MacBook Pro Retina display burn-in?

I forgot to mention, that I did a quick side by side comparison of the two screens and they were both exactly the same. I didnt used any tools, but just a quick look at the pictures. The brightness is the same and the contrast and the whole impression. Except for the IR on the LG...

Hi all,

Been tracking this thread for about a week now. Finally took my machine in for a screen replacement earlier this week, and very strange results when it came back. When I now run the command to check the screen manufacturer, I get only the following:

Color LCD

No model number or any other number for that matter. Anyone know what this means?

Thanks,

Tom

Please type the command here. Just in case there's a parameter missing or something.

Here's the command and the reply immediately following (for what it's worth, I copied and pasted this command straight into Terminal in the first place):

ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6

Color LCD

That immand gives me the same result,

The command I used to display the model is :

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6p

Use this:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

instead. (as DrAndyWright noted, without the "p" at the end though)

I just ran into this issue. I have an LG panel. I came back from a walk (computer was sleeping) and it seems to have gone away...However, it happened real quick today and I wasn't at full brightness either for the burn in to occur. It's also been weeks since I had the computer and I have used it quite a bit. Weird. Not really happy either, being the first Mac I've ever owned. I expected more from Apple.

If it goes away, is it going to be a persistent issue? Will I see it again? Will my monitor eventually just burn out? I get this awful feeling in my stomach that the monitor will burn out exactly as my warranty and Apple Care is up and/or it won't be covered by their warranty because companies are really slimy with how they word those things...In my experience over the years, displays are one of those things a company NEVER wants to cover.

I guess I'll take it into the store...But now if they can't see the burn in...What then? They won't replace it I imagine? And if I get it replaced will it be fixed? Can I wait for a while until they are certain they've got the production issues resolved? So I can go in with confidence that I'm getting a fix? Or is waiting a bad idea? Very frustrating to have to play this game as a consumer.

Thanks for correcting that, I dont know how I ended up with a p on the end lol :)

Sorry you got one of the defective ones. It's unlikely to leave any permanent issues (actual burn-in) but Image Persistence could be quite annoying day to day.

AppleCare should still cover for repairs. Generally speaking I've had exceptionally good experince with Apple's Support people.

If you can see it, then it is there and you would be able to re-produce it at the Apple Store as well. Just leave Safari open on the darkest solid gray background from "Desktop and Screensaver Preferences" for 20 minutes. I would suggest you practice this a couple of times before going in. Also arrive earlier than your appointment so you won't have to keep the genius waiting for 20 minutes.

Now that you are past the 14 days there's no rush. If you like to wait you can wait for more updates/news.

I would like to know, how many people have JUST bought there Macbook Pro Retina, and are experiencing these issues?

2.6/16/512

Week 30 or 31 (different sites give me different information.)

Samsung LCD

No IR

And now for the lesson ...

I've been an Apple user since the early 80's and an Apple owner since the late 80's.

I've think I've owned 10+ Apple computers in that time plus numerous add-ons and other devices.

I've stuck with Apple for several reasons, but one is the awesome customer service they give.

I always buy AppleCare on mobile devices, they're far more susceptible to having issues due to being carried around and also having to be built to tighter tolerances. I highly recommend getting it.

I've had a few issues with hardware over the years, generally Apple build quality is very good, but you're always going to get some examples of a unit that are not quite right when you're making millions of them.

My 1st iPhone (1st gen) had the 'dark display' issue, took it to the store, they replaced it on the spot. That replacement had some other issue a few months later that scrambled it. Again replaced without any fuss.

My wife's 1st gen iPhone (her first apple product) had a digitiser issue, replaced again without problems.

My previous MBP had the NVidia graphics fail, took it to the store. Had it back 3 days later fixed, including it travelling across the country and back to get fixed (they didn't have that model to replace for me any more)

Bought a refurb iPad 2 when the 3 came out, immediately found that it had a serious digitiser issue. Once again replaced without fuss.

(Note: I don't consider any of this 'bad', we've had multiple other Apple devices in that time too without issues)

The 'secret' to getting replacements easily?

1. Be well informed what the issue is

2. Be prepared to demonstrate or have photos/video of it doing it

3. And above all be polite to the Apple Representative, but be firm about what you need to be happy.

Never fails.

Sorry to see so many folks have issues with the rMBP here.

Quite frankly it is the most amazing machine I have ever had.

Good luck with getting your issues solved.

.. .Well OK, I have also stuck with Apple cause Windows ***** and I'm an old UNIX geek ;-)

Update to my week 33 LG panel

Day 1 - perfect

Day 5 - IR after 10 minutes

Now Day 8 - IR after 5 mins... getting very fed up!

Scheduled return on Day 11

Still undecided whether to try another order or wait for now...

On a sidenote, I see Samsung have been told to pay Apple $1.05 billion in damages in the US Intellectual Property lawsuit.

Maybe Apple could reinvest some of that $1.05 bn in Samsung retina panels 😉

My BTO 2.7GHz/16GB/256GB arrived today! Just to clarify, it is my first Retina display MacBook Pro. It seems to have no image persistence whatsoever, but the display is only slightly more bright than my old 2009 white MacBook. However, it's not dim by any stretch of the imagination, and I don't notice the warm tones some of you with LG displays complained about, even when compared with my iMac (which is a great display with a near-perfect white point). It is by far the most amazing display I've seen on a computer. Then, I went and checked the display manufacturer. LG. I would keep it because it doesn't have IR, but I've read about so many cases of where you guys have had the issue develop over time; that makes me worried. Because of this, I will go to the Apple Store today to try to find a laptop with a Samsung display.

I have school starting next Monday and I really need to have time to install all the software and have it ready by that time; I can't order more computers online. I'm probably going to have to go to the store this weekend or today and unbox laptops until I find one with a Samsung screen.

Just some more information I got from that http://www.appleserialnumberinfo.com/Desktop/index.php link.

That's also what I got when I looked at Terminal.

LP154WT1-SJA1

DCN231602T7DMJ0AH

I wouldn't add this to the list yet, because as I've said, it has no ghosting as of now, according to others it could develop later, and I might return this computer soon anyway.

heh, your built to order Macbook with the LG screen doesn't have IR... yet. Sorry =( I honestly think all of the LG screens are bad from the sounds of it. You just may not be hit by the problem right away. I use my computer a good bit and it's been about 3 weeks since I purchased it and the ghosting reared its ugly head today. So give it some time... Get Apple Care, etc. I have a feeling Apple is going to take a serious bath on some screens...

I'm curious what the chance of me getting them to swap out the screen for a Samsung screen in the store is...This is a super big inconvenience and they should have caught this issue with their QA since it's so wide spread.