations of unplugging the modem and the base-station, allowing them to reset, but to no avail.

 

I had a similar issue last year and it turned out the WAN port on the Extreme was bad. I suspected the same issue and I took the Airport Extreme to my local Apple dealer. They say that all is well with the base-station and that it only needed a recent software update which they completed. In the shop, the base-station seemed to work fine and showed a solid green light. They recommended I do a 'hard reset' and then reconfigure the base-station accordingly when I got home. This I did and still no luck. The base-station still is not working.

 

Any thoughts or advice on this matter would be sincerely appreciated.

 

Cheers,

 

John


MacBook Pro 2.5Ghz 4GB RAM;Powerbook G4 1.5Ghz (OS10.3.9) 2GB RAM, Mac OS X (10.6.8), MacBook Pro Intel 2.5Ghz
  • Tesserax Level 8 Level 8 (49,705 points)

    I know that you have already gone through a series of resets, but please give the following a go:

     

    • Power-down the modem, AirPort base station, and computer(s).
    • Disconnect the AirPort base station from the Internet broadband modem.
    • While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    • After the base station resets, go ahead and power it back down.
    • Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    • Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    • Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    • Power-up your computer(s).

     

    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

  • Bob Timmons Level 10 Level 10 (91,885 points)

    The cable modem has associated itself with your computer, so it can not and will not recognize the AirPort Extreme.

     

    To help the cable modem "forget" your computer, press the reset button on the modem and then power it off completely. That means pulling the power plug from the back of the device or unplugging the power cord from the wall.  Simply turning the modem "Off" is not what we are after here.

     

    If the modem has an easily accessible battery, pull it out of the modem.

     

    Let the modem rest at least 20 minutes, even longer would be better.

     

    Perform a Factory Default Reset on the AirPort Extreme as follows:

     

    Power off the Extreme by pulling the cord from the back of  the device

    Wait a few minutes

    Hold in the reset button first, then continue to hold the reset button in for an additional 7-8 seconds while you simultaneously plug the power back in to the Extreme

    Release the reset button after the 7-8 second hold period and allow 25-30 seconds for the Extreme to restart to a slow, blinking amber light

    Then power off the AirPort Extreme

     

    When the modem has been powered off at least 20 minutes, re-install the battery if it was pulled in the steps above.

    Power up the modem and let it run for 4-5 minutes by itself

    Power up the AirPort Extreme next, the same way

    Power up your computer next and let it run a minute

    Power up other devices the same way

     

    Open AirPort Utility and re-configure the AirPort Extreme

     

    Please post on your results

  • BurntMonkey Level 1 Level 1 (0 points)

    Tesserax and Bob,

     

    Thank you very much for your detailed instructions on how to get my Airport Extreme up and running.

     

    Unfortunately, neither of the methods worked. I first tried Tesserax’s sequence of instructions to no avail and then Bob’s.

     

    When I finished with Tesserax’s sequence I did end up with a new Apple Network NNNNNN. I checked out the network settings and found the following configuration:

     

    IP Address: 10.0.1.52

    Subnet: 255.255.255.0

    Router: 10.0.1.1

     

    DNS: 64.59.168.13, 64.59.168.15

     

    And still the amber light flashed.

     

    The IP that I normally see when the ethernet cable is plugged into the computer is a 70.xx.xxx.xx number.

     

    When I opened Airport Utility and reconfigured through this I noticed that the Airport was still assigning itself a 169.xx.xxx.xx IP address.

     

    When I tried Bob’s sequence, my cable modem did not have a reset button or a battery to remove (at least not an easily accessible battery). I followed all other steps to the letter and still not positive results.

     

    I had the same problem last year with a different Airport Extreme and my local Apple dealer determined that the WAN port was faulty. I took my current Airport to them last week and they assured me that everything was fine, but that the router simply needed a software update which they performed.

     

    Could there be an issue with the modem? It doesn’t seem so because when I plug it in to the computer all seems well.

     

    Thanks again for your help and advice. Any other thoughts would certainly be appreciated.

     

    Cheers,

     

    John

  • BurntMonkey Level 1 Level 1 (0 points)

    Thanks Tesserax. Please see detailed reply to both you and Bob below. Cheers, John

  • Tesserax Level 8 Level 8 (49,705 points)

    When I finished with Tesserax’s sequence I did end up with a new Apple Network NNNNNN. I checked out the network settings and found the following configuration:

     

    IP Address: 10.0.1.52

    Subnet: 255.255.255.0

    Router: 10.0.1.1

     

    DNS: 64.59.168.13, 64.59.168.15

     

    Those IP addresses would appear to be "normal" and what I would expect that network clients would get on a private LAN.

     

    The IP that I normally see when the ethernet cable is plugged into the computer is a 70.xx.xxx.xx number.

    ... and that would be "normal" for a Public IP address which would appear on the WAN-side of the AirPort. If, it is getting a Private IP instead then the "modem" may be a combination modem/router or gateway device. Motorola does provide both types of devices. What is the model number of yours?

  • BurntMonkey Level 1 Level 1 (0 points)

    Tesserax,

     

    Once again thanks for you persistence in helping me out with this. The model number on the Motorolla cable modem (installed by Shaw Cable Canada) is: SURFboard SB5102.

     

    Cheers, John

  • Tesserax Level 8 Level 8 (49,705 points)

    I currently have the Motorola SB6120, but had your exact model before then and not experienced any issues with my AirPort Extreme gaining Internet access from it.

     

    I'm not sure why your modem is not able to "recognize" your Extreme base station after numerous resets/power-recycles. Have you tried asking your ISP for a replacement modem ... just to rule it out as the issue?

  • BurntMonkey Level 1 Level 1 (0 points)

    Tesserax,

     

    Asking for a replacement modem will be my next step. Thanks again for your assistance. I'll post a follow-up when I get a new modem.

     

    Cheers, John

  • Cpt.Awesome Level 1 Level 1 (0 points)

    I noticed everyone seemed to over look the issue of the blinking yellow light.

     

    Monkey I suggest reviewing: http://support.apple.com/kb/TS1589?locale=en_CA

     

    There might be something that can help you out.

  • BurntMonkey Level 1 Level 1 (0 points)

    Tesserax,

     

    Good morning. I received a replacement modem (Motorolla SB5102), went through your steps and all is well with the Airport Extreme. I'm not sure what happened to cause the old modem and router to stop playing nicely together, but things seem to be back to normal.

     

    Thanks again for all your help.

     

    Cheers,

     

    John

  • Tesserax Level 8 Level 8 (49,705 points)

    You're very welcome! I'm glad you got it worked out.

  • mark valderrama Level 1 Level 1 (0 points)

    I have a weird solution. when you know your modem is working properly and airport extreme is flashing yellow light and will not connect.

     

    The mac or pc will connect with ethernet cable directly out of modem, but will not connect when you try to hook up airport extreme.

     

    My Macpro is in the living room and airport extreme (20 feet away) in another room.

    When trying to  re-set up . I get a long a ethernet cable and connect one end to the back of my macpro and one end to the 1 of the 4 empty slots in the back of airport extreme.

    Then you will see that your modem and airport extreme will connect, the little green light in the back of the airport extreme will light up.

    Now you can disconnect you long ethernet cable from the back you Mac/pc, and work wirelessly. If you don't have a long ethernet cable in hand, you have to haul your desktop (in my case, Macpro) closer to the airport extreme during set up.

    To make long story short, everytime power goes out. I have to reset airport extreme.

    But in order to make airport extreme wifi work, during set up Ethernet cable is needed, and connected to one of of the free slots in the back of airport extreme.

     

    Still don't know why this works for me, hopefully this helps someone out. (wasted many hours trying to configure wi-fi stuff)

  • bemental Level 1 Level 1 (0 points)

    Had very similar problems, worked on this for multiple hours, even had a representative from Time Warner cable in NC come to the house. After he replaced a few rusty connectors outside the house and checked the signal strengths, he came to the conclusion that "the router was bad" and "those things look expensive" (things being a $99 Airport Express circa 2012).

     

    Using a Motorola Surfboard and an Airport Express.

     

    Again, I tried the numerous solutions and waiting periods as well as the dance of "plug this in, in this order".

     

    Then I stumbled upon a post refering to this as a DNS problem. As the saying goes, 'it's always the last place you look', I moved into the AE's DNS settings, changed them to OpenDNS's Family Shield (we've used these in the past, I'm sure Google DNS or similar would work as well), applied the settings to the AE (AE rebooted), and viola, back up and running.

     

    I did notice that it took a minute or two for our connection speeds to get back up to normal. Ran a speed test or two and after a few minutes our speeds were back to where they should be.