MacBook Pro Retina display burn-in?

After calling with Apple Care and making my way up their support tree, I finally managed to get a replacement (not via the store though).

Went to Apple Store in Amsterdam, same story as my macbook was older than 14 days so they'll were not willing to replace the thing.

Quite amazed though that you got Apple Care to replace it. I've called several times with Apple Care and the best they could do is replace the screen. Or that go back to point of sale, but they won't replace there either. Apple care support staff neither will connect with senior advisor... So how many times you call then? and how old was your machine at the time?

I'm starting to think though that unless the replacement is one with Samsung screen, it may be better just to get a refund and get normal pro...

itsamacthing wrote:

IMHO all the LG displays have the issue more or less, but 95% of the users don't know about the issue yet. The 13 inch will tell us a lot - if the 13 inch LGs are IR free than something was learned at the expense of early adopters

Your opinion appears to me, to be wrong. I was at best buy looking at the macbook pro retina, the one that is on and ready for anyone to play with.

Now, i checked it for the screen make, it was an LG (using terminal).

I putted up a checker board and left it for about 5-8 minutes (understandingly, a short period of time, its weird to stand around too long)

The computer showed no IR, additionally, i did not look for it (sadly) but the dock didn't appear to show either. I did not look directly for it, but if there was any IR, i did not notice it; i looked pretty good for any image on that gray background though.

So this is a computer that is on 12 hours a day, 7 days a week, for at least 70+ days.

Which is way more than anyone with a life could use a computer.

So we are talking 840 hours. about 30% of which is probably idle. (no one was using the PC when i got there, or when i left)

Given the screen had no IR, i can only assume the screen was not faulty. Remember that the laptop has been there since launch.

seank92 wrote:

itsamacthing wrote:

IMHO all the LG displays have the issue more or less, but 95% of the users don't know about the issue yet. The 13 inch will tell us a lot - if the 13 inch LGs are IR free than something was learned at the expense of early adopters

Your opinion appears to me, to be wrong. I was at best buy looking at the macbook pro retina, the one that is on and ready for anyone to play with.

Now, i checked it for the screen make, it was an LG (using terminal).

I putted up a checker board and left it for about 5-8 minutes (understandingly, a short period of time, its weird to stand around too long)

The computer showed no IR, additionally, i did not look for it (sadly) but the dock didn't appear to show either. I did not look directly for it, but if there was any IR, i did not notice it; i looked pretty good for any image on that gray background though.

So this is a computer that is on 12 hours a day, 7 days a week, for at least 70+ days.

Which is way more than anyone with a life could use a computer.

So we are talking 840 hours. about 30% of which is probably idle. (no one was using the PC when i got there, or when i left)

Given the screen had no IR, i can only assume the screen was not faulty. Remember that the laptop has been there since launch.

Additionally, one must realize, that maybe there are many people who do not notice the IR problem. Many people who own the laptop without a problem, won't come here and say they have no problem. I don't look for forums about problems i don't have anyway.

However, it is interesting that some people appear to get 3 of these things with the same problem. That, i can not explain with numbers, other than the fact that many LG displays are bad, though this forum does not offer a clear statistic

If you go to a soccer loving country and ask them if they like american football more, what do you expect their answer to be?

Where as, you go to a problem forum, what do you expect to read?

I wish someone could get some solid statistic proof of the issue (Apple) and let us know

And polls don't work because of trolls (though most of the people here appear not to be)

I bought it online, so actually I did go back to the point of sale. I just called once, but I didn't take NO for an answer and got rerouted serveral times. At that time (last week) my macbook was about 5 or 6 weeks old (I ordered online just minutes after it was announced).

Repairing just is not an option. There are people in this thread that have three times over received a faulty panel (after a repair !) and repairing a brand new 3099 EUR computer ... I don't think that will benefit the lifespan of the machine (not to think of replacing it three times...)

Repairing will only be an option if they provide free three years of extended Apple Care and a refund or another exchange is out of the question.

Additionally, one must realize, that maybe there are many people who do not notice the IR problem. Many people who own the laptop without a problem, won't come here and say they have no problem. I don't look for forums about problems i don't have anyway.

However, it is interesting that some people appear to get 3 of these things with the same problem. That, i can not explain with numbers, other than the fact that many LG displays are bad, though this forum does not offer a clear statistic

If you go to a soccer loving country and ask them if they like american football more, what do you expect their answer to be?

Where as, you go to a problem forum, what do you expect to read?

I wish someone could get some solid statistic proof of the issue (Apple) and let us know

And polls don't work because of trolls (though most of the people here appear not to be)

I'm seeing less and less of this dicussion elsewhere. No doubt there have been panels that had issues, such as mentioned earlier LG panels showed IR and Yellow Tints, and Samsung showed pressure points, edge lightning bleeds, stuck/dead pixels, and yellow panels. Majority of people don't have problems, even though we like to think that they just don't notice.

So this is a computer that is on 12 hours a day, 7 days a week, for at least 70+ days.

Which is way more than anyone with a life could use a computer.So we are talking 840 hours. about 30% of which is probably idle. (no one was using the PC when i got there, or when i left)

Given the screen had no IR, i can only assume the screen was not faulty. Remember that the laptop has been there since launch.

For all we know, it might just have been put in there the day before. It's hard to tell. Also, it's not duration of system being on but actual usage of the display that counts. The Best Buy I go to is always empty. The MBPs in Apple Store would be a much better test since Apple Stores are always busy and people actually use the laptops.

However, it is interesting that some people appear to get 3 of these things with the same problem.

This is the key. I have never gone through three replacements of the same product suffering the exact same issue. And there are dozens of people on this thread, some with up to 6-7 replacements all having IR. This is not statistically possible with normal defective rates.

Add that to the fact that Samsungs don't have IR and we got an answer.

I also went to the Apple Store in Amsterdam today, they did hear of the problem and its true they didn't want to replace the Macbook. They did offer a repair to me, appereantly there was just a bad batch of LG screens and the newer ones are IR free, but he couldn't promise me that the new screen would be IR free.

Instead I should just return it again if the IR problems occured again, that would be the third time...

I didn't want to wait 7-10 days for a repair and so they managed to repair the macbook on the same day, unfortunately I'm having a LG screen again and I can already see the IR.

I'm very dissappointed in Apple, in 2 months I had 3 screens on my Macbook and nothing has been fixed yet. I dont know what to do anymore I just want my money back and buy another Macbook Pro with retina display if these problems are finally fixed.

Majority of people don't have problems, even though we like to think that they just don't notice.

I like how you're basing that on exatly... nothing.

just like people here have been saying " pretty much, if not all, LG screens are effected"

rrahimi wrote:

Majority of people don't have problems, even though we like to think that they just don't notice.

I like how you're basing that on exatly... nothing.

rrahimi wrote:

So this is a computer that is on 12 hours a day, 7 days a week, for at least 70+ days.

Which is way more than anyone with a life could use a computer.So we are talking 840 hours. about 30% of which is probably idle. (no one was using the PC when i got there, or when i left)

Given the screen had no IR, i can only assume the screen was not faulty. Remember that the laptop has been there since launch.

For all we know, it might just have been put in there the day before. It's hard to tell. Also, it's not duration of system being on but actual usage of the display that counts. The Best Buy I go to is always empty. The MBPs in Apple Store would be a much better test since Apple Stores are always busy and people actually use the laptops.

However, it is interesting that some people appear to get 3 of these things with the same problem.

This is the key. I have never gone through three replacements of the same product suffering the exact same issue. And there are dozens of people on this thread, some with up to 6-7 replacements all having IR. This is not statistically possible with normal defective rates.

Add that to the fact that Samsungs don't have IR and we got an answer.

several keys points:

-if IR is the problem, an image remaining untouched for 5+ minutes will certainly cause the issue, basically, for IR to occur, in most cases, there must be a static image for at least a few minutes (normally), so for anyway from 5 to 60 minutes static, often, then the problem should occur. The PC is running all the time, under a 5-10% load (which is enough to show usage, especially on the screen)

- that is the same macbook that has been sitting there for weeks, i promise you, ive looked at it several times and anyone who says otherwise is just being ********. They would not sell the display because then it won't raise interest in the device.

- one must take the information given on here carefully, some trolls will hunt out stuff like this and post BS to hit apple.

- given than only about 1000-2000 people from around the world have posted issues out of probably a million now

- additionally,clearly there is some issue here, to the extend, remains to be seen; however, you are right that it is a serious issue and apple needs to get their **** together

So far my retina with LG screen is doing okay, i plan to get a game and try to test it out and run it hard to ensure that its good to go

Both Apple’s U.S. phone support and the Genius at the Apple Store I went to today claimed that Apple has done “a lot of research”, that this is “expected behavior”, and that I should make sure that my Energy Saver settings are set at the defaults since that will “help”. (It should go without saying, this does not actually help anything.) The Genius offered to order a replacement screen to make me happy, but insisted that it wouldn’t solve the problem because it is “normal”.

This machine is a Week 26 machine with an LG panel. After displaying a checkboard test image for 1 minute, I get 3 minutes 30 seconds of retention before I cannot see it any more. If something has been displayed for longer (say, a web browser, where the top of the window always stays the same), then the ghost image remains for even longer, upwards of 4 minutes (I got bored and stopped waiting). This problem has been getting progressively worse over time; the ghost images are becoming more pronounced and lasting for longer.

rrahimi

I like how you're basing that on exatly... nothing.

The subject isn't discussed much outside this thread, go look at some other forums. Show me where its come up as news in a google search?

hey guys, I got a user said he has the IR problem on Samsung screen, but "Is having slight IR after an hour of test with max brightness"........

I also added some useful tools or codes incase anyone may need.

<Link Edited By Host>

But that doesn't explain why so many people in this thread if have had the screens replaced mutiple times, and IR keeps coming back. Yes, a bad batch could be possible, but then most people would only need one or maybe 2 replacemtens screens, and all issues be fixed..

johns1 wrote:

rrahimi

I like how you're basing that on exatly... nothing.

The subject isn't discussed much outside this thread, go look at some other forums. Show me where its come up as news in a google search?

Both Apple’s U.S. phone support and the Genius at the Apple Store I went to today claimed that Apple has done “a lot of research”, that this is “expected behavior”, and that I should make sure that my Energy Saver settings are set at the defaults since that will “help”. (It should go without saying, this does not actually help anything.) The Genius offered to order a replacement screen to make me happy, but insisted that it wouldn’t solve the problem because it is “normal”.

A instance of extreme IR is not expected behavior. If it was the case that it shows up faintly after 20 minutes, thats one thing, but only a minute sounds like a several other instances in this thread of the staff should make a effort to determine the cause and if needed replace whats necessary to fix it for you.